IWA Lead Scheduler

Location : Chicago IL ( Hybrid allowed - 3 days per week office visit.)

Job Description

•Ability to schedule and develop new jobs using IWA scheduler tool

•Automate and provide a permanent fix through scheduling to avoid any manual work around.

•Ability to understand the Client/Application’s perspective as well as explain the developer’s view if any.

•Implement the requirements changes raised by the application teams or the client in a productive manner.

•Expected to work along with various application Owners and their teams.

•Need to schedule the jobs in IWA development region and keep a track of its implementation.

•To be a part of any planned migration or maintenance activities if need arises.

•Co-ordinate with testing teams to debug the defects in Development instances.

•Expected to provide additional support to any new project activities included as a part of our road map in near future.

•Expected to work with IBM support persons in case of any blockage or bug found in the latest IWA version.

•Co-ordinate with the client/application teams to complete all the project related activities in order to meet the deadline.

•Ability to handle the incidents raised with regard to IWA and provide a resolution within the breach period.

•Assist Monitoring team with their queries and in certain complex situations.

•Be vigilant to respond to the mails and calls from the members of same or related projects.

•Interact with operations, functional, technical and various technology teams on a regular basis

•Frequent tracking, review and reporting on ticket progress and adherence to CPIs and KPIs

•Work with various Technology teams to gather and review minor enhancement estimates

•Provide traceable milestones ETAs to customers on tickets (build project plan when needed)

•Reduce or minimize backlog of tickets (incidents, requests, tasks )

•Review RCAs to ensure the outcome is meaningful, measurable and trackable for customers

•Ensure RCA is completed on time and follow through on ETAs for implementation of action items to ensure permanent resolution is completed on time

•Monitor progress on tickets and responsible for on time delivery to customer

•Ensure security risks and SOX compliance adherence is maintained for applications in scope

•Ability to guide the development team associates in case of any IWS technical issues/blockages in the POC’s.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Skill matrix :

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.