Job Summary

Join our dynamic team as a Systems Engineer where you will play a pivotal role in supporting and enhancing our service desk applications. With a hybrid work model and day shifts you will ensure seamless operations and contribute to the efficiency of our IT services. Your expertise will directly impact our companys success and customer satisfaction making a difference in the digital landscape.

Responsibilities

• Provide technical support and troubleshooting for service desk applications to ensure smooth operations.
• Oversee the resolution of application-related issues ensuring timely and effective solutions.
• Collaborate with cross-functional teams to enhance application performance and user experience.
• Monitor system performance and implement necessary updates to maintain optimal functionality.
• Assist in the development and implementation of application support processes and procedures.
• Conduct regular system audits to identify and address potential issues proactively.
• Ensure compliance with company policies and industry standards in all support activities.
• Document and maintain accurate records of support activities and resolutions.
• Train and guide users on application functionalities and best practices.
• Analyze user feedback to identify areas for improvement and implement necessary changes.
• Support the integration of new technologies and tools to enhance service desk capabilities.
• Participate in project planning and execution to ensure successful application deployments.
• Provide input on strategic initiatives to improve overall IT service delivery.

Qualifications

• Possess a strong understanding of service desk applications and support processes.
• Demonstrate proficiency in troubleshooting and resolving technical issues.
• Exhibit excellent communication skills to collaborate effectively with team members and users.
• Have experience in a hybrid work environment adapting to both remote and in-office settings.
• Show a proactive approach to identifying and addressing potential system issues.
• Display a commitment to continuous learning and staying updated with industry trends.
• Hold a degree in Computer Science Information Technology or a related field.

Certifications Required

ITIL Foundation Certification or equivalent in IT Service Management.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.