Customer Service Representative
Cognizant
Customer Service Representative
Job Description
1. Job Title : SPE-Ins Claims 2. Job Summary : Join our dynamic team as a Specialist in Insurance Claims as data associate where you will leverage your expertise in customer service and domain knowledge to enhance our operations. With a hybrid work model and rotational shifts you will play a crucial role in processing claims efficiently ensuring customer satisfaction and contributing to the companys success in the insurance sector. 3. Experience : 2 - 4 years 4. Required Skills : Technical Skills: Customer Service Domain Domain Skills: 5. Nice to have skills : Domain Skills:Property & Casualty Insurance 6. Technology : Custom Service 7. Shift : Rotational 8. Responsibilities : - Process insurance claims with precision and attention to detail to ensure timely resolution and customer satisfaction. - Collaborate with team members to analyze and interpret claim data identifying trends and areas for improvement. - Utilize domain knowledge to assess claims accurately ensuring compliance with industry standards and regulations. - Provide exceptional customer service by addressing inquiries and resolving issues promptly and professionally. - Maintain accurate records of claims processed ensuring data integrity and confidentiality. - Communicate effectively with internal and external stakeholders to facilitate smooth claim processing. - Adapt to rotational shifts to provide consistent support and maintain operational efficiency. - Implement process improvements to enhance claim processing efficiency and reduce turnaround times. - Support the team in achieving performance targets and contributing to the companys overall objectives. - Stay updated on industry trends and best practices to continuously improve service delivery. - Utilize IT skills to streamline claim processing and improve customer interactions. - Contribute to a collaborative team environment sharing knowledge and expertise to drive success. - Ensure compliance with company policies and procedures in all claim processing activities. -Qualifications - Possess a strong background in customer service with a focus on delivering high-quality support. - Demonstrate domain expertise in insurance particularly in property and casualty insurance to enhance claim assessments. - Exhibit excellent communication skills to interact effectively with diverse stakeholders. - Show proficiency in IT systems relevant to claim processing and customer service. - Display a proactive approach to problem-solving and process improvement. - Adapt to a hybrid work model and rotational shifts with flexibility and commitment. 9. Job Location : Primary Location :SVSSSSVA01(HLSLV SanSalvador Almeda Rosevlt-COG) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : SPE-Ins Claims [75IO52] 11. Demand Requires Travel? : No 12. Certifications Required : Certified Insurance Service Representative (CISR) or equivalent certification preferred.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
About the Role/Company
- Cognizant is a global community with more than 300,000 associates around the world
- We don’t just dream of a better way – we make it happen
- We take care of our people, clients, company, communities and climate by doing what’s right
- We foster an innovative environment where you can build the career path that’s right for you
- Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era
- Headquartered in the U.S., Cognizant is a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025
- Cognizant is consistently listed among the most admired companies in the world
- Cognizant helps clients lead with digital at www.cognizant.com
- Cognizant is an equal opportunity employer
- Applicants may be required to attend interviews in person or by video conference and present their current state or government issued ID during each interview
Key Responsibilities
- Process insurance claims with precision and attention to detail to ensure timely resolution and customer satisfaction
- Collaborate with team members to analyze and interpret claim data, identifying trends and areas for improvement
- Utilize domain knowledge to assess claims accurately, ensuring compliance with industry standards and regulations
- Provide exceptional customer service by addressing inquiries and resolving issues promptly and professionally
- Maintain accurate records of claims processed, ensuring data integrity and confidentiality
- Communicate effectively with internal and external stakeholders to facilitate smooth claim processing
- Adapt to rotational shifts to provide consistent support and maintain operational efficiency
- Implement process improvements to enhance claim processing efficiency and reduce turnaround times
- Support the team in achieving performance targets and contributing to the company's overall objectives
- Stay updated on industry trends and best practices to continuously improve service delivery
- Utilize IT skills to streamline claim processing and improve customer interactions
- Contribute to a collaborative team environment, sharing knowledge and expertise to drive success
- Ensure compliance with company policies and procedures in all claim processing activities
Required Qualifications
- Strong background in customer service with a focus on delivering high-quality support
- Domain expertise in insurance, particularly in property and casualty insurance
- Excellent communication skills to interact effectively with diverse stakeholders
- Proficiency in IT systems relevant to claim processing and customer service
- Proactive approach to problem-solving and process improvement
