Join Our Team as a Cyara Automation Engineer!

We are seeking a highly skilled Cyara Automation Engineer who is the gatekeeper of the automated customer experience, ensuring that the technology customers interact with (especially over the phone) is robust, high-quality, and delivers a flawless experience.

Location: Texas, US

Work Model: Hybrid

Experience: 7 – 10 Years

Please note, this role is not able to offer visa transfer or sponsorship now or in the future

Salary and Other Compensation:

The annual salary for this position is between $90,000/Year to $100,000/Year depending on the experience and other qualifications of the candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

• Paid holidays plus Paid Time Off

• 401(k) plan and contributions

• Long-term/Short-term Disability

• Paid Parental Leave

• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Key Responsibilities:

· Script Development & Maintenance: Design, write, and maintain complex automation scripts and test cases primarily using the Cyara Platform (Velocity, Cruncher, Pulse) to simulate real-world customer interactions.

· Contact Center Testing: Execute automated functional, regression, and performance testing for key Contact Center applications, including IVR (Interactive Voice Response) systems, call routing, CTI (Computer Telephony Integration), and agent desktop applications.

· Framework Management: Design and develop scalable and flexible automation test frameworks, integrating Cyara with other internal systems and CI/CD (Continuous Integration/Continuous Delivery) pipelines (e.g., Jenkins, GitLab).

· Defect Management: Analyze test results, identify, reproduce, and document defects (bugs) in detail, and collaborate with development teams to ensure timely resolution.

· Performance & Load Testing: Utilize Cyara's capabilities to conduct load and stress testing on Contact Center infrastructure to ensure systems can handle expected call volumes and traffic.

Qualifications:

· Automation Tools: Cyara Platform (Velocity, Cruncher, Pulse, Botium), Selenium, Appium, Postman, SoapUI.

· Contact Center: Strong knowledge of IVR call flows and logic, Genesys, Cisco UCCE/UCCX, Avaya, or other CCaaS/UCaaS platforms.

· Programming: Proficiency in scripting/programming languages like Python, JavaScript/TypeScript, Java, or Ruby for developing test scripts and frameworks.

· Testing Concepts: Expertise in QA methodologies, test strategy design, test case management, and various testing types (functional, regression, system, end-to-end, performance).

· DevOps/CI/CD: Experience integrating automation scripts into CI/CD tools (e.g., Jenkins, GitHub Actions) and working in an Agile/Scrum environment.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.