Quality Analyst & Knowledge Manager – German Speaker

• Conduct daily quality audits and provide timely coaching to analysts.
• Implement corrective and preventive actions to ensure compliance with quality standards.
• Prepare consolidated weekly and monthly reports for leadership.
• Monitor interactions and ensure adherence to SLA/KPI metrics.
• Develop, customize, and maintain knowledge management processes.
• Create, update, and retire knowledge base articles to ensure accuracy and compliance.
• Monitor contributions in the knowledge platform and report usage metrics to leadership.
• Provide training and coaching to team members, including refresher and new joiner sessions.
• Liaise with resolver units and stakeholders to maintain up-to-date knowledge content.

• Strong understanding of SLA/KPI frameworks.
• Familiarity with continuous improvement methodologies.
• Excellent communication and stakeholder management skills.
• Ability to work in a global, fast-changing environment.
• Comfortable with knowledge systems and reporting tools.
• Language skills: C1 or above in German, and intermediate English.

• Experience in quality management and audits.
• Knowledge of ISO standards and operational maturity frameworks.
• Strong coaching and training capabilities.
• Experience in IT service desk or knowledge management roles.

• Multilingual environment
• Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
• Easy to access location and modern office building
• Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
• Reimbursable language courses
• Inclusive and enjoyable team-building and company events with fun activities for everyone
• High value awards and recognitions, annual bonus for top performers, and annual salary review

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.