Job Summary

We are seeking a Systems Engineer with 3 to 5 years of experience to join our dynamic team. The ideal candidate will have expertise in Incident Management Service Desk Service Now Windows and Desktop Support. This hybrid role offers the flexibility of remote work with a focus on day shifts. Proficiency in English is essential for effective communication and collaboration.

Responsibilities

• Manage and resolve incidents efficiently to ensure minimal disruption to business operations.
• Provide exceptional support through the Service Desk addressing user queries and technical issues promptly.
• Utilize Service Now to track manage and resolve incidents and service requests effectively.
• Support Windows environments ensuring systems are up-to-date and secure.
• Deliver remote desktop support troubleshooting issues and providing solutions to end-users.
• Collaborate with team members to enhance service delivery and improve user satisfaction.
• Document and maintain accurate records of incidents and resolutions for future reference.
• Implement best practices in incident management to improve response times and service quality.
• Communicate effectively with users and stakeholders to provide updates and gather feedback.
• Analyze incident trends to identify areas for improvement and implement preventive measures.
• Ensure compliance with company policies and industry standards in all support activities.
• Contribute to the development of knowledge base articles to aid in faster issue resolution.
• Participate in team meetings and training sessions to stay updated on new technologies and processes.

Qualifications

• Demonstrate proficiency in Incident Management and Service Desk operations.
• Exhibit strong skills in using Service Now for incident tracking and management.
• Possess in-depth knowledge of Windows operating systems and desktop support.
• Showcase excellent communication skills in English both written and spoken.
• Have a proactive approach to problem-solving and a customer-focused mindset.
• Display the ability to work independently and collaboratively in a hybrid work environment.

Certifications Required

• ITIL Foundation Certification Microsoft Certified: Modern Desktop Administrator Associate

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.