Job Summary

Join our dynamic team as a Customer Service Professional where you will be the first point of contact for our valued customers. With a focus on delivering exceptional service you will handle inquiries and resolve issues efficiently. This role offers the flexibility of working from home with rotational shifts ensuring a balanced work-life experience.

Require 0-1 year of experience (Location Kolkata)

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues promptly.
• Utilize effective communication skills to engage with customers and ensure their satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer experience.
• Adapt to rotational shifts to meet the needs of our global customer base.
• Stay informed about company products and services to provide accurate information to customers.
• Use problem-solving skills to identify and resolve customer concerns efficiently.
• Follow established protocols and procedures to ensure consistency in service delivery.
• Engage in continuous learning to enhance product knowledge and service skills.
• Contribute to team goals by meeting individual performance targets.
• Utilize digital tools and platforms to manage customer interactions effectively.
• Demonstrate empathy and patience in all customer interactions.
• Ensure compliance with company policies and industry regulations.

Qualifications

• Possess strong communication skills in English both written and spoken.
• Have a foundational understanding of customer service principles and practices.
• Show a willingness to learn and adapt to new technologies and processes.
• Exhibit strong problem-solving abilities and attention to detail.
• Display a customer-centric attitude with a focus on delivering positive outcomes.

Certifications Required

Customer Service Certification English Language Proficiency Certification

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.