Job Summary

Join our dynamic team as a Specialist in Insurance Claims as Voice Associate where you will leverage your expertise in customer service and domain knowledge to enhance our claims processing. With a hybrid work model and rotational shifts you will play a crucial role in ensuring efficient and accurate claims management contributing to our companys mission of delivering exceptional service and value to our clients.

Responsibilities

• Oversee the end-to-end claims process ensuring timely and accurate resolution of claims.
• Provide exceptional customer service by addressing inquiries and resolving issues promptly.
• Collaborate with cross-functional teams to streamline claims processing and improve efficiency.
• Analyze claims data to identify trends and recommend process improvements.
• Ensure compliance with industry regulations and company policies in all claims activities.
• Utilize domain knowledge in Property & Casualty Insurance to assess and process claims effectively.
• Maintain detailed records of claims and interactions in the companys database.
• Assist in developing training materials and conducting training sessions for new team members.
• Participate in regular team meetings to discuss challenges and share best practices.
• Contribute to the development of new strategies to enhance customer satisfaction.
• Support the implementation of new technologies and tools to improve claims processing.
• Engage in continuous learning to stay updated on industry trends and best practices.
• Provide feedback to management on potential areas for improvement in claims handling.

Qualifications

• Possess strong customer service skills with a focus on delivering high-quality support.
• Demonstrate proficiency in claims processing within the insurance domain.
• Exhibit excellent communication and interpersonal skills.
• Show ability to work effectively in a hybrid work model with rotational shifts.
• Have experience in Property & Casualty Insurance is a plus.
• Display strong analytical skills to assess and process claims accurately.
• Maintain a proactive approach to problem-solving and process improvement.

Certifications Required

Certified Insurance Service Representative (CISR) or equivalent certification preferred.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.