Work model: Onsite – Valencia

What makes Cognizant a unique place to work?

Cognizant stands out as a truly unique place to work, thanks to its dynamic combination of rapid growth and a global, innovative-driven environment. This creates exceptional opportunities for individuals like you—professionals with an entrepreneurial mindset who aspire to make a meaningful impact.

At Cognizant, you will collaborate with talented colleagues from around the world to design and deliver cutting-edge solutions for leading global companies. Together, we help organizations become more agile, innovative, and successful. This is your chance to be part of that transformation and contribute to a remarkable success story.

We are currently seeking an IT Support Specialist to join our team. In this role, you will provide first-line technical assistance and outstanding customer service to employees across the organization. Your responsibilities will include resolving common hardware, software, and access-related issues, managing user requests, and escalating complex incidents to system administrators or specialized application teams when necessary.

Can you see yourself in this position? Check the requirements and apply!

Key Responsibilities:

· Serve as the primary point of contact for IT-related inquiries and incidents.

· Diagnosing and resolving user issues related to login, access, connectivity, and device performance.

· Manage password resets, user provisioning, and access requests in accordance with established

policies.

· Accurately document issues, resolutions, and escalation steps within the ticketing system (e.g.,

Jira Service Desk).

· Track and manage support tickets to ensure timely resolution and high user satisfaction.

· Escalate complex issues to appropriate system owners, administrators, or developers with

complete diagnostic details.

· Provide user guidance, walkthroughs, and training on common applications and tools.

· Support hardware and software troubleshooting for operating systems, SaaS platforms,

networking, VoIP, and office infrastructure.

· Create and maintain knowledge base articles and internal documentation to promote self-service and knowledge sharing.

· Collaborate with IT team members to continuously improve processes, reduce incident volume,

and enhance user experience.

You are a person with:

· Hands-on experience supporting macOS and Windows operating systems.

· Proficiency with remote support tools and endpoint management platforms (e.g., MDM solutions).

· Familiarity with Salesforce, NetSuite, and other SaaS business applications.

· Experience managing G Suite (Google Workspace), Okta, Slack, and Jira Software

environments.

· Strong communication, documentation, and customer service skills.

· Ability to support both onsite and remote employees across multiple time zones.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.