Overview

Responsibilities:
- Account Servicing Listens attentively to customers in order to address issues / questions responsibly; Updates
account information, as requested by the customer; Transfers the customer to the appropriate department, as needed
- Functional Knowledge: Displays expertise in product and service knowledge; Understands and adheres to company
policies and procedures.
- Training: Completes and passes assessment of the required web-based training (WBT) within timelines to prevent
potential job risks
- Servicing: Handles incoming calls to provide customers credit card usage information, verification of payment, online
technical support, and assist customers with other account-related concerns

Qualifications:- College Level or Completed a Short Course, no experience required
- High School (Old Curriculum) or Sr. High School Graduate (K-12)
- Fluent in English and excellent conversational skills
- Must be willing to work in Alabang, Muntinlupa City
- Must be willing to work on shifting schedules primarily during Night Shift
- Must be willing to work in an office based setupIf you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).