Job Summary

Join our team as an Infra. Technology Specialist where you will leverage your 7 to 9 years of experience to support and enhance our service desk applications. Working in a hybrid model you will ensure seamless day-to-day operations contributing to the efficiency and effectiveness of our IT infrastructure. Your expertise will play a crucial role in driving our companys success and positively impacting society.

Responsibilities

• Oversee the maintenance and support of service desk applications to ensure optimal performance and user satisfaction.
• Provide technical expertise and troubleshooting for application-related issues ensuring timely resolution and minimal disruption.
• Collaborate with cross-functional teams to implement enhancements and updates to service desk applications aligning with business needs.
• Monitor application performance and proactively identify areas for improvement implementing solutions to enhance efficiency.
• Ensure compliance with company policies and industry standards in all application support activities.
• Develop and maintain documentation for application support processes and procedures ensuring clarity and accessibility.
• Conduct regular training sessions for end-users to enhance their understanding and effective use of service desk applications.
• Coordinate with vendors and third-party service providers to ensure seamless integration and support of applications.
• Analyze user feedback and system data to identify trends and recommend improvements to enhance user experience.
• Participate in project planning and execution for application upgrades and new implementations ensuring alignment with strategic goals.
• Support the development and execution of disaster recovery plans for service desk applications ensuring business continuity.
• Provide insights and recommendations to management on emerging technologies and best practices in application support.
• Collaborate with security teams to ensure applications are secure and compliant with data protection regulations.

Qualifications

• Possess a strong background in service desk application support with a minimum of 7 years of relevant experience.
• Demonstrate proficiency in troubleshooting and resolving application-related issues efficiently.
• Exhibit excellent communication skills to effectively collaborate with cross-functional teams and end-users.
• Have a keen eye for detail and a proactive approach to identifying and addressing potential issues.
• Show a commitment to continuous learning and staying updated with the latest industry trends and technologies.

Certifications Required

ITIL Foundation Certification or equivalent in IT Service Management.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.