Job ID: 2003950

Your Impact

The White Glove Security Product Success manager acts as a linchpin between our product groups and our customers’ needs. This role will collaborate with Product Management, Engineering, and Product Marketing to formulate a strategy in alignment with Sales, aimed at accelerating the 'Land and Expand' sales process and documenting best practices in our early adopter customers.

• Create and Document White Glove Support and Marketing Program for Smart Switch Adoption
• Manage the Collaboration with internal stakeholders (Project Management, Sales, Customer Success, PMM & Product Engineering) to support the land and expand sales motion for Smart Switch Sales in our Top 100 customers
• Document Adoption Strategy and milestones within top 100 customers
• Stay in sync with internal product and engineering teams, reporting customer feedback to engineering and ensuring marketing strategies align with product roadmap
• Partner with data specialists to ensure our programs are measurable and integrated with CRM, sales, and other marketing systems.
• Foster strong connections with Field Sales in specific Regions, educating them about the Cisco Portfolio and establishing Cisco Security products as the preferred choice for Security Buyers' Customers.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field. Certifications in marketing technologies and networking, or network security are highly recommended.
• 3+ years in a Product Marketing position or 3+ years in a technical sales role.
• A proven track record in product communication or technical training is required.
• Deep understanding of Networking & Security solutions.
• Adeptness in solution-focused communication and content creation.
• Proven ability to accelerate sales processes.
• Familiarity with SalesForce reporting.

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you.