Director, Customer Development - McDonald's: Shape the Future of Coca-Cola's Partnership

Are you a strategic leader with a passion for driving business growth and building strong customer relationships? Do you have experience working with major QSR brands and a deep understanding of the Coca-Cola system? If so, we invite you to join our team as a Director, Customer Development - McDonald's in Singapore.

Role Overview

As the Director, Customer Development - McDonald's, you will be responsible for developing and implementing the total business strategy between McDonald’s and the Coca-Cola system (Company and bottling partners) for Base & Balanced Markets where McDonald’s is located (i.e., Vietnam, Singapore, Malaysia). You will coordinate all efforts across the ASEAN & South Pacific Operating Unit (OU) relating to the McDonald’s account and directly manage a business at scale, including P&L, product/package range, equipment, marketing, customer relationship, new product development, pricing, manufacturing, supply chain, and end-to-end product quality management.

Your primary focus will be on strengthening and expanding the partnership and business performance of the Coca-Cola business at McDonald’s through growing McDonald’s and Coca-Cola system profitability. You will also be responsible for achieving operational excellence in terms of the Coca-Cola system’s service levels to McDonald’s and sustainable value creation/capture for both the Coca-Cola system and McDonald’s.

A Day in the Life

Here's a glimpse into what a typical day might look like:

• Strategic Planning: You'll analyze market trends, competitive landscape, and customer insights to develop strategic plans that drive beverage incidence and volume growth within McDonald's.
• Relationship Management: You'll engage with senior leadership at both Coca-Cola and McDonald's to foster strong relationships and ensure alignment on key priorities. This includes regular communication with Bottlers, McDonald’s CEO, and Region/Market leadership teams.
• P&L Management: You'll oversee the P&L for the McDonald's account, managing operating and marketing budgets to maximize profitability.
• Negotiation: You'll negotiate national pricing and cost structures to ensure mutually beneficial outcomes for all stakeholders in the Coca-Cola system.
• Innovation: You'll collaborate with cross-functional teams to identify and implement product innovations that enhance the customer experience and drive revenue growth.
• Performance Monitoring: You'll track key performance indicators (KPIs) and conduct regular business reviews to assess progress against goals and identify areas for improvement.
• Team Leadership: You'll lead and mentor a team of professionals, providing guidance, support, and development opportunities.

Why Singapore?

Singapore is a vibrant and dynamic city-state that serves as a regional hub for business and innovation. Located in the heart of Southeast Asia, Singapore offers a strategic location for managing the McDonald’s account across Base & Balanced Markets. With its strong economy, skilled workforce, and pro-business environment, Singapore provides an ideal platform for driving growth and success in the region.

Moreover, Singapore boasts a high quality of life, with excellent healthcare, education, and infrastructure. Its diverse culture and cosmopolitan atmosphere make it an attractive place to live and work.

Career Path

This role offers excellent opportunities for career advancement within the Coca-Cola system. You could potentially move into a Senior Director role with broader responsibilities, or take on a leadership position in a different function, such as marketing or innovation. Coca-Cola is committed to providing its employees with the resources and support they need to grow and develop their careers.

Salary & Benefits

The estimated salary range for this position in Singapore is $180,000 - $350,000 USD per year. The actual salary will be commensurate with experience and qualifications.

In addition to a competitive salary, Coca-Cola offers a comprehensive benefits package, including:

• Health insurance (medical, dental, vision)
• Paid time off (vacation, sick, holidays)
• Retirement savings plan with company match
• Employee stock purchase plan
• Life insurance and disability coverage
• Professional development opportunities
• Tuition reimbursement program
• Employee assistance program
• Wellness programs

Coca-Cola Culture

At Coca-Cola, we are more than just a beverage company. We are a global community of passionate individuals who are committed to making a positive impact on the world. We embrace diversity, inclusion, and sustainability, and we strive to create a workplace where everyone feels valued and respected.

We are looking for people who are:

• Passionate about our brands
• Driven to achieve results
• Collaborative and team-oriented
• Innovative and creative
• Committed to integrity and ethics

How to Apply

If you are interested in joining our team as a Director, Customer Development - McDonald's, we encourage you to apply online through our careers website. Please submit your resume and cover letter, highlighting your relevant experience and qualifications.

FAQ

1. What are the key responsibilities of this role? The key responsibilities include developing and implementing the business strategy between McDonald’s and the Coca-Cola system, managing the P&L for the McDonald’s account, and building strong relationships with key stakeholders.
2. What qualifications are required for this role? A Bachelor's degree in Business Administration, Marketing, or a related field is required, along with 10+ years of experience in customer development or related roles. Experience working with McDonald's or other major QSR brands is a plus.
3. What is the salary range for this position? The estimated salary range is $180,000 - $350,000 USD per year, commensurate with experience and qualifications.
4. What benefits does Coca-Cola offer? Coca-Cola offers a comprehensive benefits package, including health insurance, paid time off, retirement savings plan, and employee stock purchase plan.
5. What is the work environment like at Coca-Cola? Coca-Cola is a diverse and inclusive workplace where everyone feels valued and respected. We are committed to creating a positive and supportive environment for our employees.
6. What opportunities are there for career advancement? Coca-Cola offers excellent opportunities for career advancement within the company. You could potentially move into a Senior Director role or take on a leadership position in a different function.
7. What is the application process? To apply, please submit your resume and cover letter online through our careers website.
8. What is the travel requirement for this role? The travel requirement is 0-25%.
9. Is relocation assistance provided? Yes, relocation assistance is provided for this role.
10. What is the job posting end date? The job posting end date is February 12, 2026.