Remote L2 tech support specialist.
Cognizant
Remote L2 tech support specialist.
Job Description
SPE-CHD & Troubleshooting
Job Summary :
Join our dynamic team as a Specialist in Customer Handling and Troubleshooting where you will leverage your expertise in POS Basics and Customer Service to enhance user experience. With a focus on technical knowledge you will address and resolve customer issues efficiently. This role offers a work-from-home model with rotational shifts providing flexibility and work-life balance.
Experience : 1 - 5 years
Required Skills : Technical Skills: POS Basics Customer Service Technical Knowledge Domain Skills:
5. Nice to have skills : Domain Skills: EOD processing POS Software & Hardware
6. Technology : Custom Service
7. Shift : Rotational
8. Responsibilities : - Address customer inquiries and issues related to POS systems ensuring timely and effective resolution.
- Utilize technical knowledge to troubleshoot and resolve hardware and software problems.
- Provide exceptional customer service enhancing user satisfaction and loyalty.
- Collaborate with team members to share insights and improve service delivery.
- Document and track customer interactions and resolutions for continuous improvement.
- Analyze customer feedback to identify trends and suggest improvements.
- Ensure compliance with company policies and procedures in all customer interactions.
- Maintain up-to-date knowledge of POS systems and industry trends. - Assist in the development of training materials for customer service representatives.
- Support end-of-day processing tasks to ensure seamless operations.
- Communicate effectively with customers in both Spanish and English.
- Adapt to rotational shifts to meet the needs of our global customer base.
- Contribute to the companys mission by enhancing customer satisfaction and operational efficiency.
-Qualifications -
Possess strong technical skills in POS Basics and Customer Service. -
Demonstrate proficiency in troubleshooting technical issues. -
Exhibit excellent communication skills in Spanish and English. -
Have experience in EOD processing and POS Software & Hardware. -
Show ability to work independently in a remote setting. - Display strong problem-solving skills and attention to detail.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
About the Role/Company
- Cognizant is a global community with more than 300,000 associates around the world
- We don’t just dream of a better way – we make it happen
- We take care of our people, clients, company, communities and climate by doing what’s right
- We foster an innovative environment where you can build the career path that’s right for you
- Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era
- Headquartered in the U.S., Cognizant is a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025
- Cognizant is consistently listed among the most admired companies in the world
- Cognizant is an equal opportunity employer
- Applicants may be required to attend interviews in person or by video conference
- Candidates may be required to present their current state or government issued ID during each interview
Key Responsibilities
- Address customer inquiries and issues related to POS systems ensuring timely and effective resolution
- Utilize technical knowledge to troubleshoot and resolve hardware and software problems
- Provide exceptional customer service enhancing user satisfaction and loyalty
- Collaborate with team members to share insights and improve service delivery
- Document and track customer interactions and resolutions for continuous improvement
- Analyze customer feedback to identify trends and suggest improvements
- Ensure compliance with company policies and procedures in all customer interactions
- Maintain up-to-date knowledge of POS systems and industry trends
- Assist in the development of training materials for customer service representatives
- Support end-of-day processing tasks to ensure seamless operations
- Communicate effectively with customers in both Spanish and English
- Adapt to rotational shifts to meet the needs of our global customer base
- Contribute to the company's mission by enhancing customer satisfaction and operational efficiency
Required Qualifications
- Strong technical skills in POS Basics and Customer Service
- Proficiency in troubleshooting technical issues
- Excellent communication skills in Spanish and English
- Experience in EOD processing and POS Software & Hardware
- Ability to work independently in a remote setting
