Description

Career Area:

Operations

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

主要工作内容（Main work content）

客户质量问题的接收和快速响应（Receiving and quickly responding to customer quality issues）

• 接受，记录并初步评估来自客户的各类的质量问题信息，形成完整清晰的问题描述。
• Receive, record and preliminarily evaluate various quality problem information from customers to form a complete and clear problem description.
• 与客户保持紧密沟通，确认问题细节、影响范围及紧急程度。
• Closely communicate to customers for confirming problem details, scope of impact and urgency.
• 协调资源，对客户端的失效采取快速响应。
• Coordinate resources to respond quickly.
• 成立内部团队，研究相同或类似的失效模式在厂内如何建立停止能力。
• Build team to study how to establish stop capability in facility for the same or similar failure modes.

问题的调查与分析(Problem Investigation and Analysis)

• 协调跨部门资源，针对客户反馈的问题启动调查流程。
• Coordinate cross-departmental resources to initiate investigation process.
• 需要使用5WHY，鱼骨图，测量计划,FMEA等质量工具支持问题分析和根本原因验证。
• Need to use 5WHY, Fishbone Diagram, Measurement Plan, FMEA and other quality tools to support problem analysis and root cause verification.
• 协助推动内部或外部制定有效的长期纠正预防方案，并跟踪措施的落实进度和执行效果。
• Assist in promoting the development of effective long-term corrective and preventive actions internally or externally and track the progress and effectiveness of the implementation of the measures.

问题的报告和客户的沟通(Problem report and customer communication)

• 协助整理分析数据，测试结果，故障件分析报告。
• Assist in organizing and analyzing data, test results, and fault component analysis reports.
• 结合根本原因分析和已定义的长期行动方案，撰写A3报告并向客户作问题结案的陈述。
• Prepare A3 report and issue closure presentation to customers in conjunction with root cause and PCA.
• 在客户质量经理的指导下，与客户进行日常质量问题的沟通（电话，邮件，会议等）。
• Under the guidance of the Customer Quality Manager, communicate with customers on daily quality issues (phone, email, meetings, etc.).
• 准备客户质量会议资料，并参与会议讨论。
• Prepare customer quality meeting materials and participate in meeting discussions.
• 维护良好的客户关系，积极倾听客户的声音，转化内部改善行动，提升客户满意度。
• Maintain good customer relationships, actively listen to customers, translate for internal improvement actions, and promote customer satisfaction.

质量数据的趋势分析，经验教训总结与知识管理 (Trend analysis of quality data, summary of lessons learned and knowledge management)

• 识别重复发生或趋势性问题，向管理层提出预警和改进建议。
• Identify recurring or common problems, to provide alarm or improvement solution to management.
• 参与将客户质量问题处理过程中的经验教训进行总结。
• Participate in summarizing lessons learned from handling customer quality issues.
• 协助将客户质量问题作为PFMEA,CP更新时的重要输入，预防问题再发生。
• Assist in using customer quality issues as important inputs when updating PFMEA and CP to prevent recurrence of problems.

能力要求 （Skill）:

• 问题分析与解决能力：具备基本的逻辑思维和分析能力，能够理解复杂的技术信息。
• Problem analysis & solving skills: Have basic logical thinking and analytical skills, be able to understand complex technical information.
• 质量工具应用：了解并应用常用质量工具，新旧七大工具，五大手册
• Application of quality tools: Understand and apply common quality tools, seven tools & five manuals.
• 沟通协调能力：至关重要，具备优秀的跨部门沟通协调能力和团队合作精神，能够清晰表达、有效推动工作。具有良好的书面和口头沟通能力。
• Communication and coordination skills: It is essential. Excellent cross-departmental communication and coordination skills and team spirit, be able to express clearly and effectively promote work. Have good written and oral communication skills.
• 客户导向： 具备服务意识和客户导向思维，能耐心倾听客户诉求，维护公司声誉。
• Customer orientation: Have service awareness and customer-oriented thinking, be able to listen patiently to customer demands and maintain the company's reputation.
• 组织与时间管理能力：能够同时处理多项任务，在压力下保持条理性，有效管理时间并按时交付结果。
• Organizational and Time Management Skills: Ability to multi-task, stay organized under pressure, manage time effectively and deliver results on time.
• 学习能力：渴望学习，能快速掌握发动机产品知识、生产工艺流程和质量体系的要求。
• Learning ability: Eager to learn, able to quickly master engine product knowledge, production process flow and quality system requirements.
• 工具技能：熟练使用办公软件，如能使用POWER BI, POWER APPS, POWER AUTOMATE则更优。
• Tool skills: Proficiency in office software, it would be an advantage if you can use POWER BI, POWER APPS, POWER AUTOMATE.
• 语言能力：良好的英语听说读写能力，作为正常的工作语言。英语6级以上为佳。
• Language skills: Good English skills as a normal working language. CET-6 or above is preferred.

资质要求 （Required Qualifications）:

• 本科及以上学历，机械工程、车辆工程、动力工程、质量管理、材料工程或其它相关专业优先。
• Bachelor’s degree or above, major in mechanical engineering, vehicle engineering, power engineering, quality management, material engineering or other related majors is preferred.
• 1-3年制造业经验（汽车、发动机、机械制造、重型装备等）质量相关工作经验，有客户端或过程质量处理经验者优先。
• 1-3 years of experience in manufacturing (automobiles, engines, machinery manufacturing, heavy equipment, etc.) Quality-related work experience, with client-side or process quality handling experience preferred.
• 优秀应届毕业生（硕士或优秀的本科生），有扎实的专业基础，亦可考虑。
• Outstanding fresh graduates (Master or excellent undergraduate) with a solid professional foundation may also be considered.

其它要求 （Additional Information）:

• 责任心强，积极主动，注重细节。
• Strong sense of responsibility, proactive, and detail oriented.
• 抗压能力强，能适应快节奏和偶尔的紧急情况。
• Strong ability to withstand pressure, able to adapt to fast pace and occasional emergencies.
• 诚信正直，具备良好的职业道德。
• Honesty, integrity, and good work ethics.
• 能够适应短期的国内客户出差，支持服务人员现场解决质量问题，
• Able to adapt to short-term domestic customer business trips and support service personnel to solve quality problems on site,

Posting Dates:

November 26, 2025 - December 31, 2025

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

Not ready to apply? Join our Talent Community.