Lead Business Analyst – Mortgage

United States

Remote

About Cognizant Consulting

Cognizant Consulting is more than Cognizant’s consulting practice—we’re a global community of 5,000+ experts dedicated to helping clients reimagine their business. Blending our deep industry and technology advisory capability, we create innovative business solutions for Fortune 500 clients. And now, we’re looking for our next colleague who’ll join us in shaping the future of business. Could it be you?

About the role

As a Lead Business Analyst – Mortgage, you will lead a team of consultants and make an impact by assessing and improving processes across the mortgage value chain (servicing, originations, and capital markets) to drive transformation initiatives. You will be a valued member of the consulting team and work collaboratively with Process and Application/Product owners to deliver process optimization and compliance-driven solutions.

In this role, you will:

• Conduct current-state assessments of mortgage servicing workflows (including L1/L2 processes) and perform value stream analysis.

• Gather, analyze, and document business and system requirements from stakeholders.

• Create process flows, wireframes, and future-state diagrams using tools like Visio or Lucidchart.

• Identify opportunities for process optimization and automation.

• Support Agile ceremonies such as sprint planning, daily stand-ups, and retrospectives while ensuring compliance with regulatory and investor requirements (e.g., FNMA, FHLMC, FHA).

Work model

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you must have to be considered

• 5+ years of experience as a Business Analyst in US mortgage servicing, originations, and capital markets (Secondary marketing).

• Proven experience in process mapping and workflow documentation.

• Strong understanding of mortgage lifecycle, including servicing, originations, capital markets, and default management.

• Hands-on experience with Agile methodologies and tools like JIRA and Confluence.

• Proficiency in process modeling tools (Visio, Lucidchart) and documentation standards.

• Familiarity with regulatory compliance (RESPA, TILA, FHA/VA guidelines).

• Excellent communication and stakeholder management skills.

These will help you succeed

• Exposure to mortgage platform transformations.

• Certifications such as CBAP, SAFe POPM, or similar.

We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.