Desktop support technician (Onsite))
Cognizant
Desktop support technician (Onsite))
Job Description
We are seeking a seasoned Deskside Support / Field Engineer with 7–8 years of experience in IT support, specializing in network troubleshooting, desktop support, and end-user computing. The ideal candidate will be a proactive problem solver with strong technical acumen and a customer-first mindset, capable of delivering high-quality support in dynamic enterprise environments.
Work Location: Toronto, Ontario
Key Responsibilities
- Provide basic to advanced support for desktops, laptops, mobile devices, and peripherals.
- Diagnose and resolve network connectivity issues (LAN/WAN/Wi-Fi/VPN) and escalate complex problems to network teams.
- Perform hardware and software installations, upgrades, and configurations across Windows and Mac environments.
- Support Active Directory, group policies, and user account management.
- Manage OS imaging, software deployment, and patching using tools like SCCM or Intune.
- Handle incident and request tickets in ITSM platforms (e.g., ServiceNow), ensuring timely resolution and documentation.
- Collaborate with infrastructure and application teams to support end-user computing projects.
- Provide Smart Hands support for data center equipment, network devices, and AV systems.
- Maintain inventory of IT assets and ensure compliance with asset management policies.
- Deliver VIP support and maintain high levels of customer satisfaction.
Required Skills & Experience
- 7–8 years of hands-on experience in IT support, preferably in enterprise or field service environments.
- Strong knowledge of Windows as well as Mac OS, Microsoft 365, TCP/IP, DNS/DHCP, and endpoint security.
- Experience with remote support tools (e.g., Bomgar, TeamViewer), ticketing systems, and hardware diagnostics.
- Familiarity with network troubleshooting tools (e.g., Wireshark, ipconfig, tracert).
- Proven ability to work independently in field or dispatch roles, managing multiple priorities.
- Excellent communication and interpersonal skills to interact with technical and non-technical users.
Preferred Qualifications
- Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation.
- Experience supporting cloud-based desktop environments.
Work Environment
- Onsite and field-based support across client or internal locations.
- May require travel and flexible hours based on support needs.
- Ability to lift and move IT equipment as needed.
- Applications will be accepted until 8 Dec,2025.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
About the Role/Company
- Cognizant is a global community with more than 300,000 associates around the world
- We don’t just dream of a better way – we make it happen
- We take care of our people, clients, company, communities and climate by doing what’s right
- We foster an innovative environment where you can build the career path that’s right for you
- Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era
- Headquartered in the U.S., Cognizant is a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025
- Cognizant is consistently listed among the most admired companies in the world
- Cognizant helps clients lead with digital at www.cognizant.com
- Cognizant is an equal opportunity employer
- Applicants may be required to attend interviews in person or by video conference
- Candidates may be required to present their current state or government issued ID during each interview
Key Responsibilities
- Provide basic to advanced support for desktops, laptops, mobile devices, and peripherals
- Diagnose and resolve network connectivity issues (LAN/WAN/Wi-Fi/VPN) and escalate complex problems to network teams
- Perform hardware and software installations, upgrades, and configurations across Windows and Mac environments
- Support Active Directory, group policies, and user account management
- Manage OS imaging, software deployment, and patching using tools like SCCM or Intune
- Handle incident and request tickets in ITSM platforms (e.g., ServiceNow), ensuring timely resolution and documentation
- Collaborate with infrastructure and application teams to support end-user computing projects
- Provide Smart Hands support for data center equipment, network devices, and AV systems
- Maintain inventory of IT assets and ensure compliance with asset management policies
- Deliver VIP support and maintain high levels of customer satisfaction
Required Qualifications
- –8 years of hands-on experience in IT support, preferably in enterprise or field service environments
- Strong knowledge of Windows as well as Mac OS, Microsoft 365, TCP/IP, DNS/DHCP, and endpoint security
- Experience with remote support tools (e.g., Bomgar, TeamViewer), ticketing systems, and hardware diagnostics
- Familiarity with network troubleshooting tools (e.g., Wireshark, ipconfig, tracert)
- Proven ability to work independently in field or dispatch roles, managing multiple priorities
- Excellent communication and interpersonal skills to interact with technical and non-technical users
Preferred Qualifications
- Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation
- Experience supporting cloud-based desktop environments
Skills Required
- Windows
- Mac OS
- Microsoft 365
- TCP/IP
- DNS/DHCP
- Endpoint security
