Role Overview

In the bustling city of Durham, North Carolina, Cintas is on the hunt for a dynamic Service Supervisor to lead our customer-facing service teams. This middle-management role is the backbone of our rental division operations, where you'll directly oversee route drivers and in-house staff who deliver essential uniform, mat, and facility services to businesses across the United States. Picture starting your day rallying your team, ensuring every customer in Durham receives pristine products with unmatched efficiency. As a Service Supervisor at Cintas in Durham, North Carolina, you'll blend leadership, sales acumen, and hands-on service to drive customer satisfaction and business growth. This isn't just a job—it's a career launchpad in a Fortune 500 company renowned for helping over one million businesses get Ready™ for the workday.

Durham's vibrant economy, fueled by tech hubs like Research Triangle Park, demands reliable service partners. Your role will involve supervising pick-up and delivery routes, nurturing client relationships, and spearheading sales initiatives to expand accounts. With direct accountability for hiring, training, and performance, you'll shape a high-performing team that upholds Cintas' gold standard in cleanliness and safety products. Drive a company vehicle through Durham's tree-lined streets, assist with heavy lifts, and walk into accounts to ensure seamless service. This position requires DOT compliance for vehicles over 10,000 pounds, making safety your top priority.

Day in the Life

Imagine your alarm buzzing at 5:30 AM in Durham, North Carolina. You grab coffee from a local roastery and head to the Cintas facility in the 27703 zip code area. By 6:00 AM, you're briefing your service team on the day's routes—optimizing paths through downtown Durham, past Duke University, and into industrial parks. You'll review customer contracts, flag renewals due, and assign vehicles, ensuring DOT logs are pristine.

Out on the road by 7:00 AM, you ride along with a driver to a major manufacturing client in Durham. Together, you unload fresh uniforms and mats, inspect returned items for quality, and upsell first aid kits. Back at base by noon, you handle a customer query, coach a new hire on sales techniques, and crunch route efficiency data. Afternoon brings team huddles: praising top performers, addressing compliance gaps, and planning training. As shift winds down around 4:00 PM, you log metrics, set tomorrow's goals, and drive home knowing you've powered Durham businesses to shine.

This rhythm repeats with variety—one day negotiating a contract extension with a tech firm, the next leading safety drills. Expect physical demands: lifting 50+ pounds, walking routes, and navigating customer sites. But the rewards? Seeing your team's impact on Durham's economy and climbing Cintas' leadership ladder.

Why Durham, North Carolina

Durham, North Carolina, pulses with opportunity. Home to Duke University and part of the Research Triangle, it's a hub for biotech, tech, and education. With a population nearing 300,000, Durham blends Southern charm with innovation—think American Tobacco Campus vibes and bustling Ninth Street eateries. Cintas thrives here, serving hospitals, factories, and startups needing reliable uniforms and safety gear.

Why commit to Durham? Low cost of living compared to nearby Raleigh or Chapel Hill, yet access to top-tier amenities. Live in historic Trinity Park or modern Southpoint neighborhoods. Commutes are a breeze, with easy I-40 access. Culturally rich, Durham offers the Nasher Museum, DPAC concerts, and farm-to-table dining. Outdoors? Eno River State Park for hikes, just minutes away. Families love top-rated schools; professionals enjoy networking at American Underground. As a Service Supervisor, you'll embed in this thriving community, building lasting client ties while enjoying North Carolina's mild climate and vibrant festivals like Full Frame Documentary Festival.

Career Growth

Cintas invests in your ascent. Start as Service Supervisor in Durham, North Carolina, and unlock paths to Route Service Manager, District Manager, or even General Manager. Our structured training—from leadership workshops to sales bootcamps—equips you for promotion. Many leaders began in service roles; with your track record, expect advancement within 18-24 months. ESOP ownership means your success ties to company growth. Network across 400+ U.S. locations, gaining skills transferable nationwide. In Durham's booming market, excel and lead larger teams serving the Triangle region.

Compensation & Benefits

Earn competitive pay as a Service Supervisor at Cintas in Durham, North Carolina—base plus performance bonuses reflecting your impact. Comprehensive benefits shine: medical, dental, vision with premiums below national averages; choose from four plans, one free. Secure your future with 401(k) matching, profit sharing, and ESOP. Company-paid life, disability, AD&D insurance. Generous PTO, holidays, and skills training round out the package. Local perks include employee discounts and team events at Durham Bulls games.

Culture

Cintas' culture is built on respect, integrity, and customer obsession. In Durham, North Carolina, our team feels like family—collaborative, driven, fun. Weekly recognitions, holiday parties, and volunteer days foster bonds. Leadership empowers you; innovation is encouraged. As a publicly traded Fortune 500 powerhouse headquartered in Cincinnati, Ohio, we prioritize work-life balance and diversity. Equal opportunity employer, we're proud of our inclusive environment where ideas thrive.

How to Apply

Ready to supervise success in Durham, North Carolina? Visit Cintas' careers site, search requisition 214284, and submit your resume. Highlight service experience, leadership, and DOT readiness. Our team reviews applications promptly—interviews within days. Prepare for behavioral questions and a driving record check. Join Cintas: get Ready™ for a rewarding career.

FAQ

What are the DOT requirements for this role? Applicants must be 21+, hold an active driver's license, obtain DOT medical certification, and provide employment history before day one.

Is experience required? High School Diploma/GED required; sales/customer service preferred but trainable talent welcome.

What's the work schedule? Full-time, 1st shift, typically 6 AM-4 PM with route flexibility.

Does Cintas offer relocation? For qualified candidates, discuss during interview.