Job ID: 2000866

At Cisco IT, our mission is to empower our people to perform the best work of their lives. We are seeking a Tech Specialist (TS) to join our team, focusing on delivering an outstanding device experience for our employees.

Meet the Team 

As part of the Digital Workplace team we are responsible for providing an extraordinary personal computing experience. Our goal is to ensure an amazing user experience providing employees with the right tools, at the right time to be their best. We focus on the details, so employees can focus on their work. We are looking for a BA, with a focus on laptop lifecycle management or similar service to join the Device Experience - Asset Management team.

Your Impact 

We’re seeking a dedicated, experienced, and self-motivated Tech Specialist who has a real passion for asset management, user experience and technology. You will partner with multiple collaborators including Engineering, Employees, Procurement and Support. You will bring your experiences and insights to create significant improvements across the service. The Tech Specialist is responsible for ensuring the service support experience delivered to end users. The role leads laptop asset management support service, assisting with performance monitoring and SLAs.  The role is the subject matter expert for laptop lifecycle process and applying that knowledge towards incident resolution. Tech Specialist is the main escalation point for operational issues surrounding asset management services.

Minimum Qualifications

• Up to 4  years of relevant IT/asset-management experience or current enrollment in final year of studies 

• Hands on experience conducting end user customer support on highly complex, logistical processes across multiple regions

• Proven ability to produce and maintain technical support documentation and knowledgebase articles (e.g., published KBs or equivalent artifacts)

• Demonstrated experience learning complicated business processes and applying them to support situations

Preferred Qualifications

• Collaborative communication skills with demonstrated ability to present operational updates to senior stakeholders

• Hands‑on experience using ServiceNow or an equivalent IT ticketing/asset-management system )

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.