Job ID: 1447732

Meet the Team

Here at Lifecycle Operations, we strive to offer our clients a premium experience: combining the trusted Cisco brand with highly skilled and experienced individuals offering years of industry exposure and Install Base/Contract understanding to deliver an Asset Management service tailored to our customers’ specific needs. You will be the Trusted Advisor to both internal and external stakeholders, providing business insights on hardware and software in customer networks and managing account complexities and escalations.

Your Impact

The Asset Manager leads the delivery of Install Base consulting and advisory services for complex accounts, as well as:

· Ensure business outcomes by monitoring and reporting KPIs through effective Install Base and contract management for hardware and software, as well as:

Regularly maintain and update the customer’s hardware and software inventory metrics and lifecycle management.

Collaborate with teams to gather customer data, analyze it, clean it, and establish a strong foundation for customer engagement.

Compile and report consumption metrics using telemetry and purchase data to ensure accurate asset tracking.

Analyze and optimize asset management processes, serve as the main contact for asset issues, and translate data into actionable business strategies.

Work with Customer Success Teams to promote adoption and successful customer outcomes.

Provide business reviews and make recommendations to leadership to drive desired results.

Minimum Qualifications:

• Possess a Bachelor’s degree
• 4+ years of work experience, including analyzing, cleaning, interpreting and presenting (storytelling) data to Executives and/or to large audiences
• Business knowledge of data and database systems
• Advanced knowledge of Excel is required

Preferred Qualifications:

• Software/Licensing experience
• Ability to innovate new analytical models to provide business insight
• Database Program language/analyzing large dataset experience
• Dashboard experience
• Can work across multiple analytical platforms and tools (Python, SQL, R, PowerBI, Thoughspot, etc)
• Industry process knowledge (ITIL, SIX SIGMA, CHAMP) is not required, though helpful

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.