- Strong problem-solving skills and attention to detail
Preferred Qualifications
- Experience in EOD processing
- Knowledge of POS Software & Hardware
Skills Required
- POS Basics
- Customer Service
- Technical Knowledge
- Troubleshooting
- Communication in Spanish and English
- Problem-solving
- Attention to detail
Benefits & Perks
- Work-from-home model
- Flexibility and work-life balance
Additional Requirements
- - 5 years of experience
- Rotational shifts
- Ability to work independently in a remote setting
Locations
- India
Salary
800,000 - 1,500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- POS Basicsintermediate
- Customer Serviceintermediate
- Technical Knowledgeintermediate
- Troubleshootingintermediate
- Communication in Spanish and Englishintermediate
- Problem-solvingintermediate
- Attention to detailintermediate
Required Qualifications
- Strong technical skills in POS Basics and Customer Service (experience)
- Proficiency in troubleshooting technical issues (experience)
- Excellent communication skills in Spanish and English (experience)
- Experience in EOD processing and POS Software & Hardware (experience)
- Ability to work independently in a remote setting (experience)
- Strong problem-solving skills and attention to detail (experience)
Preferred Qualifications
- Experience in EOD processing (experience)
- Knowledge of POS Software & Hardware (experience)
Responsibilities
- Address customer inquiries and issues related to POS systems ensuring timely and effective resolution
- Utilize technical knowledge to troubleshoot and resolve hardware and software problems
- Provide exceptional customer service enhancing user satisfaction and loyalty
- Collaborate with team members to share insights and improve service delivery
- Document and track customer interactions and resolutions for continuous improvement
- Analyze customer feedback to identify trends and suggest improvements
- Ensure compliance with company policies and procedures in all customer interactions
- Maintain up-to-date knowledge of POS systems and industry trends
- Assist in the development of training materials for customer service representatives
- Support end-of-day processing tasks to ensure seamless operations
- Communicate effectively with customers in both Spanish and English
- Adapt to rotational shifts to meet the needs of our global customer base
- Contribute to the company's mission by enhancing customer satisfaction and operational efficiency
Benefits
- general: Work-from-home model
- general: Flexibility and work-life balance
Tags & Categories
Answer 10 quick questions to check your fit for Remote L2 tech support specialist. @ Cognizant.
Related Books and Jobs
Remote L2 tech support specialist.
Cognizant
Remote L2 tech support specialist.
Job Description
SPE-CHD & Troubleshooting
Job Summary :
Join our dynamic team as a Specialist in Customer Handling and Troubleshooting where you will leverage your expertise in POS Basics and Customer Service to enhance user experience. With a focus on technical knowledge you will address and resolve customer issues efficiently. This role offers a work-from-home model with rotational shifts providing flexibility and work-life balance.
Experience : 1 - 5 years
Required Skills : Technical Skills: POS Basics Customer Service Technical Knowledge Domain Skills:
5. Nice to have skills : Domain Skills: EOD processing POS Software & Hardware
6. Technology : Custom Service
7. Shift : Rotational
8. Responsibilities : - Address customer inquiries and issues related to POS systems ensuring timely and effective resolution.
- Utilize technical knowledge to troubleshoot and resolve hardware and software problems.
- Provide exceptional customer service enhancing user satisfaction and loyalty.
- Collaborate with team members to share insights and improve service delivery.
- Document and track customer interactions and resolutions for continuous improvement.
- Analyze customer feedback to identify trends and suggest improvements.
- Ensure compliance with company policies and procedures in all customer interactions.
- Maintain up-to-date knowledge of POS systems and industry trends. - Assist in the development of training materials for customer service representatives.
- Support end-of-day processing tasks to ensure seamless operations.
- Communicate effectively with customers in both Spanish and English.
- Adapt to rotational shifts to meet the needs of our global customer base.
- Contribute to the companys mission by enhancing customer satisfaction and operational efficiency.
