Job Summary

Join our team as a Specialist in General Operations where you will leverage your expertise in customer service and voice interactions to enhance client satisfaction. With a focus on agency renewals and property & casualty insurance you will play a crucial role in streamlining operations. This hybrid role offers rotational shifts providing flexibility and a dynamic work environment.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues efficiently ensuring a positive client experience.
• Utilize customer voice skills to gather feedback and improve service delivery contributing to enhanced customer satisfaction.
• Manage agency renewals by coordinating with clients and ensuring timely processing of renewals thereby maintaining client relationships.
• Oversee quotes and changes by accurately updating client information and ensuring compliance with company policies.
• Support auto agency management by assisting in the organization and execution of agency operations leading to improved efficiency.
• Collaborate with team members to identify process improvements and implement solutions that enhance operational effectiveness.
• Analyze customer data to identify trends and opportunities for service enhancement driving continuous improvement.
• Ensure compliance with industry regulations and company standards safeguarding the companys reputation and integrity.
• Participate in rotational shifts adapting to various schedules to meet business needs and ensure coverage.
• Engage in training and development opportunities to stay updated with industry trends and enhance professional skills.
• Contribute to team meetings and discussions sharing insights and ideas to foster a collaborative work environment.
• Utilize domain knowledge in property and casualty insurance to provide informed support and guidance to clients.
• Maintain accurate records and documentation ensuring data integrity and facilitating smooth operations.

Qualifications

• Demonstrate proficiency in customer service and voice interactions essential for effective communication and client satisfaction.
• Possess knowledge of agency renewals and property & casualty insurance beneficial for understanding client needs and industry standards.
• Exhibit strong organizational skills crucial for managing multiple tasks and ensuring timely completion of responsibilities.
• Show adaptability to rotational shifts important for meeting the dynamic demands of the role.
• Display attention to detail necessary for maintaining accurate records and ensuring compliance with regulations.

Certifications Required

Certified Customer Service Professional (CCSP)

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.