Job ID: 2000850

At Cisco IT, our mission is to empower our people to perform the best work of their lives. We are seeking a Business Analysis (BA) to join our team, focusing on delivering an outstanding device experience for our employees.

Meet the Team 

As part of the Digital Workplace team, we are responsible for providing an extraordinary personal computing experience. Our goal is to ensure an amazing user experience providing employees with the right tools, at the right time to be their best. We focus on the details, so employees can focus on their work. We are looking for a BA, with a focus on laptop lifecycle management or similar service to join the Device Experience - Asset Management team.

Your Impact 

We’re seeking a dedicated, experienced, and self-motivated Business Analysis who has a real passion for asset management, user experience and technology. You will partner with multiple collaborators including Engineering, Employees, Procurement and Support. You will bring your experiences and insights to create significant improvements across the service.

Minimum Qualifications

• Up to 4 years of experience performing processes automation testing in ServiceNow or other automation platform, including designing and executing unit, integration, and acceptance tests to meet business requirements.

• Ability to configure service automation in ServiceNow or other automation platform (setting options, workflow configuration, automation rules).

• Experience populating and maintaining the IT asset database in ServiceNow (accurate entry, updates, and lifecycle tracking).

• Experience handling case escalations, providing user support and escalation management for IT asset/service issues.

• Experience with automation testing, configuring service automation, and running unit/integration/acceptance tests (particularly in ServiceNow).

Preferred Qualifications

• Experience specifically in laptop lifecycle management or similar device/asset services.

• Experience managing logistics in a complex and evolving hybrid working environment.

• Reporting, data visualization, and data storytelling skills for recommendations.

• Experience leading cross‑functional teams and negotiating/monitoring service levels.

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.