- Adaptability to a hybrid work model and rotational shifts
Preferred Qualifications
- Certified Insurance Service Representative (CISR) or equivalent certification
Skills Required
- Customer Service
- Domain knowledge in insurance
- Communication skills
- IT systems proficiency
- Problem-solving
- Process improvement
Additional Requirements
- - 4 years of experience
- Hybrid work model
- Rotational shifts
- No travel required
Locations
- India
Salary
Salary not disclosed
200,000 - 400,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- Domain knowledge in insuranceintermediate
- Communication skillsintermediate
- IT systems proficiencyintermediate
- Problem-solvingintermediate
- Process improvementintermediate
Required Qualifications
- Strong background in customer service with a focus on delivering high-quality support (experience)
- Domain expertise in insurance, particularly in property and casualty insurance (experience)
- Excellent communication skills to interact effectively with diverse stakeholders (experience)
- Proficiency in IT systems relevant to claim processing and customer service (experience)
- Proactive approach to problem-solving and process improvement (experience)
- Adaptability to a hybrid work model and rotational shifts (experience)
Preferred Qualifications
- Certified Insurance Service Representative (CISR) or equivalent certification (experience)
Responsibilities
- Process insurance claims with precision and attention to detail to ensure timely resolution and customer satisfaction
- Collaborate with team members to analyze and interpret claim data, identifying trends and areas for improvement
- Utilize domain knowledge to assess claims accurately, ensuring compliance with industry standards and regulations
- Provide exceptional customer service by addressing inquiries and resolving issues promptly and professionally
- Maintain accurate records of claims processed, ensuring data integrity and confidentiality
- Communicate effectively with internal and external stakeholders to facilitate smooth claim processing
- Adapt to rotational shifts to provide consistent support and maintain operational efficiency
- Implement process improvements to enhance claim processing efficiency and reduce turnaround times
- Support the team in achieving performance targets and contributing to the company's overall objectives
- Stay updated on industry trends and best practices to continuously improve service delivery
- Utilize IT skills to streamline claim processing and improve customer interactions
- Contribute to a collaborative team environment, sharing knowledge and expertise to drive success
- Ensure compliance with company policies and procedures in all claim processing activities
Travel Requirements
2
Tags & Categories
Customer Service Representative
Cognizant
Customer Service Representative
Job Description
1. Job Title : SPE-Ins Claims 2. Job Summary : Join our dynamic team as a Specialist in Insurance Claims as data associate where you will leverage your expertise in customer service and domain knowledge to enhance our operations. With a hybrid work model and rotational shifts you will play a crucial role in processing claims efficiently ensuring customer satisfaction and contributing to the companys success in the insurance sector. 3. Experience : 2 - 4 years 4. Required Skills : Technical Skills: Customer Service Domain Domain Skills: 5. Nice to have skills : Domain Skills:Property & Casualty Insurance 6. Technology : Custom Service 7. Shift : Rotational 8. Responsibilities : - Process insurance claims with precision and attention to detail to ensure timely resolution and customer satisfaction. - Collaborate with team members to analyze and interpret claim data identifying trends and areas for improvement. - Utilize domain knowledge to assess claims accurately ensuring compliance with industry standards and regulations. - Provide exceptional customer service by addressing inquiries and resolving issues promptly and professionally. - Maintain accurate records of claims processed ensuring data integrity and confidentiality. - Communicate effectively with internal and external stakeholders to facilitate smooth claim processing. - Adapt to rotational shifts to provide consistent support and maintain operational efficiency. - Implement process improvements to enhance claim processing efficiency and reduce turnaround times. - Support the team in achieving performance targets and contributing to the companys overall objectives. - Stay updated on industry trends and best practices to continuously improve service delivery. - Utilize IT skills to streamline claim processing and improve customer interactions. - Contribute to a collaborative team environment sharing knowledge and expertise to drive success. - Ensure compliance with company policies and procedures in all claim processing activities. -Qualifications - Possess a strong background in customer service with a focus on delivering high-quality support. - Demonstrate domain expertise in insurance particularly in property and casualty insurance to enhance claim assessments. - Exhibit excellent communication skills to interact effectively with diverse stakeholders. - Show proficiency in IT systems relevant to claim processing and customer service. - Display a proactive approach to problem-solving and process improvement. - Adapt to a hybrid work model and rotational shifts with flexibility and commitment. 9. Job Location : Primary Location :SVSSSSVA01(HLSLV SanSalvador Almeda Rosevlt-COG) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : SPE-Ins Claims [75IO52] 11. Demand Requires Travel? : No 12. Certifications Required : Certified Insurance Service Representative (CISR) or equivalent certification preferred.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
