The Company

Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 340,000 employees as of January 2025. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.

Cognizant Consulting

At Cognizant, our consultants orchestrate the capabilities to truly change the game across strategy, design, technology and industry/functional knowledge to deliver insight at speed and solutions at scale. Our consulting services elevate the unique abilities and business aspirations of customers and employees and build relationships based on trust and value.

Job Summary

Change management lead for enterprise-wide IT/ITSM transformation initiatives. Develop and execute tailored OCM strategies, including impact assessments, stakeholder engagement, and readiness planning. Collaborate with cross-functional teams and senior leadership to drive adoption and business alignment. Measure change effectiveness and refine interventions to ensure successful program outcomes.

Key Responsibilities

• Lead change management teams on digital transformation projects, majorly ERP implementations.

• Envision, plan, and manage enterprise-wide transformation programs from a Change Management standpoint

• Drive organizational alignment across various stakeholder’s groups (leadership, business champions, change agents, Corp. functions, etc.) through a variety of change enablement and engagement activities

• Anticipate organizational changes that come with large-scale implementations and plan the change management and communications interventions needed to drive business readiness and adoption

• Create customized change management roadmaps based on program needs and deploy a structured Organization Change Management (OCM) framework for each phase of the project.

• Conduct Change Impact Assessment (CIA) workshops and develop tailored mitigation plans to address the stakeholder impacts

• Develop change personas and their change journeies

• Compile change readiness findings, identify key personas, user themes and develop a Change Strategy outlining the activities required to support the overall change initiatives

• Develop a Change Management Plan and engagement Strategy to drive faster adoption and higher utilization of process/system changes

• Determine the scale, magnitude and complexity of learning and development needed to achieve the future state model and formulate Training Strategy and Plan

• Collaborate and coordinate with the other teams on the project to manage the project activities, risks and issues

• Engage with Senior executives (C-suite / steerco.) and Stakeholders (across Geos, program teams and Corp functions) to delivery leader led change

• Track and report project status, metrics, issues and risks on an ongoing basis to the PMO

• Drive the key change and readiness activities to meet the program/project KPIs

• Measure end user readiness and adoption at various levels and refresh the OCM plan as needed to address any identified risks

• Measure program success post deployment and provide recommendations by assessing program adoption 30-60-90 days’

Essential Skills:

• Extensive change management experience in leading change for major ERP implementations such as SAP S/4 HANA or end-to-end IT / digital transformation implementations and experience

• Extensive experience in change management discipline and methodology

• Strong project management experience to manage complex global OCM programs

• Good understanding of Technology (software dev, Infra, etc.) and overall IT transformation execution

• Ability to take ownership and work independently in fast paced complex programs and deliver results

• Ability to establish and maintain strong relationships with executive level stakeholders (internal/external)

• Solid conflict management and prioritization skills, and ability to manage ambiguous and difficult client conversations

Nice to Have Skills:

• Experience in managing business change for 2 end-to-end technology-based adoptions, mergers & acquisitions, digital transformations

• Change Management Certifications

• Fluency in English is must. French language proficiency will be a plus.

Qualifications:

• Work experience at a Tier-1 consulting firm or in a corporate environment

• MBA or advanced degree in related specialization area preferred

• Bachelor’s degree required with OCM certifications

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.