Sr.Functional Analyst (ISG)
Cognizant
Sr.Functional Analyst (ISG)
Job Description
1. Job Title : Sr.Functional Analyst (ISG) 2. Job Summary : We are seeking a Sr. Functional Analyst with 10 to 12 years of experience to join our team. The ideal candidate will have expertise in Omnichannel Salesforce Order Management System. This role involves working in a hybrid model during the day shift. The candidate will play a crucial role in enhancing our multi-channel order management services ensuring seamless customer experiences. 3. Experience : 10 - 12 years 4. Required Skills : Technical Skills: Omnichannel - Customer Service Salesforce Order Mgmt System Salesforce OMS Domain Skills: 5. Nice to have skills : Domain Skills:Multi-Channel Order mgmt Serv 6. Technology : Custom Service 7. Shift : Day 8. Responsibilities : - Analyze and interpret business requirements to design effective solutions using Salesforce OMS and Omnichannel. - Collaborate with cross-functional teams to ensure seamless integration of Salesforce OMS with existing systems. - Develop and implement strategies to optimize multi-channel order management processes. - Provide expert guidance on best practices for Salesforce OMS and Omnichannel Customer Service. - Conduct regular system audits to ensure data integrity and system performance. - Lead workshops and training sessions to enhance team knowledge and skills in Salesforce OMS. - Monitor system performance and troubleshoot issues to ensure minimal downtime. - Create detailed documentation of system configurations and customizations. - Work closely with stakeholders to gather feedback and implement improvements. - Ensure compliance with industry standards and company policies in all system implementations. - Support the development of user-friendly interfaces to enhance customer experience. - Evaluate new technologies and tools to enhance system capabilities. - Drive continuous improvement initiatives to enhance system efficiency and effectiveness. -Qualifications - Possess a strong understanding of Salesforce Order Management System and Omnichannel. - Demonstrate experience in multi-channel order management services. - Exhibit excellent analytical and problem-solving skills. - Show proficiency in system integration and data management. - Have a proven track record of successful project delivery in a hybrid work model. - Display strong communication and collaboration skills. - Be adept at conducting training sessions and workshops. 9. Job Location : Primary Location :INKABLRA03(ITIND Manyata (MBP) Bld F3 SEZ) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : Sr.Functional Analyst (ISG) [60SG00] 11. Demand Requires Travel? : No 12. Certifications Required : Salesforce Certified Administrator Salesforce Certified Advanced Administrator
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
About the Role/Company
- Cognizant is a global community with more than 300,000 associates around the world
- We don’t just dream of a better way – we make it happen
- We take care of our people, clients, company, communities and climate by doing what’s right
- We foster an innovative environment where you can build the career path that’s right for you
- Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era
- Headquartered in the U.S., Cognizant is a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025
- Cognizant is consistently listed among the most admired companies in the world
- Cognizant helps clients lead with digital at www.cognizant.com
- Cognizant is an equal opportunity employer
- Applicants may be required to attend interviews in person or by video conference and present their current state or government issued ID during each interview
Key Responsibilities
- Analyze and interpret business requirements to design effective solutions using Salesforce OMS and Omnichannel
- Collaborate with cross-functional teams to ensure seamless integration of Salesforce OMS with existing systems
- Develop and implement strategies to optimize multi-channel order management processes
- Provide expert guidance on best practices for Salesforce OMS and Omnichannel Customer Service
- Conduct regular system audits to ensure data integrity and system performance
- Lead workshops and training sessions to enhance team knowledge and skills in Salesforce OMS
- Monitor system performance and troubleshoot issues to ensure minimal downtime
- Create detailed documentation of system configurations and customizations
- Work closely with stakeholders to gather feedback and implement improvements
- Ensure compliance with industry standards and company policies in all system implementations
- Support the development of user-friendly interfaces to enhance customer experience
- Evaluate new technologies and tools to enhance system capabilities
- Drive continuous improvement initiatives to enhance system efficiency and effectiveness
Required Qualifications
- Strong understanding of Salesforce Order Management System and Omnichannel
- Experience in multi-channel order management services
- Excellent analytical and problem-solving skills
- Proficiency in system integration and data management
- Proven track record of successful project delivery in a hybrid work model
- Strong communication and collaboration skills
- Adept at conducting training sessions and workshops
Preferred Qualifications
