Job Summary

As a Systems Engineer you will be responsible for providing technical support and maintenance for our service desk applications. You will work in a hybrid model ensuring seamless operations and user satisfaction. Your role will involve troubleshooting resolving technical issues and collaborating with cross-functional teams to enhance system performance. This position requires 2 to 4 years of experience in application support.

Responsibilities

• Provide technical support for service desk applications ensuring timely resolution of issues and maintaining high user satisfaction.
• Troubleshoot and diagnose technical problems applying your expertise to identify root causes and implement effective solutions.
• Collaborate with cross-functional teams to enhance system performance and ensure seamless integration with other applications.
• Monitor system performance and proactively address potential issues to minimize downtime and disruptions.
• Document technical procedures and solutions to build a comprehensive knowledge base for future reference.
• Assist in the deployment of software updates and patches ensuring minimal impact on users and system stability.
• Communicate effectively with users and stakeholders providing clear and concise updates on issue resolution and system status.
• Analyze user feedback and system data to identify areas for improvement and recommend enhancements.
• Participate in regular team meetings to discuss ongoing projects challenges and opportunities for process optimization.
• Ensure compliance with company policies and industry standards in all technical operations.
• Stay updated with the latest industry trends and technologies to continuously improve support processes.
• Provide training and guidance to junior team members fostering a collaborative and supportive work environment.
• Contribute to the development of best practices and standard operating procedures for application support.

Qualifications

• Possess a bachelors degree in computer science information technology or a related field.
• Have 2 to 4 years of experience in service desk application support.
• Demonstrate strong problem-solving skills and the ability to troubleshoot complex technical issues.
• Exhibit excellent communication skills both verbal and written to effectively interact with users and stakeholders.
• Show proficiency in using service desk software and tools.
• Display a proactive approach to learning and adapting to new technologies.

Certifications Required

ITIL Foundation Certification or equivalent is preferred.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.