-Qualifications -
Possess strong technical skills in POS Basics and Customer Service. -
Demonstrate proficiency in troubleshooting technical issues. -
Exhibit excellent communication skills in Spanish and English. -
Have experience in EOD processing and POS Software & Hardware. -
Show ability to work independently in a remote setting. - Display strong problem-solving skills and attention to detail.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
About the Role/Company
- Cognizant is a global community with more than 300,000 associates around the world
- We don’t just dream of a better way – we make it happen
- We take care of our people, clients, company, communities and climate by doing what’s right
- We foster an innovative environment where you can build the career path that’s right for you
- Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era
- Headquartered in the U.S., Cognizant is a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025
- Cognizant is consistently listed among the most admired companies in the world
- Cognizant is an equal opportunity employer
- Applicants may be required to attend interviews in person or by video conference
- Candidates may be required to present their current state or government issued ID during each interview
Key Responsibilities
- Address customer inquiries and issues related to POS systems ensuring timely and effective resolution
- Utilize technical knowledge to troubleshoot and resolve hardware and software problems
- Provide exceptional customer service enhancing user satisfaction and loyalty
- Collaborate with team members to share insights and improve service delivery
- Document and track customer interactions and resolutions for continuous improvement
- Analyze customer feedback to identify trends and suggest improvements
- Ensure compliance with company policies and procedures in all customer interactions
- Maintain up-to-date knowledge of POS systems and industry trends
- Assist in the development of training materials for customer service representatives
- Support end-of-day processing tasks to ensure seamless operations
- Communicate effectively with customers in both Spanish and English
- Adapt to rotational shifts to meet the needs of our global customer base
- Contribute to the company's mission by enhancing customer satisfaction and operational efficiency
Required Qualifications
- Strong technical skills in POS Basics and Customer Service
- Proficiency in troubleshooting technical issues
- Excellent communication skills in Spanish and English
- Experience in EOD processing and POS Software & Hardware
- Ability to work independently in a remote setting
- Strong problem-solving skills and attention to detail
Preferred Qualifications
- Experience in EOD processing
- Knowledge of POS Software & Hardware
Skills Required
- POS Basics
- Customer Service
- Technical Knowledge
- Troubleshooting
- Communication in Spanish and English
- Problem-solving
- Attention to detail
Benefits & Perks
- Work-from-home model
- Flexibility and work-life balance
Additional Requirements
- - 5 years of experience
- Rotational shifts
- Ability to work independently in a remote setting
Locations
- India
Salary
800,000 - 1,500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- POS Basicsintermediate
- Customer Serviceintermediate
- Technical Knowledgeintermediate
- Troubleshootingintermediate
- Communication in Spanish and Englishintermediate
- Problem-solvingintermediate
- Attention to detailintermediate
Required Qualifications
- Strong technical skills in POS Basics and Customer Service (experience)
- Proficiency in troubleshooting technical issues (experience)
- Excellent communication skills in Spanish and English (experience)
- Experience in EOD processing and POS Software & Hardware (experience)
- Ability to work independently in a remote setting (experience)
- Strong problem-solving skills and attention to detail (experience)
Preferred Qualifications
- Experience in EOD processing (experience)
- Knowledge of POS Software & Hardware (experience)
Responsibilities
- Address customer inquiries and issues related to POS systems ensuring timely and effective resolution
- Utilize technical knowledge to troubleshoot and resolve hardware and software problems
- Provide exceptional customer service enhancing user satisfaction and loyalty
- Collaborate with team members to share insights and improve service delivery
- Document and track customer interactions and resolutions for continuous improvement
- Analyze customer feedback to identify trends and suggest improvements
- Ensure compliance with company policies and procedures in all customer interactions
- Maintain up-to-date knowledge of POS systems and industry trends
- Assist in the development of training materials for customer service representatives
- Support end-of-day processing tasks to ensure seamless operations
- Communicate effectively with customers in both Spanish and English
- Adapt to rotational shifts to meet the needs of our global customer base
- Contribute to the company's mission by enhancing customer satisfaction and operational efficiency
Benefits
- general: Work-from-home model
- general: Flexibility and work-life balance
Tags & Categories
Answer 10 quick questions to check your fit for Remote L2 tech support specialist. @ Cognizant.
Related Books and Jobs