- Domain Skills: Multi-Channel Order Management Services
Skills Required
- Technical Skills: Omnichannel - Customer Service Salesforce Order Management System
- Salesforce OMS
Additional Requirements
- 0 to 12 years of experience
- Hybrid work model
- Day shift
- Certifications: Salesforce Certified Administrator, Salesforce Certified Advanced Administrator
- No travel required
- Job Location: Primary Location: INKABLRA03(ITIND Manyata (MBP) Bld F3 SEZ), Alternate Location: NA NA, Alternate Location 1: NA NA 1
Locations
- India
Salary
800,000 - 1,500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Technical Skills: Omnichannel - Customer Service Salesforce Order Management Systemintermediate
- Salesforce OMSintermediate
Required Qualifications
- Strong understanding of Salesforce Order Management System and Omnichannel (experience)
- Experience in multi-channel order management services (experience)
- Excellent analytical and problem-solving skills (experience)
- Proficiency in system integration and data management (experience)
- Proven track record of successful project delivery in a hybrid work model (experience)
- Strong communication and collaboration skills (experience)
- Adept at conducting training sessions and workshops (experience)
Preferred Qualifications
- Domain Skills: Multi-Channel Order Management Services (experience)
Responsibilities
- Analyze and interpret business requirements to design effective solutions using Salesforce OMS and Omnichannel
- Collaborate with cross-functional teams to ensure seamless integration of Salesforce OMS with existing systems
- Develop and implement strategies to optimize multi-channel order management processes
- Provide expert guidance on best practices for Salesforce OMS and Omnichannel Customer Service
- Conduct regular system audits to ensure data integrity and system performance
- Lead workshops and training sessions to enhance team knowledge and skills in Salesforce OMS
- Monitor system performance and troubleshoot issues to ensure minimal downtime
- Create detailed documentation of system configurations and customizations
- Work closely with stakeholders to gather feedback and implement improvements
- Ensure compliance with industry standards and company policies in all system implementations
- Support the development of user-friendly interfaces to enhance customer experience
- Evaluate new technologies and tools to enhance system capabilities
- Drive continuous improvement initiatives to enhance system efficiency and effectiveness
Travel Requirements
2
Tags & Categories
Answer 10 quick questions to check your fit for Sr.Functional Analyst (ISG) @ Cognizant.
Related Books and Jobs
Sr.Functional Analyst (ISG)
Cognizant
Sr.Functional Analyst (ISG)
Job Description
1. Job Title : Sr.Functional Analyst (ISG) 2. Job Summary : We are seeking a Sr. Functional Analyst with 10 to 12 years of experience to join our team. The ideal candidate will have expertise in Omnichannel Salesforce Order Management System. This role involves working in a hybrid model during the day shift. The candidate will play a crucial role in enhancing our multi-channel order management services ensuring seamless customer experiences. 3. Experience : 10 - 12 years 4. Required Skills : Technical Skills: Omnichannel - Customer Service Salesforce Order Mgmt System Salesforce OMS Domain Skills: 5. Nice to have skills : Domain Skills:Multi-Channel Order mgmt Serv 6. Technology : Custom Service 7. Shift : Day 8. Responsibilities : - Analyze and interpret business requirements to design effective solutions using Salesforce OMS and Omnichannel. - Collaborate with cross-functional teams to ensure seamless integration of Salesforce OMS with existing systems. - Develop and implement strategies to optimize multi-channel order management processes. - Provide expert guidance on best practices for Salesforce OMS and Omnichannel Customer Service. - Conduct regular system audits to ensure data integrity and system performance. - Lead workshops and training sessions to enhance team knowledge and skills in Salesforce OMS. - Monitor system performance and troubleshoot issues to ensure minimal downtime. - Create detailed documentation of system configurations and customizations. - Work closely with stakeholders to gather feedback and implement improvements. - Ensure compliance with industry standards and company policies in all system implementations. - Support the development of user-friendly interfaces to enhance customer experience. - Evaluate new technologies and tools to enhance system capabilities. - Drive continuous improvement initiatives to enhance system efficiency and effectiveness. -Qualifications - Possess a strong understanding of Salesforce Order Management System and Omnichannel. - Demonstrate experience in multi-channel order management services. - Exhibit excellent analytical and problem-solving skills. - Show proficiency in system integration and data management. - Have a proven track record of successful project delivery in a hybrid work model. - Display strong communication and collaboration skills. - Be adept at conducting training sessions and workshops. 9. Job Location : Primary Location :INKABLRA03(ITIND Manyata (MBP) Bld F3 SEZ) Alternate Location :NA NA Alternate Location 1 :NA NA 10. Job Type : Sr.Functional Analyst (ISG) [60SG00] 11. Demand Requires Travel? : No 12. Certifications Required : Salesforce Certified Administrator Salesforce Certified Advanced Administrator
