Job ID: 2000841

At Cisco IT, our mission is to empower our people to perform the best work of their lives. We are seeking a Business Analysis (BA) to join our team, focusing on delivering an outstanding device experience for our employees.

Meet the Team 

As part of the Digital Workplace team, we are responsible for providing an extraordinary personal computing experience. Our goal is to ensure an amazing user experience providing employees with the right tools, at the right time to be their best. We focus on the details, so employees can focus on their work. We are looking for a BA, with a focus on laptop lifecycle management or similar service to join the Device Experience - Asset Management team.

Your Impact 

We’re seeking a dedicated, experienced, and self-motivated operations & logistics analyst who has a real passion for IT asset management, user experience and technology. You will partner with multiple collaborators including Engineering, Employees, Procurement and Support. You will bring your experiences and insights to create significant improvements across the service.

Minimum Qualifications 

• Up to 4 years of relevant work experience in IT asset management or laptop lifecycle management

• Direct experience in collaborating and coordinating with shipping carrier partners for international shipping operations, including both importation and exportation.

• Direct experience managing device logistics, including coordinating hardware shipping, returns, and distribution in a complex/hybrid workplace

• Hands on experience in addressing logistics process issues, and individual shipment support escalations.

 Preferred Qualifications 

• Hands‑on experience using ServiceNow for service delivery or asset/workflow management

• Experience designing and executing unit, integration, and user acceptance testing for device/asset management systems.

• Experience working cross‑functionally with Procurement, Engineering, Support, and Senior Leadership to deliver device programs.

• Familiarity with IT service lifecycle (change, incident, problem management) and negotiating/monitoring SLAs.

• Exposure to procurement or vendor coordination for device sourcing and returns (supports faster ramp of device programs).

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.