- Remote support tools (e.g., Bomgar, TeamViewer)
- Ticketing systems
- Hardware diagnostics
- Network troubleshooting tools (e.g., Wireshark, ipconfig, tracert)
Additional Requirements
- Onsite and field-based support across client or internal locations
- May require travel and flexible hours based on support needs
- Ability to lift and move IT equipment as needed
- Applications will be accepted until 8 Dec,2025
Locations
- India
Salary
300,000 - 600,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Windowsintermediate
- Mac OSintermediate
- Microsoft 365intermediate
- TCP/IPintermediate
- DNS/DHCPintermediate
- Endpoint securityintermediate
- Remote support tools (e.g., Bomgar, TeamViewer)intermediate
- Ticketing systemsintermediate
- Hardware diagnosticsintermediate
- Network troubleshooting tools (e.g., Wireshark, ipconfig, tracert)intermediate
Required Qualifications
- –8 years of hands-on experience in IT support, preferably in enterprise or field service environments (experience)
- Strong knowledge of Windows as well as Mac OS, Microsoft 365, TCP/IP, DNS/DHCP, and endpoint security (experience)
- Experience with remote support tools (e.g., Bomgar, TeamViewer), ticketing systems, and hardware diagnostics (experience)
- Familiarity with network troubleshooting tools (e.g., Wireshark, ipconfig, tracert) (experience)
- Proven ability to work independently in field or dispatch roles, managing multiple priorities (experience)
- Excellent communication and interpersonal skills to interact with technical and non-technical users (experience)
Preferred Qualifications
- Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation (experience)
- Experience supporting cloud-based desktop environments (experience)
Responsibilities
- Provide basic to advanced support for desktops, laptops, mobile devices, and peripherals
- Diagnose and resolve network connectivity issues (LAN/WAN/Wi-Fi/VPN) and escalate complex problems to network teams
- Perform hardware and software installations, upgrades, and configurations across Windows and Mac environments
- Support Active Directory, group policies, and user account management
- Manage OS imaging, software deployment, and patching using tools like SCCM or Intune
- Handle incident and request tickets in ITSM platforms (e.g., ServiceNow), ensuring timely resolution and documentation
- Collaborate with infrastructure and application teams to support end-user computing projects
- Provide Smart Hands support for data center equipment, network devices, and AV systems
- Maintain inventory of IT assets and ensure compliance with asset management policies
- Deliver VIP support and maintain high levels of customer satisfaction
Tags & Categories
Answer 10 quick questions to check your fit for Desktop support technician (Onsite)) @ Cognizant.
Related Books and Jobs
Desktop support technician (Onsite))
Cognizant
Desktop support technician (Onsite))
Job Description
We are seeking a seasoned Deskside Support / Field Engineer with 7–8 years of experience in IT support, specializing in network troubleshooting, desktop support, and end-user computing. The ideal candidate will be a proactive problem solver with strong technical acumen and a customer-first mindset, capable of delivering high-quality support in dynamic enterprise environments.
Work Location: Toronto, Ontario
Key Responsibilities
- Provide basic to advanced support for desktops, laptops, mobile devices, and peripherals.
- Diagnose and resolve network connectivity issues (LAN/WAN/Wi-Fi/VPN) and escalate complex problems to network teams.
- Perform hardware and software installations, upgrades, and configurations across Windows and Mac environments.
- Support Active Directory, group policies, and user account management.
- Manage OS imaging, software deployment, and patching using tools like SCCM or Intune.
- Handle incident and request tickets in ITSM platforms (e.g., ServiceNow), ensuring timely resolution and documentation.
- Collaborate with infrastructure and application teams to support end-user computing projects.
- Provide Smart Hands support for data center equipment, network devices, and AV systems.
- Maintain inventory of IT assets and ensure compliance with asset management policies.
- Deliver VIP support and maintain high levels of customer satisfaction.
Required Skills & Experience
- 7–8 years of hands-on experience in IT support, preferably in enterprise or field service environments.
- Strong knowledge of Windows as well as Mac OS, Microsoft 365, TCP/IP, DNS/DHCP, and endpoint security.
- Experience with remote support tools (e.g., Bomgar, TeamViewer), ticketing systems, and hardware diagnostics.
- Familiarity with network troubleshooting tools (e.g., Wireshark, ipconfig, tracert).
- Proven ability to work independently in field or dispatch roles, managing multiple priorities.
- Excellent communication and interpersonal skills to interact with technical and non-technical users.
Preferred Qualifications
- Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation.
- Experience supporting cloud-based desktop environments.
Work Environment
- Onsite and field-based support across client or internal locations.
- May require travel and flexible hours based on support needs.
- Ability to lift and move IT equipment as needed.
