Description

Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

At Caterpillar, we work to help our customers build a better world. Without our team of talented, bright and driven individuals, we wouldn’t be the Caterpillar we are today. Now, this is your chance to join our team and do work that matters. We want you to help us enable customer success, make progress possible around the world and help our communities grow and thrive.

The selected candidate for this position will be part of our regional centre of excellence, whose primary focus is to support and enhance Caterpillar’s dealer network, which is a competitive strength and the critical way in which we serve our customers.

As a Condition Monitoring and Customer Value Agreements Operations Consultant at Caterpillar, you will develop, implement and manage, in collaboration with our dealers and internal Caterpillar partners, dealer process, capacity and capability improvement plans in these two key strategic growth areas, including optimization of the monitoring of equipment thru electronic, fluids analysis and other equipment and fleet data to provide value added recommendations and excellence in the operational execution of customer contracts, to optimize equipment maintenance, repair and utilization and drive aftermarket sales growth.

Challenges include delivering results, considering alternative courses of actions, making timely decisions, and developing greater communication skills.

Job Duties/Responsibilities may include, but are not limited to:

• Driving excellence in Condition Monitoring and CVA operational execution in collaboration with a defined group of dealers within the Africa, Middle East, and Eurasia Region, achieving targets on selected metrics.
• Improve dealer capabilities and capacity in the above-mentioned areas.
• Collaborate with internal partners to elaborate new creative plans to leverage Condition Monitoring for enhancing customer support
• Execute Condition Monitoring strategies for the critical market segments: Construction Industries, Mining, Electric Power, Oil & Gas, etc.
• Perform on-site dealer evaluation of operational capabilities related to CVA management and Condition Monitoring
• Provide direction and training to less experienced personnel.
• Perform complex analysis work; identify and resolve strategic problems.
• Keeping up with new industry trends through experience, stay abreast of industry and technology changes and relate those changes to Caterpillar, dealer and customer needs.

What You Will Have:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.
• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Required Qualifications:

• A college or university degree in a relevant field (e.g. Engineering, Business, Marketing) or equivalent work experience
• 6+ years experience in relevant industry (Earthmoving, Marine, Oil & Gas, Mining)
• Able to work independently, to communicate effectively and to influence others in the work group, dealer personnel and customers.
• Able to work on larger scale, more complex assignments and provide directions to more junior employees.
• Fluency in English (written and spoken)

Desired Qualifications:

• 6+ years of job-related work experience in service contracts management or equipment / fleet management
• Knowledge of Caterpillar products and dealer network
• Additional languages would be an advantage – Arabic and French would be particularly desirable

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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