About the role:

As an AR Physician Follow Up representative, you will make an impact by managing and resolving physician claim denials through advanced problem-solving, including identifying root causes and implementing corrective actions. Responsibilities include processing accounts receivables to ensure timely payments, understanding procedures affected by National Correct Coding Initiative (NCCI) edits, and preparing and submitting appeal documentation to overturn denials.

You will be a valued member of the Cognizant team and work collaboratively with stakeholders to drive process improvements aimed at reducing future denials and enhancing overall efficiency.

In this role, you will perform:

• Resolution of Claim Denials: Perform advanced work related to resolving physician claim denials.

• Accounts Receivables processing: getting the payment processed.
• Root Cause Analysis: Identify the root causes of physician payer denials and implement solutions.
• NCCI Edits: Understand procedures impacted by National Correct Coding Initiative Edits (NCCI).
• Appeal Documentation: Prepare and submit appeal documentation to resolve denials.
• Process Improvement: Collaborate on and implement initiatives to reduce denials.

Key Responsibilities:

• Problem Solving: Use exceptional problem-solving and critical thinking skills to resolve accounts and meet quality and productivity standards.
• Billing Guidelines: Demonstrate knowledge of state/federal billing guidelines, reimbursement methodologies, and payer policies.
• Recommendations: Suggest additions, revisions, or deletions to work queues and claim edits to improve efficiency.
• Pattern Identification: Identify patterns in denials and escalate to management with sufficient information for follow-up.
• Excel Skills: Use Excel to summarize and provide detailed reporting to management and clients.
• Tracking and Trending: Track and trend claim denials and underpayments to identify improvement initiatives.
• Communication: Ensure all actions are documented, appeal letters are effective, and root causes are communicated clearly.

• Experience: 2-3 years in healthcare revenue cycle.
• Education: HS Diploma. Associate or bachelor’s degree preferred.
• Technical Skills: Proficiency in Excel, payer portals, and claims clearinghouses.
• Accounts Receivables: AR follow up on a physician’s office

These will help you stand out

• Examine Claims: Analyze denied and underpaid claims to determine discrepancies.
• Follow-Up: Communicate with payers to resolve outstanding claims and ensure timely reimbursement.
• Regulatory Compliance: Maintain a thorough understanding of federal and state regulations and payer-specific requirements.
• Documentation: Accurately document all activities and communications.
• Initiative and Resourcefulness: Make recommendations and communicate trends and issues to management.
• Problem Solving: Demonstrate strong problem-solving and critical thinking skills to resolve accounts and meet standards.

This role requires a combination of technical skills, industry knowledge, and strong problem-solving abilities. We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think

about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Salary and Other Compensation:

Applications will be accepted until December 12th, 2025

The hourly rate for this position is between $19.00 – 21.00 per hour, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

Disclaimer: The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Cog2025