- Applications will be accepted until 8 Dec,2025.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
About the Role/Company
- Cognizant is a global community with more than 300,000 associates around the world
- We don’t just dream of a better way – we make it happen
- We take care of our people, clients, company, communities and climate by doing what’s right
- We foster an innovative environment where you can build the career path that’s right for you
- Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era
- Headquartered in the U.S., Cognizant is a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025
- Cognizant is consistently listed among the most admired companies in the world
- Cognizant helps clients lead with digital at www.cognizant.com
- Cognizant is an equal opportunity employer
- Applicants may be required to attend interviews in person or by video conference
- Candidates may be required to present their current state or government issued ID during each interview
Key Responsibilities
- Provide basic to advanced support for desktops, laptops, mobile devices, and peripherals
- Diagnose and resolve network connectivity issues (LAN/WAN/Wi-Fi/VPN) and escalate complex problems to network teams
- Perform hardware and software installations, upgrades, and configurations across Windows and Mac environments
- Support Active Directory, group policies, and user account management
- Manage OS imaging, software deployment, and patching using tools like SCCM or Intune
- Handle incident and request tickets in ITSM platforms (e.g., ServiceNow), ensuring timely resolution and documentation
- Collaborate with infrastructure and application teams to support end-user computing projects
- Provide Smart Hands support for data center equipment, network devices, and AV systems
- Maintain inventory of IT assets and ensure compliance with asset management policies
- Deliver VIP support and maintain high levels of customer satisfaction
Required Qualifications
- –8 years of hands-on experience in IT support, preferably in enterprise or field service environments
- Strong knowledge of Windows as well as Mac OS, Microsoft 365, TCP/IP, DNS/DHCP, and endpoint security
- Experience with remote support tools (e.g., Bomgar, TeamViewer), ticketing systems, and hardware diagnostics
- Familiarity with network troubleshooting tools (e.g., Wireshark, ipconfig, tracert)
- Proven ability to work independently in field or dispatch roles, managing multiple priorities
- Excellent communication and interpersonal skills to interact with technical and non-technical users
Preferred Qualifications
- Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation
- Experience supporting cloud-based desktop environments
Skills Required
- Windows
- Mac OS
- Microsoft 365
- TCP/IP
- DNS/DHCP
- Endpoint security
- Remote support tools (e.g., Bomgar, TeamViewer)
- Ticketing systems
- Hardware diagnostics
- Network troubleshooting tools (e.g., Wireshark, ipconfig, tracert)
Additional Requirements
- Onsite and field-based support across client or internal locations
- May require travel and flexible hours based on support needs
- Ability to lift and move IT equipment as needed
- Applications will be accepted until 8 Dec,2025
Locations
- India
Salary
300,000 - 600,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Windowsintermediate
- Mac OSintermediate
- Microsoft 365intermediate
- TCP/IPintermediate
- DNS/DHCPintermediate
- Endpoint securityintermediate
- Remote support tools (e.g., Bomgar, TeamViewer)intermediate
- Ticketing systemsintermediate
- Hardware diagnosticsintermediate
- Network troubleshooting tools (e.g., Wireshark, ipconfig, tracert)intermediate
Required Qualifications
- –8 years of hands-on experience in IT support, preferably in enterprise or field service environments (experience)
- Strong knowledge of Windows as well as Mac OS, Microsoft 365, TCP/IP, DNS/DHCP, and endpoint security (experience)
- Experience with remote support tools (e.g., Bomgar, TeamViewer), ticketing systems, and hardware diagnostics (experience)
- Familiarity with network troubleshooting tools (e.g., Wireshark, ipconfig, tracert) (experience)
- Proven ability to work independently in field or dispatch roles, managing multiple priorities (experience)
- Excellent communication and interpersonal skills to interact with technical and non-technical users (experience)
Preferred Qualifications
- Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation (experience)
- Experience supporting cloud-based desktop environments (experience)
Responsibilities
- Provide basic to advanced support for desktops, laptops, mobile devices, and peripherals
- Diagnose and resolve network connectivity issues (LAN/WAN/Wi-Fi/VPN) and escalate complex problems to network teams
- Perform hardware and software installations, upgrades, and configurations across Windows and Mac environments
- Support Active Directory, group policies, and user account management
- Manage OS imaging, software deployment, and patching using tools like SCCM or Intune
- Handle incident and request tickets in ITSM platforms (e.g., ServiceNow), ensuring timely resolution and documentation
- Collaborate with infrastructure and application teams to support end-user computing projects
- Provide Smart Hands support for data center equipment, network devices, and AV systems
- Maintain inventory of IT assets and ensure compliance with asset management policies
- Deliver VIP support and maintain high levels of customer satisfaction
Tags & Categories
Answer 10 quick questions to check your fit for Desktop support technician (Onsite)) @ Cognizant.
Related Books and Jobs