Job ID: 1451585

Your Impact

As a Customer and Product Success Manager, you’ll be a catalyst for change and innovation by owning advisory relationships for customer decision-makers and executives.You will design and operationalize white glove engagements to align the right customers with highly targeted engagements, creating a cohesive and impactful customer journey within Cisco Security marketing programs. Your work will ensure continuing and personalized touch points that drive new business opportunities and nurture customer champions from high-propensity accounts.

• Take full ownership of Customer follow-through and touchpoints for high-value accounts that engage in ABM programs, making them effortless and valuable, ensuring a seamless customer journey from first engagement to champion.
• Drive Customer Progression: Ensure that customers are advancing on their journey with Cisco Security solutions, facilitating stronger relationships with product and sales teams, resulting in higher adoption of Cisco’s offerings.
• Work with product and product marketing teams to deliver relevant and impactful content that resonates with the audience, addressing key networking and security challenges and opportunities.
• Identify and recruit the right audience, including customers executives and decision-makers, to foster productive discussions and move the needle for business outcomes for Cisco.
• Continuously gather insights from engagements to inform marketing and sales strategies and follow-up that leads to new sales opportunities.

Minimum Qualifications

• Bachelor's Degree: Marketing, Business, Communications, or a related field.
• +6 years of B2B growth or product marketing experience in cybersecurity, networking or related field, with a proven track record of managing high-stakes customer engagements.
• Exceptional verbal and written communication skills, with the ability to craft and deliver presentations to senior executives and facilitate productive dialogue across diverse teams.
• Proven ability to work effectively across product, marketing, sales, and customer teams, ensuring alignment and collaboration to achieve common goals and drive successful engagements.
• Strong Project Execution Skills: Dedicated attention to detail, and a risk-mitigation mentality to get projects from concept to fully executed across many stakeholders.
• Excellent analytical and reporting skills: Ability to use data to drive decision-making and articulate why decision-making processes

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.