About the role
As a Field Support Analyst, you will ensure the operational efficiency of the company’s technological systems and equipment by providing first-line technical support to users. Your mission is to resolve issues, assist in maintaining IT infrastructure, and ensure a stable and functional technology environment that contributes to business continuity and productivity.

In this role, you will:
Provide on-site support to resolve technical issues.
Respond to calls and log occurrences in management systems.
Assist users in configuring and using software and equipment.
Install and update software and operating systems.
Monitor the performance of computers, networks, and peripherals.
Perform basic preventive and corrective maintenance.
Manage calls and documentation in accordance with SLAs.
Document procedures and solutions for the knowledge base.
Communicate clearly and efficiently with users and IT teams.
Suggest improvements to support processes and tools.
Collaborate with teams to resolve complex issues.
Pursue continuous learning and relevant certifications for professional growth.

Work model
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client office in São Paulo.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered:
University degree in Information Systems, IT Infrastructure Management, or a related field.
Experience in computer equipment maintenance.
Experience in network administration.
Experience as an IT support technician.
Experience in hardware and software maintenance and repair.
Experience with ITSM platforms (desirable).
ITIL and CCNA certifications (desirable).
Advanced English

These will help you stand out:
Basic knowledge of operating systems (Windows, Linux, macOS).
Experience in software installation, configuration, and maintenance.
Familiarity with computer networks and basic communication protocols.
Understanding of information security and data protection best practices.
Experience providing technical support both in-person and remotely.
Ability to document and manage help desk calls.
Strong diagnostic and problem-solving skills.
Experience with hardware and infrastructure maintenance.
Basic knowledge of network structure and cabling.
Strong communication skills and ability to interact with users of varying technical levels.
Quick learning ability and a continuous improvement mindset.
Teamwork and collaboration with other departments to resolve issues.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.