The Chevron Business Support Center (BASSC), located in Buenos Aires (Puerto Madero), Argentina, is accepting online applications for the position of Site Reliability Engineer. Successful candidates will join the IT Company which is part of a successful multifunction service center with a workforce of more than 1800 employees delivering business services and solutions across the globe.

Responsibilities for this position may include but are not limited to:

• Use broad full-stack knowledge and experience for proactive incident prevention by baselining against expected service performance, process improvement from application of lessons learned, and utilization of data analytics to proactively identify problem areas and operational gaps

• Effectively and efficiently lead product line agile teams in troubleshooting and resolving system problems, including analyzing application and critical system performance

• Serve as a technical resource during critical and major incidents supporting multiple technologies

• Facilitate SRE technical assessments, identify gaps, and provide recommendations to product teams on SRE maturity journey plans based on Chevron’s SRE framework

• Find opportunities to avoid future issues by improving logging and creating automated resolutions based on triggers. Develop automation scripts for repetitive tasks to eliminate toil / operations support activities

• Oversee production environments by monitoring availability and maintaining a holistic view of system health

• Measure and optimize system performance, continuously seeking innovation and improvement to meet customer needs. Align, collaborate, and build relationships with peers, company leadership, subject matter experts and users to improve knowledge of end-to-end DevOps / Site Reliability Engineering best practices

• Collaborate with SRE Community of Practice thought leaders to define SRE capabilities and best practices and integrate capability framework throughout the organization

Required Qualifications

• Hands-on experience as an IT professional with knowledge of full stack infrastructure and experience troubleshooting incidents and production issues

• Working knowledge in several technology disciplines required for the full end-to-end service operations stack: network administration & security (CISCO/Juniper), identity & access management (Active Directory, Azure AD, SAML, OpenID Federation, certificates, and keys), cybersecurity, on-prem & cloud architecture, Windows & Linux OS, performance monitoring & management, troubleshooting (application & database), change management, API integration, and automation (Ansible, PowerShell, KQL, or Shell scripting)

• Strong communication (written/verbal) and facilitation skills with solid ability to convey business and technical information to a diverse audience

• Strong analytical and problem-solving skills with ability to engage difficulties with persistence

Preferred Qualifications

• Basic understanding of software development lifecycle and software engineering best practices, including code management (Git/GitHub) and CI/CD pipeline

• Experience working in an agile team Scrum / Kanban) is considered a plus

Relocation Options:

Relocation will not be considered.

International Considerations:

Expatriate assignments will not be considered.

Chevron regrets that it is unable to sponsor employment Visas or consider individuals on time-limited Visa status for this position.

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