Job Summary

Join our team as a Customer Service Specialist in the Healthcare Call Center domain where you will leverage your expertise to enhance customer satisfaction. With a work-from-home model and night shifts you will be responsible for addressing customer inquiries and resolving issues efficiently. Your role will be pivotal in ensuring a seamless customer experience contributing to the companys mission of delivering exceptional healthcare services.

Responsibilities

• Address customer inquiries promptly and accurately to ensure a high level of customer satisfaction.
• Resolve customer issues by applying your knowledge of healthcare call center operations.
• Utilize your technical skills in customer service to provide effective solutions and support.
• Maintain detailed records of customer interactions and transactions for future reference.
• Collaborate with team members to improve service delivery and customer experience.
• Adapt to evolving customer needs and provide personalized assistance.
• Implement feedback from customers to enhance service quality and efficiency.
• Monitor and evaluate customer service performance to identify areas for improvement.
• Provide insights and recommendations to management based on customer feedback and trends.
• Ensure compliance with company policies and healthcare regulations in all interactions.
• Utilize technology and tools to streamline customer service processes and enhance productivity.
• Participate in training sessions to stay updated on industry trends and best practices.
• Contribute to a positive work environment by supporting colleagues and fostering teamwork.

Qualifications

• Possess a minimum of 2 years of experience in customer service within a healthcare call center.
• Demonstrate strong communication skills to effectively interact with customers and team members.
• Exhibit problem-solving abilities to address and resolve customer issues efficiently.
• Show proficiency in using customer service software and tools for managing inquiries.
• Have a keen understanding of healthcare industry regulations and compliance requirements.
• Display adaptability to work night shifts and manage work-from-home responsibilities.
• Bring a customer-centric approach to ensure a positive experience for all clients.

Certifications Required

Certified Customer Service Professional (CCSP) or equivalent certification in customer service.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.