About the Role/Company
- Cognizant is a global community with more than 300,000 associates around the world
- We don’t just dream of a better way – we make it happen
- We take care of our people, clients, company, communities and climate by doing what’s right
- We foster an innovative environment where you can build the career path that’s right for you
- Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era
- Headquartered in the U.S., Cognizant is a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025
- Cognizant is consistently listed among the most admired companies in the world
- Cognizant helps clients lead with digital at www.cognizant.com
- Cognizant is an equal opportunity employer
- Applicants may be required to attend interviews in person or by video conference and present their current state or government issued ID during each interview
Key Responsibilities
- Process insurance claims with precision and attention to detail to ensure timely resolution and customer satisfaction
- Collaborate with team members to analyze and interpret claim data, identifying trends and areas for improvement
- Utilize domain knowledge to assess claims accurately, ensuring compliance with industry standards and regulations
- Provide exceptional customer service by addressing inquiries and resolving issues promptly and professionally
- Maintain accurate records of claims processed, ensuring data integrity and confidentiality
- Communicate effectively with internal and external stakeholders to facilitate smooth claim processing
- Adapt to rotational shifts to provide consistent support and maintain operational efficiency
- Implement process improvements to enhance claim processing efficiency and reduce turnaround times
- Support the team in achieving performance targets and contributing to the company's overall objectives
- Stay updated on industry trends and best practices to continuously improve service delivery
- Utilize IT skills to streamline claim processing and improve customer interactions
- Contribute to a collaborative team environment, sharing knowledge and expertise to drive success
- Ensure compliance with company policies and procedures in all claim processing activities
Required Qualifications
- Strong background in customer service with a focus on delivering high-quality support
- Domain expertise in insurance, particularly in property and casualty insurance
- Excellent communication skills to interact effectively with diverse stakeholders
- Proficiency in IT systems relevant to claim processing and customer service
- Proactive approach to problem-solving and process improvement
- Adaptability to a hybrid work model and rotational shifts
Preferred Qualifications
- Certified Insurance Service Representative (CISR) or equivalent certification
Skills Required
- Customer Service
- Domain knowledge in insurance
- Communication skills
- IT systems proficiency
- Problem-solving
- Process improvement
Additional Requirements
- - 4 years of experience
- Hybrid work model
- Rotational shifts
- No travel required
Locations
- India
Salary
Salary not disclosed
200,000 - 400,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Customer Serviceintermediate
- Domain knowledge in insuranceintermediate
- Communication skillsintermediate
- IT systems proficiencyintermediate
- Problem-solvingintermediate
- Process improvementintermediate
Required Qualifications
- Strong background in customer service with a focus on delivering high-quality support (experience)
- Domain expertise in insurance, particularly in property and casualty insurance (experience)
- Excellent communication skills to interact effectively with diverse stakeholders (experience)
- Proficiency in IT systems relevant to claim processing and customer service (experience)
- Proactive approach to problem-solving and process improvement (experience)
- Adaptability to a hybrid work model and rotational shifts (experience)
Preferred Qualifications
- Certified Insurance Service Representative (CISR) or equivalent certification (experience)
Responsibilities
- Process insurance claims with precision and attention to detail to ensure timely resolution and customer satisfaction
- Collaborate with team members to analyze and interpret claim data, identifying trends and areas for improvement
- Utilize domain knowledge to assess claims accurately, ensuring compliance with industry standards and regulations
- Provide exceptional customer service by addressing inquiries and resolving issues promptly and professionally
- Maintain accurate records of claims processed, ensuring data integrity and confidentiality
- Communicate effectively with internal and external stakeholders to facilitate smooth claim processing
- Adapt to rotational shifts to provide consistent support and maintain operational efficiency
- Implement process improvements to enhance claim processing efficiency and reduce turnaround times
- Support the team in achieving performance targets and contributing to the company's overall objectives
- Stay updated on industry trends and best practices to continuously improve service delivery
- Utilize IT skills to streamline claim processing and improve customer interactions
- Contribute to a collaborative team environment, sharing knowledge and expertise to drive success
- Ensure compliance with company policies and procedures in all claim processing activities
Travel Requirements
2
Tags & Categories