As a Nice CXOne Developer, you will make an impact by enhancing and optimizing Interactive Voice Response (IVR) systems to deliver seamless customer service experiences. You will be a valued member of the development team and work collaboratively with cross-functional teams, including product and business stakeholders.

Please note, this role is not able to offer visa transfer or sponsorship now or in the future

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Work Model:

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3 to 4 days a week in a client or Cognizant office in Dearborn - MI. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

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In this role, you will:

· Develop and enhance IVR systems using NICE CXone Studio.

· Design, implement, and test Studio Scripting logic and workflows.

· Integrate REST APIs with the IVR system for data exchanges and third-party integrations.

· Troubleshoot and resolve issues related to IVR systems and integrations.

· Optimize IVR performance and user experience through continuous monitoring and improvement.

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What you need to have to be considered:

· NICE CXone Scripting skills, NICE CCaaS experience.

· 6+ years' experience with NICE CXone suite of products including hands-on experience implementing NICE CXone tools, reports, dashboards, training, and call/chat workflows.

· 6+ years of experience with CXone Studio scripting and advanced contact routing.

· Strong knowledge of contact center KPIs, workforce optimization, AI/IVR integrations, and quality management tools.

· Solid understanding of REST APIs and experience integrating with Web Services.

· Strong knowledge of CCaaS architecture and network infrastructure.

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Work Authorization:

Cognizant will consider applicants for this position who are legally authorized to work in the United States without the need of employer sponsorship.

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Salary and Other Compensation:

The annual salary for this position is between $112,000 – $130,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits:

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

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The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.