Job Summary

Join our dynamic team as a Specialist in Insurance Claims where you will leverage your expertise in customer service and workers compensation claims. With a hybrid work model and rotational shifts youll have the opportunity to engage with diverse clients ensuring their claims are processed efficiently and accurately. Your proficiency in Spanish will be essential in communicating effectively with our Spanish-speaking clients enhancing their experience and satisfaction.

Responsibilities

• Oversee the end-to-end claims process ensuring timely and accurate resolution of workers compensation claims.
• Provide exceptional customer service by addressing client inquiries and concerns with empathy and professionalism.
• Collaborate with cross-functional teams to streamline claims processing and improve operational efficiency.
• Analyze claim data to identify trends and recommend process improvements to enhance service delivery.
• Ensure compliance with industry regulations and company policies throughout the claims process.
• Utilize your Spanish language skills to communicate effectively with Spanish-speaking clients ensuring clarity and understanding.
• Maintain detailed and organized records of all claims activities and communications.
• Assist in the development and implementation of training programs for new team members.
• Participate in regular team meetings to discuss case progress and share best practices.
• Contribute to the continuous improvement of claims handling procedures and customer service standards.
• Support the team in achieving departmental goals and objectives through proactive problem-solving.
• Engage with clients to gather necessary documentation and information for claims processing.
• Monitor and report on key performance indicators to track progress and identify areas for improvement.

Qualifications

• Possess a minimum of 2 years of experience in customer service preferably within the insurance industry.
• Demonstrate expertise in workers compensation claims handling and resolution.
• Exhibit strong communication skills in both English and Spanish with the ability to read write and speak fluently.
• Show proficiency in using claims management software and other relevant tools.
• Display excellent organizational skills with attention to detail and accuracy.
• Have the ability to work effectively in a hybrid work model with rotational shifts.
• Demonstrate a proactive approach to problem-solving and decision-making.

Certifications Required

Certified Claims Professional (CCP) or equivalent certification in insurance claims.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.