Job Title: Business Process Consultant – ServiceNow

About the role

In this role, you will:

• Conduct discovery workshops and interviews to capture business requirements and pain points.
• Document clear and verifiable business requirements, use cases, and process flows.
• Perform gap analysis between client needs and ServiceNow out-of-the-box capabilities.
• Design functional aspects of ServiceNow solutions, including forms, workflows, and automation.
• Advise clients on ServiceNow best practices and ITIL compliance.
• Translate requirements into technical user stories and functional specifications.
• Facilitate communication between business users, technical teams, and project management.
• Develop and execute test plans, including UAT scripts.
• Contribute to training materials and change management activities for successful adoption.

What you need to have to be considered:

• Bachelor’s degree in software engineering, electronics, or related field.
• Minimum 5+ years as a Functional Consultant, Business Analyst, or Process Consultant, with 2+ years on ServiceNow.
• Deep knowledge of ITIL processes (Incident, Problem, Change, Request Management).
• Active ServiceNow Certified System Administrator (CSA) credential.
• Strong consulting skills with experience running workshops and managing stakeholders.
• Implementation experience in at least one major ServiceNow suite (ITSM, HRSD, ITOM).
• Experience with CMDB, CSDM, and data management through import sets and transform maps.

These will help you stand out:

• Certified Implementation Specialist (CIS) or Certified Application Developer (CAD).
• Domain expertise in HR, CSM, GRC, or Finance.
• Agile methodology experience and writing user stories.
• Integration experience with IntegrationHub and enterprise systems (SAP, Azure, AD, Teams, Snowflake, PowerBI).
• Fluent in English and Dutch; additional European languages are a plus.

What we offer (Belgium):

• Health insurance and life cover
• Company car or mobility budget
• Work-from-home allowance
• 32 vacation days
• Pension plan
• Luncheon vouchers
• Travel insurance
• EcoCheques
• Travel & entertainment cost coverage
• Laptop and mobile phone with subscription

Contact the Recruiter:

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.