Role Overview

In the heart of Mason, Ohio, Cintas Corporation is on the hunt for dedicated Cash Applications Customer Service Specialists to join our dynamic Centralized Cash Application department. This pivotal role serves as the frontline defender of financial accuracy, ensuring that every dollar received from customers across the United States is applied correctly and promptly. Imagine starting your day in a state-of-the-art corporate office, surrounded by cutting-edge technology and a team committed to excellence. As a Cash Applications Customer Service Specialist, you'll be the trusted partner to field operations teams and customers alike, resolving inquiries with precision and professionalism.

Cintas, headquartered nearby in Cincinnati, Ohio, isn't just any company—it's a Fortune 500 powerhouse that equips over one million businesses with everything they need to start their day right. From uniforms and mats to safety equipment and fire protection services, Cintas keeps America’s workplaces clean, safe, and ready. In this role, you'll contribute directly to that mission by maintaining flawless cash flow processes that fuel our nationwide operations. Requisition Number: 218990. This full-time, first-shift position demands sharp attention to detail, customer-centric thinking, and the ability to thrive in a fast-paced environment.

Your days will blend customer service artistry with financial detective work. Picture fielding calls from satisfied customers thanking you for swift resolutions or diving deep into account histories to uncover that one misplaced payment. It's rewarding work that combines human interaction with tangible business impact, all while building a stable career in Mason, Ohio's thriving business corridor.

Day in the Life

A typical day as a Cash Applications Customer Service Specialist at Cintas in Mason, Ohio, kicks off at 8:00 AM in our modern corporate headquarters. You log into your workstation, equipped with dual monitors displaying SAP, BillTrust, and your email client. First order of business: scanning the overnight ticketing queue for urgent cash application issues. A field manager from Texas calls in—their customer payment is unapplied, delaying invoicing. You pull up the account in seconds, trace the wire transfer through the bank portal, and apply it flawlessly, earning a grateful "You’re a lifesaver!"

By 9:30 AM, you're deep into email triage. An inbox flooded with 50+ inquiries from across the United States—Ohio linen services, California restaurants, New York manufacturers—all needing your expertise. You categorize, prioritize, and respond with personalized solutions, always adhering to our gold-standard policies. Lunch at noon offers a quick break in the company cafeteria, where colleagues swap stories of the morning's triumphs.

Afternoon brings reconciliation work: matching General Ledger entries, auditing high-value receipts, and collaborating via Microsoft Teams with accounting peers. A complex audit flag pops up—you research meticulously, uncovering a coding error, and resolve it before end-of-day close. As the shift winds down around 5:00 PM, you document everything in our CRM, ensuring seamless handoffs. Overtime? Sometimes on peak volume Fridays or Saturdays, but it's team-supported and well-compensated. End your day knowing you've kept Cintas's financial engine purring smoothly.

Why Mason, Ohio

Mason, Ohio, is more than a dot on the map—it's a premier destination for professionals seeking the perfect blend of urban excitement and suburban serenity, just 30 minutes northeast of Cincinnati. Home to corporate giants like Cintas and Procter & Gamble, Mason boasts a robust economy with unemployment rates consistently below the national average. The city's strategic location along Interstate 71 provides effortless commutes, whether you're coming from nearby Dayton or venturing into downtown Cincinnati for weekend adventures.

Families flock to Mason for its top-rated Kings Local School District, consistently ranking among Ohio's finest. Outdoor enthusiasts revel in the 330-acre Community Park with trails, lakes, and disc golf, while shoppers indulge at Fields Ertel Square and Kenwood Towne Centre. Culture thrives here too—catch a show at the Aronoff Center or explore the Cincinnati Zoo, one of the best in the United States. Housing is affordable, with median home prices around $350,000 offering spacious colonials and modern townhomes. Low crime, vibrant community events like the Mason Apple Festival, and proximity to Kings Island amusement park make it ideal for all life stages. Choosing Cintas in Mason means investing in a lifestyle where career growth meets quality living.

Career Growth

At Cintas, your journey as a Cash Applications Customer Service Specialist is just the launchpad. Our corporate ladder is rich with upward mobility—many start here and ascend to Senior Specialist, Cash Applications Supervisor, or Accounts Receivable Manager roles within 2-3 years. We invest heavily in development: mandatory skills training via Cintas University, certifications in SAP and BillTrust, and mentorship programs pairing you with finance veterans.

Cross-training opportunities abound—shadow billing teams or dive into audit divisions. High performers join our leadership tracks, with 70% of management roles filled internally. Annual reviews chart clear paths, backed by tuition reimbursement for that accounting degree. In Mason, Ohio, Cintas alumni lead regional finance operations, proving our commitment: your growth is our priority.

Compensation & Benefits

Earn competitive pay starting around $40,000-$52,000 annually, based on experience, with performance bonuses pushing totals higher. Cintas's benefits package shines: medical, dental, vision with premiums below national averages—one plan free. Enjoy 401(k) matching up to 6%, profit sharing, and ESOP ownership. Fully company-paid life, disability, and AD&D insurance provide peace of mind. Generous PTO starts at 15 days, plus holidays. Wellness perks, training stipends, and employee discounts round out a total rewards package worth over $15,000 annually.

Culture

Cintas culture in Mason, Ohio, embodies "Ready for the Workday®"—professional yet fun, collaborative yet results-driven. Weekly team huddles foster camaraderie, while recognition programs celebrate "Cash Hero" resolutions. Diversity thrives; we're an Equal Opportunity Employer prioritizing inclusion. Work-life balance is real: flexible hours post-training, mental health days, and volunteer opportunities with local United Way chapters. Join a family-owned vibe in a public company powerhouse—where your voice matters and success is shared.

How to Apply

Ready to apply? Visit Cintas.com/careers, search Requisition 218990, and submit your resume today. Our Mason, Ohio, team reviews applications continuously—interviews within 48 hours for qualified candidates. Prepare for behavioral questions on customer service scenarios and a skills assessment. Background check and references required. This posting stays open at least five days—don't wait!

FAQ

Q: Is overtime mandatory? A: It's required occasionally based on business volume, including Saturdays, but scheduled in advance.

Q: What's the dress code? A: Business casual in our corporate office.

Q: Do I need AR experience? A: Preferred but not required—strong customer service suffices.

Q: Remote work available? A: This is an on-site role in Mason, Ohio.

Q: What's the team size? A: 15-20 in Centralized Cash Apps, part of larger Corporate Services.