Job Summary

Join our team as a Customer Service Professional where you will be the first point of contact for our valued customers. In this role you will provide exceptional support and ensure customer satisfaction through effective communication and problem-solving. This work-from-home position offers rotational shifts allowing flexibility and a dynamic work environment. Your contribution will enhance customer experiences and drive our companys success.

Responsibilities

• Provide timely and accurate information to customers regarding products and services ensuring a positive customer experience.
• Address customer inquiries and resolve issues efficiently maintaining high levels of customer satisfaction.
• Utilize effective communication skills to interact with customers via phone email and chat.
• Document customer interactions and transactions recording details of inquiries complaints and actions taken.
• Collaborate with team members to improve customer service processes and enhance overall service quality.
• Stay updated on product knowledge and company policies to provide accurate information to customers.
• Monitor customer feedback and provide insights to management for service improvement.
• Adapt to rotational shifts demonstrating flexibility and commitment to meeting customer needs.
• Utilize problem-solving skills to address customer concerns and escalate issues when necessary.
• Maintain a professional and courteous demeanor in all customer interactions.
• Contribute to team goals by achieving individual performance targets.
• Participate in training sessions to enhance skills and knowledge in customer service.
• Support the companys mission by delivering exceptional service that positively impacts customer loyalty.

Qualifications

• Possess strong communication skills in English both written and spoken.
• Demonstrate proficiency in customer service practices and principles.
• Exhibit the ability to work independently in a remote environment.
• Show willingness to work in rotational shifts to meet business needs.
• Display problem-solving abilities and attention to detail.
• Have a customer-centric mindset with a focus on delivering quality service.
• Experience in customer service is preferred but not mandatory.

Certifications Required

Customer Service Excellence Certification or equivalent.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.