IT Field Services Engineer
Cognizant
IT Field Services Engineer
Job Description
About the role
In this role, you will:
- Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, video systems, and mobile devices.
- Provide Level 1 and Level 2 support for end-users, including VIP support with white-glove service.
- Ensure meeting rooms are fully operational for critical sessions, including video conferencing systems and connectivity checks.
- Install and configure operating systems, applications, and peripheral devices, and maintain network connectivity.
- Perform preventive maintenance, apply patches, updates, and security configurations as per company standards.
Work model
What you need to have to be considered
- Bachelor’s degree in IT, Computer Science, or equivalent experience.
- 4–6 years in IT support or field services role.
- Strong knowledge of Windows 11, Office 365, EDR/Antivirus solutions, iPhone/iPad, desktops, laptops, printers, and video conferencing systems.
- Familiarity with Citrix, Active Directory, Networking (Switching, Routing, DNS, DHCP, VPN), Firewall/Security.
- Experience with ticketing systems (ServiceNow) and remote support tools.
- Excellent communication and customer service skills; ability to work independently.
- Basic proficiency in French or Dutch.
These will help you stand out
- CompTIA A+, Network+, or equivalent certifications.
- ITIL Foundation certification (optional but desirable).
What we offer (Belgium-specific benefits)
- Health insurance and life cover.
- Car or mobility budget.
- Work-from-home allowance.
- 32 vacation days.
- Pension plan.
- Luncheon vouchers and EcoCheques.
- Travel insurance and coverage for travel & entertainment costs.
- Laptop and mobile phone with subscription.
Contact the Recruiter
Email: Lucia.Velasco@cognizant.com
Phone: +32 493 89 16 33
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
About the Role/Company
- Cognizant is a global community with more than 300,000 associates around the world
- We don’t just dream of a better way – we make it happen
- We take care of our people, clients, company, communities and climate by doing what’s right
- We foster an innovative environment where you can build the career path that’s right for you
Key Responsibilities
- Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, video systems, and mobile devices
- Provide Level 1 and Level 2 support for end-users, including VIP support with white-glove service
- Ensure meeting rooms are fully operational for critical sessions, including video conferencing systems and connectivity checks
- Install and configure operating systems, applications, and peripheral devices, and maintain network connectivity
- Perform preventive maintenance, apply patches, updates, and security configurations as per company standards
Required Qualifications
- Bachelor’s degree in IT, Computer Science, or equivalent experience
- –6 years in IT support or field services role
Preferred Qualifications
- CompTIA A+, Network+, or equivalent certifications
- ITIL Foundation certification
Skills Required
- Strong knowledge of Windows 11, Office 365, EDR/Antivirus solutions, iPhone/iPad, desktops, laptops, printers, and video conferencing systems
- Familiarity with Citrix, Active Directory, Networking (Switching, Routing, DNS, DHCP, VPN), Firewall/Security
- Experience with ticketing systems (ServiceNow) and remote support tools
- Excellent communication and customer service skills
- Ability to work independently
- Basic proficiency in French or Dutch
Benefits & Perks
- Health insurance and life cover
- Car or mobility budget
- Work-from-home allowance
- 2 vacation days
- Pension plan
- Luncheon vouchers and EcoCheques
- Travel insurance and coverage for travel & entertainment costs
- Laptop and mobile phone with subscription
Additional Requirements
- Onsite position requiring presence at client or Cognizant offices in Belgium
Locations
- India
Salary
800,000 - 1,500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong knowledge of Windows 11, Office 365, EDR/Antivirus solutions, iPhone/iPad, desktops, laptops, printers, and video conferencing systemsintermediate
- Familiarity with Citrix, Active Directory, Networking (Switching, Routing, DNS, DHCP, VPN), Firewall/Securityintermediate
- Experience with ticketing systems (ServiceNow) and remote support toolsintermediate
- Excellent communication and customer service skillsintermediate
- Ability to work independentlyintermediate
- Basic proficiency in French or Dutchintermediate
Required Qualifications
- Bachelor’s degree in IT, Computer Science, or equivalent experience (experience)
- –6 years in IT support or field services role (experience)
Preferred Qualifications
- CompTIA A+, Network+, or equivalent certifications (experience)
- ITIL Foundation certification (experience)
Responsibilities
- Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, video systems, and mobile devices
- Provide Level 1 and Level 2 support for end-users, including VIP support with white-glove service
- Ensure meeting rooms are fully operational for critical sessions, including video conferencing systems and connectivity checks
- Install and configure operating systems, applications, and peripheral devices, and maintain network connectivity
- Perform preventive maintenance, apply patches, updates, and security configurations as per company standards
Benefits
- general: Health insurance and life cover
- general: Car or mobility budget
- general: Work-from-home allowance
- general: 2 vacation days
- general: Pension plan
- general: Luncheon vouchers and EcoCheques
- general: Travel insurance and coverage for travel & entertainment costs
- general: Laptop and mobile phone with subscription
Tags & Categories
Answer 10 quick questions to check your fit for IT Field Services Engineer @ Cognizant.
