Job Summary

The Technical Lead role requires a seasoned professional with 4 to 8 years of experience in Desktop Support. The position is based in the office with rotational shifts. The candidate will be responsible for ensuring seamless desktop support operations enhancing user satisfaction and contributing to the companys technological efficiency. This role does not require travel.

Responsibilities

• Oversee the daily operations of desktop support to ensure timely and effective resolution of technical issues.
• Provide expert guidance and support to team members to enhance their technical skills and problem-solving capabilities.
• Collaborate with IT teams to implement and maintain desktop support systems and processes.
• Ensure compliance with company policies and procedures in all desktop support activities.
• Monitor and analyze support requests to identify trends and areas for improvement.
• Develop and implement strategies to improve user satisfaction and support efficiency.
• Coordinate with vendors and service providers to ensure quality support services.
• Maintain accurate records of support requests and resolutions for future reference.
• Conduct regular training sessions for team members to keep them updated with the latest technologies and best practices.
• Evaluate and recommend new tools and technologies to enhance desktop support services.
• Ensure the security and integrity of desktop systems and data.
• Provide feedback to management on support operations and suggest improvements.
• Participate in the development of support policies and procedures.

Qualifications

• Possess a strong understanding of desktop support systems and processes.
• Demonstrate excellent problem-solving and analytical skills.
• Exhibit strong communication and interpersonal skills.
• Show proficiency in using desktop support tools and technologies.
• Have a keen eye for detail and a proactive approach to identifying and resolving issues.
• Display the ability to work effectively in a team-oriented environment.
• Be adaptable to rotational shifts and dynamic work environments.

Certifications Required

• CompTIA A+ Microsoft Certified: Modern Desktop Administrator Associate

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.