Job Summary

Join our dynamic team as a Customer Service Professional where you will play a crucial role in ensuring customer satisfaction by efficiently managing order entries and addressing customer inquiries. This hybrid role offers a unique opportunity to work in a rotational shift environment providing flexibility and exposure to diverse customer interactions. Your contributions will directly impact our companys reputation and customer loyalty.

Responsibilities

• Respond to customer inquiries promptly and professionally to ensure high levels of customer satisfaction.
• Manage order entries accurately to facilitate smooth processing and delivery.
• Collaborate with internal teams to resolve customer issues efficiently.
• Utilize customer feedback to improve service processes and enhance customer experience.
• Maintain detailed records of customer interactions and transactions for future reference.
• Provide timely updates to customers regarding order status and any changes.
• Assist in developing customer service policies and procedures to improve service quality.
• Monitor customer service metrics to identify areas for improvement.
• Participate in training sessions to stay updated on product knowledge and customer service techniques.
• Support team members in handling complex customer issues to ensure resolution.
• Engage in continuous learning to enhance customer service skills and knowledge.
• Adapt to rotational shifts to meet customer needs across different time zones.
• Contribute to a positive team environment by sharing insights and best practices.

Qualifications

• Possess strong communication skills to effectively interact with customers.
• Demonstrate proficiency in order entry systems and customer service software.
• Exhibit problem-solving abilities to address customer concerns efficiently.
• Show adaptability to work in a hybrid model and rotational shifts.
• Display attention to detail in managing customer records and transactions.

Certifications Required

Certified Customer Service Professional (CCSP)

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.