Role Overview

Join MongoDB as a Cloud Operations Engineer and become part of the team powering MongoDB Atlas, the world's fastest-growing multi-cloud database-as-a-service platform. Our Cloud Operations Engineering team ensures 24/7/365 reliability for customers ranging from innovative startups to Fortune 500 enterprises undergoing digital transformation. This critical role involves monitoring mission-critical systems, troubleshooting complex production issues, and collaborating globally to maintain our industry-leading uptime guarantees.

Based in Palo Alto, California or Seattle, Washington, or fully remote across the United States, this position follows a weekend-oriented schedule (Wednesday-Sunday, Saturday-Wednesday, or Friday-Tuesday) with West Coast hours (9am-5pm PST). As an early member of our expanding global operations team, you'll work at the forefront of cloud-native database operations, wearing multiple hats while growing your career with cutting-edge technologies.

MongoDB Atlas powers modern developer data platforms with seamless multi-cloud deployment across AWS, Azure, and Google Cloud Platform. Your expertise will directly impact thousands of production workloads, ensuring customers can innovate at the speed of business without database reliability concerns.

Key Responsibilities at MongoDB

As a Cloud Operations Engineer at MongoDB, you'll tackle high-impact challenges daily:

• Proactive Monitoring & Incident Detection: Create and maintain system alert dashboards, review critical events and logs to detect emerging customer-facing incidents before they impact production.
• Production Troubleshooting: Access customer MongoDB Atlas instances for performance analysis, server administration, and issue resolution across multi-cloud environments.
• Global Team Collaboration: Coordinate with worldwide Cloud Operations Engineers to uphold our uptime SLAs and deliver exceptional reliability to enterprise customers.
• Process & Tool Innovation: Scale our operations through strategic implementation of monitoring tools, automation scripts, and refined incident response workflows.
• Root Cause Analysis: Lead post-incident reviews to identify process breakdowns and implement preventive measures against future outages.
• Automation Development: Write Python, Go, or JavaScript scripts to automate routine tasks, reducing Mean Time to Resolve (MTTR) for customer incidents.
• On-Call Excellence: Participate in weekly rotation handling proactive alerts from automated monitoring and reactive escalations from our Technical Services team.
• Cross-Team Partnership: Work with Product Management, Cloud Engineering, and Support to continuously improve Atlas infrastructure management applications.
• Executive Communication: Brief leadership on major outages and coordinate escalation management for critical customer impacts.
• Documentation Mastery: Author comprehensive troubleshooting guides, SOPs, and corner-case documentation to empower the entire operations team.

Qualifications & Requirements

To succeed as a Cloud Operations Engineer at MongoDB, you'll need:

• 2+ years hands-on experience as DevOps, SRE, or Cloud Operations engineer with on-call responsibilities
• Expert-level Linux system administration including advanced configuration, performance tuning, and troubleshooting
• Demonstrated expertise in monitoring systems, performance data collection, analysis, and reporting
• Strong database operations knowledge with preference for MongoDB/NoSQL experience
• Deep networking expertise (DNS, TCP/IP, firewalls, load balancers)
• Hands-on experience with AWS, GCP, Azure cloud infrastructure platforms
• Proficiency in at least one programming language: Java, Go, Python, or JavaScript
• CS/CE degree or equivalent practical experience
• Must be US Citizen (Special Requirement)
• Comfortable with weekend-oriented schedules and 24/7 global operations mindset

Nice to Have: MongoDB certification, Splunk expertise, Kubernetes experience.

Salary & Benefits

MongoDB offers competitive compensation for Cloud Operations Engineers ranging from $140,000 - $200,000 base salary (depending on experience and location), plus:

• Significant equity grants in MongoDB stock
• Comprehensive health insurance with low premiums
• 20 weeks Maternity & Paternity leave
• 401(k) matching and pension contributions
• MongoDB University unlimited training access
• Wellness programs and mental health support
• Regular compensation reviews and career growth opportunities
• Flexible PTO and remote work options

Why Join MongoDB?

MongoDB is the modern developer data platform built for change. Our customers—including 40% of the Fortune 100—rely on Atlas for mission-critical applications. As a Cloud Operations Engineer, you'll:

• Work with cutting-edge multi-cloud database technology
• Grow your career in a high-growth public company
• Impact millions of developers worldwide
• Join a collaborative, innovative culture
• Master cloud operations at enterprise scale

Our West Coast teams in Palo Alto and Seattle offer vibrant tech communities, while remote flexibility supports work-life balance. The weekend schedule provides extended weekday breaks for personal pursuits.

How to Apply

Ready to power the world's fastest-growing database platform? Apply now for the Cloud Operations Engineer position at MongoDB. Submit your resume highlighting Linux expertise, cloud operations experience, and on-call background. US Citizens only. Join us in Palo Alto, Seattle, or remote to ensure Atlas customers succeed worldwide.