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
About the Role/Company
- Cognizant is a global community with more than 300,000 associates around the world
- We don’t just dream of a better way – we make it happen
- We take care of our people, clients, company, communities and climate by doing what’s right
- We foster an innovative environment where you can build the career path that’s right for you
- Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era
- Headquartered in the U.S., Cognizant is a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025
- Cognizant is consistently listed among the most admired companies in the world
- Cognizant helps clients lead with digital at www.cognizant.com
- Cognizant is an equal opportunity employer
- Applicants may be required to attend interviews in person or by video conference and present their current state or government issued ID during each interview
Key Responsibilities
- Analyze and interpret business requirements to design effective solutions using Salesforce OMS and Omnichannel
- Collaborate with cross-functional teams to ensure seamless integration of Salesforce OMS with existing systems
- Develop and implement strategies to optimize multi-channel order management processes
- Provide expert guidance on best practices for Salesforce OMS and Omnichannel Customer Service
- Conduct regular system audits to ensure data integrity and system performance
- Lead workshops and training sessions to enhance team knowledge and skills in Salesforce OMS
- Monitor system performance and troubleshoot issues to ensure minimal downtime
- Create detailed documentation of system configurations and customizations
- Work closely with stakeholders to gather feedback and implement improvements
- Ensure compliance with industry standards and company policies in all system implementations
- Support the development of user-friendly interfaces to enhance customer experience
- Evaluate new technologies and tools to enhance system capabilities
- Drive continuous improvement initiatives to enhance system efficiency and effectiveness
Required Qualifications
- Strong understanding of Salesforce Order Management System and Omnichannel
- Experience in multi-channel order management services
- Excellent analytical and problem-solving skills
- Proficiency in system integration and data management
- Proven track record of successful project delivery in a hybrid work model
- Strong communication and collaboration skills
- Adept at conducting training sessions and workshops
Preferred Qualifications
- Domain Skills: Multi-Channel Order Management Services
Skills Required
- Technical Skills: Omnichannel - Customer Service Salesforce Order Management System
- Salesforce OMS
Additional Requirements
- 0 to 12 years of experience
- Hybrid work model
- Day shift
- Certifications: Salesforce Certified Administrator, Salesforce Certified Advanced Administrator
- No travel required
- Job Location: Primary Location: INKABLRA03(ITIND Manyata (MBP) Bld F3 SEZ), Alternate Location: NA NA, Alternate Location 1: NA NA 1
Locations
- India
Salary
800,000 - 1,500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Technical Skills: Omnichannel - Customer Service Salesforce Order Management Systemintermediate
- Salesforce OMSintermediate
Required Qualifications
- Strong understanding of Salesforce Order Management System and Omnichannel (experience)
- Experience in multi-channel order management services (experience)
- Excellent analytical and problem-solving skills (experience)
- Proficiency in system integration and data management (experience)
- Proven track record of successful project delivery in a hybrid work model (experience)
- Strong communication and collaboration skills (experience)
- Adept at conducting training sessions and workshops (experience)
Preferred Qualifications
- Domain Skills: Multi-Channel Order Management Services (experience)
Responsibilities
- Analyze and interpret business requirements to design effective solutions using Salesforce OMS and Omnichannel
- Collaborate with cross-functional teams to ensure seamless integration of Salesforce OMS with existing systems
- Develop and implement strategies to optimize multi-channel order management processes
- Provide expert guidance on best practices for Salesforce OMS and Omnichannel Customer Service
- Conduct regular system audits to ensure data integrity and system performance
- Lead workshops and training sessions to enhance team knowledge and skills in Salesforce OMS
- Monitor system performance and troubleshoot issues to ensure minimal downtime
- Create detailed documentation of system configurations and customizations
- Work closely with stakeholders to gather feedback and implement improvements
- Ensure compliance with industry standards and company policies in all system implementations
- Support the development of user-friendly interfaces to enhance customer experience
- Evaluate new technologies and tools to enhance system capabilities
- Drive continuous improvement initiatives to enhance system efficiency and effectiveness
Travel Requirements
2
Tags & Categories
Answer 10 quick questions to check your fit for Sr.Functional Analyst (ISG) @ Cognizant.
Related Books and Jobs