Related Books and Jobs
IT Field Services Engineer
Cognizant
IT Field Services Engineer
Job Description
About the role
In this role, you will:
- Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, video systems, and mobile devices.
- Provide Level 1 and Level 2 support for end-users, including VIP support with white-glove service.
- Ensure meeting rooms are fully operational for critical sessions, including video conferencing systems and connectivity checks.
- Install and configure operating systems, applications, and peripheral devices, and maintain network connectivity.
- Perform preventive maintenance, apply patches, updates, and security configurations as per company standards.
Work model
What you need to have to be considered
- Bachelor’s degree in IT, Computer Science, or equivalent experience.
- 4–6 years in IT support or field services role.
- Strong knowledge of Windows 11, Office 365, EDR/Antivirus solutions, iPhone/iPad, desktops, laptops, printers, and video conferencing systems.
- Familiarity with Citrix, Active Directory, Networking (Switching, Routing, DNS, DHCP, VPN), Firewall/Security.
- Experience with ticketing systems (ServiceNow) and remote support tools.
- Excellent communication and customer service skills; ability to work independently.
- Basic proficiency in French or Dutch.
These will help you stand out
- CompTIA A+, Network+, or equivalent certifications.
- ITIL Foundation certification (optional but desirable).
What we offer (Belgium-specific benefits)
- Health insurance and life cover.
- Car or mobility budget.
- Work-from-home allowance.
- 32 vacation days.
- Pension plan.
- Luncheon vouchers and EcoCheques.
- Travel insurance and coverage for travel & entertainment costs.
- Laptop and mobile phone with subscription.
Contact the Recruiter
Email: Lucia.Velasco@cognizant.com
Phone: +32 493 89 16 33
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
About the Role/Company
- Cognizant is a global community with more than 300,000 associates around the world
- We don’t just dream of a better way – we make it happen
- We take care of our people, clients, company, communities and climate by doing what’s right
- We foster an innovative environment where you can build the career path that’s right for you
Key Responsibilities
- Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, video systems, and mobile devices
- Provide Level 1 and Level 2 support for end-users, including VIP support with white-glove service
- Ensure meeting rooms are fully operational for critical sessions, including video conferencing systems and connectivity checks
- Install and configure operating systems, applications, and peripheral devices, and maintain network connectivity
- Perform preventive maintenance, apply patches, updates, and security configurations as per company standards
Required Qualifications
- Bachelor’s degree in IT, Computer Science, or equivalent experience
- –6 years in IT support or field services role
Preferred Qualifications
- CompTIA A+, Network+, or equivalent certifications
- ITIL Foundation certification
Skills Required
- Strong knowledge of Windows 11, Office 365, EDR/Antivirus solutions, iPhone/iPad, desktops, laptops, printers, and video conferencing systems
- Familiarity with Citrix, Active Directory, Networking (Switching, Routing, DNS, DHCP, VPN), Firewall/Security
- Experience with ticketing systems (ServiceNow) and remote support tools
- Excellent communication and customer service skills
- Ability to work independently
- Basic proficiency in French or Dutch
Benefits & Perks
- Health insurance and life cover
- Car or mobility budget
- Work-from-home allowance
- 2 vacation days
- Pension plan
- Luncheon vouchers and EcoCheques
- Travel insurance and coverage for travel & entertainment costs
- Laptop and mobile phone with subscription
Additional Requirements
- Onsite position requiring presence at client or Cognizant offices in Belgium
Locations
- India
Salary
800,000 - 1,500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong knowledge of Windows 11, Office 365, EDR/Antivirus solutions, iPhone/iPad, desktops, laptops, printers, and video conferencing systemsintermediate
- Familiarity with Citrix, Active Directory, Networking (Switching, Routing, DNS, DHCP, VPN), Firewall/Securityintermediate
- Experience with ticketing systems (ServiceNow) and remote support toolsintermediate
- Excellent communication and customer service skillsintermediate
- Ability to work independentlyintermediate
- Basic proficiency in French or Dutchintermediate
Required Qualifications
- Bachelor’s degree in IT, Computer Science, or equivalent experience (experience)
- –6 years in IT support or field services role (experience)
Preferred Qualifications
- CompTIA A+, Network+, or equivalent certifications (experience)
- ITIL Foundation certification (experience)
Responsibilities
- Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, video systems, and mobile devices
- Provide Level 1 and Level 2 support for end-users, including VIP support with white-glove service
- Ensure meeting rooms are fully operational for critical sessions, including video conferencing systems and connectivity checks
- Install and configure operating systems, applications, and peripheral devices, and maintain network connectivity
- Perform preventive maintenance, apply patches, updates, and security configurations as per company standards
Benefits
- general: Health insurance and life cover
- general: Car or mobility budget
- general: Work-from-home allowance
- general: 2 vacation days
- general: Pension plan
- general: Luncheon vouchers and EcoCheques
- general: Travel insurance and coverage for travel & entertainment costs
- general: Laptop and mobile phone with subscription
Tags & Categories
Answer 10 quick questions to check your fit for IT Field Services Engineer @ Cognizant.
Related Books and Jobs