Vehicle Remarketing Sr. Titles Coordinator - Onsite
Capital One
Vehicle Remarketing Sr. Titles Coordinator - Onsite
Job Description
Overview
Job Description:We are seeking highly motivated and detail-oriented Vehicle Remarketing Sr. Titles Coordinator to join our dynamic team. This role is crucial for ensuring the timely and accurate processing of vehicle titles post-repossession, to ensure a smooth selling process at auction. This role entails diverse daily responsibilities, including processing applications submitted to the DMV for approval to transfer repossessed vehicles from the customer’s name into Capital One's name. During this transfer process, associates are expected to manage inbound and outbound calls with existing partners, such as auctions, DMVs, and dealerships. The Title’s agent is also responsible for separating mail, inputting the information of when the account is repossessed and when the transfer into Capital One’s name is complete. The agent is also responsible for any corrections received during and even after being sent to the auction if necessarily. This position demands exceptional attention to detail, a strong results focus, and effective communication skills, as these strengths directly influence the efficiency of title processing.Responsibilities:Manage inbound and outbound calls to existing partners
Perform processing of applications of over 250 accounts per month
Ensuring all transferred titles are date titles filed accurately and promptly for vehicle sales at auctions with little to no issues
Update account information and complete appropriate documentation to ensure accurate title is received
Proactively resolving issues across multiple accounts to prevent them from entering a "Past Due" status
Contribute to rotationally working all incoming emails received daily and prepare all applications to be sent out to multiple states daily
A strong results orientation with a focus on achieving process efficiencies
Effective written and verbal communication skills for professional interaction with external partners
Demonstrated ability to manage complex administrative tasks with high accuracy
Capacity to influence process efficiency, directly contributing to the reduction of vehicle auction sell times
Location: Plano 5, this role is an essential position and requires on site attendanceDepartment Hours: Monday - Friday 7:00am - 10:00pm CT
Basic Qualifications:
High School Diploma, GED, or equivalent certification
At least 3 years of customer service or call center experience
At least 1 year experience working in the financial industry
At least 1 year using Google Suite or Microsoft Office
Preferred Qualifications:
At least 2 years of titles experience or lien placement experience
At least 1 year of auto loan servicing experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Locations
- Plano, Texas Plano, TexasMcLean
Salary
45,000 - 80,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer serviceintermediate
- Call center operationsintermediate
- Vehicle title processingintermediate
- Administrative task managementintermediate
- Google Suite or Microsoft Officeintermediate
- Financial industry knowledgeintermediate
Required Qualifications
- High School Diploma, GED, or equivalent (experience)
- At least 3 years of customer service or call center experience (experience)
- At least 1 year experience in the financial industry (experience)
- At least 1 year using Google Suite or Microsoft Office (experience)
- At least 2 years of titles or lien placement experience (preferred) (experience)
- At least 1 year of auto loan servicing experience (preferred) (experience)
Responsibilities
- Manage inbound and outbound calls to partners (auctions, DMVs, dealerships)
- Process applications for over 250 accounts per month
- Ensure accurate and prompt title transfers for vehicle auctions
- Update account information and complete documentation
- Proactively resolve issues to prevent past due status
- Handle incoming emails and prepare applications for multiple states
Benefits
- general: Comprehensive, competitive, and inclusive set of health, financial and other benefits
Answer 10 quick questions to check your fit for Vehicle Remarketing Sr. Titles Coordinator - Onsite @ Capital One.
Related Books and Jobs
Vehicle Remarketing Sr. Titles Coordinator - Onsite
Capital One
Vehicle Remarketing Sr. Titles Coordinator - Onsite
Job Description
Overview
Job Description:We are seeking highly motivated and detail-oriented Vehicle Remarketing Sr. Titles Coordinator to join our dynamic team. This role is crucial for ensuring the timely and accurate processing of vehicle titles post-repossession, to ensure a smooth selling process at auction. This role entails diverse daily responsibilities, including processing applications submitted to the DMV for approval to transfer repossessed vehicles from the customer’s name into Capital One's name. During this transfer process, associates are expected to manage inbound and outbound calls with existing partners, such as auctions, DMVs, and dealerships. The Title’s agent is also responsible for separating mail, inputting the information of when the account is repossessed and when the transfer into Capital One’s name is complete. The agent is also responsible for any corrections received during and even after being sent to the auction if necessarily. This position demands exceptional attention to detail, a strong results focus, and effective communication skills, as these strengths directly influence the efficiency of title processing.Responsibilities:Manage inbound and outbound calls to existing partners
Perform processing of applications of over 250 accounts per month
Ensuring all transferred titles are date titles filed accurately and promptly for vehicle sales at auctions with little to no issues
Update account information and complete appropriate documentation to ensure accurate title is received
Proactively resolving issues across multiple accounts to prevent them from entering a "Past Due" status
Contribute to rotationally working all incoming emails received daily and prepare all applications to be sent out to multiple states daily
A strong results orientation with a focus on achieving process efficiencies
Effective written and verbal communication skills for professional interaction with external partners
Demonstrated ability to manage complex administrative tasks with high accuracy
Capacity to influence process efficiency, directly contributing to the reduction of vehicle auction sell times
Location: Plano 5, this role is an essential position and requires on site attendanceDepartment Hours: Monday - Friday 7:00am - 10:00pm CT
Basic Qualifications:
High School Diploma, GED, or equivalent certification
At least 3 years of customer service or call center experience
At least 1 year experience working in the financial industry
At least 1 year using Google Suite or Microsoft Office
Preferred Qualifications:
At least 2 years of titles experience or lien placement experience
At least 1 year of auto loan servicing experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Locations
- Plano, Texas Plano, TexasMcLean
Salary
45,000 - 80,000 USD / yearly
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer serviceintermediate
- Call center operationsintermediate
- Vehicle title processingintermediate
- Administrative task managementintermediate
- Google Suite or Microsoft Officeintermediate
- Financial industry knowledgeintermediate
Required Qualifications
- High School Diploma, GED, or equivalent (experience)
- At least 3 years of customer service or call center experience (experience)
- At least 1 year experience in the financial industry (experience)
- At least 1 year using Google Suite or Microsoft Office (experience)
- At least 2 years of titles or lien placement experience (preferred) (experience)
- At least 1 year of auto loan servicing experience (preferred) (experience)
Responsibilities
- Manage inbound and outbound calls to partners (auctions, DMVs, dealerships)
- Process applications for over 250 accounts per month
- Ensure accurate and prompt title transfers for vehicle auctions
- Update account information and complete documentation
- Proactively resolve issues to prevent past due status
- Handle incoming emails and prepare applications for multiple states
Benefits
- general: Comprehensive, competitive, and inclusive set of health, financial and other benefits
Answer 10 quick questions to check your fit for Vehicle Remarketing Sr. Titles Coordinator - Onsite @ Capital One.
Related Books and Jobs