Technical Support L1
Cognizant
Technical Support L1
Job Description
About the role
As a Technical Support L1, you will make an impact by delivering exceptional first-level technical support and customer service to enhance user experience. You will be a valued member of our Customer Support Team, working collaboratively with internal support groups and external vendors to ensure timely resolution of technical issues.
Responsibilities:
- Respond to end-user calls and provide first-level resolutions.
- Create, categorize, and prioritize support tickets accurately.
- Escalate unresolved issues to the appropriate support group.
- Manage incident resolution and recovery, ensuring timely ticket closure.
- Follow up on existing tickets until resolution and address proactive client/vendor requests.
Qualification:
- High school diploma.
- Strong technical knowledge and problem-solving skills in a helpdesk environment.
- Excellent communication skills in English (written and verbal).
- Proficiency in CRMs, knowledge bases, and ticketing systems such as ServiceNow, Zendesk, Genie, or similar platforms.
Ability to maintain accurate records and documentation.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
About the Role/Company
- Cognizant is a global community with more than 300,000 associates around the world
- We don’t just dream of a better way – we make it happen
- We take care of our people, clients, company, communities and climate by doing what’s right
- We foster an innovative environment where you can build the career path that’s right for you
- Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era
- Headquartered in the U.S., Cognizant is a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025
- Cognizant is consistently listed among the most admired companies in the world
- Cognizant helps clients lead with digital at www.cognizant.com
- Cognizant is an equal opportunity employer
- Applicants may be required to attend interviews in person or by video conference
- Candidates may be required to present their current state or government issued ID during each interview
Key Responsibilities
- Respond to end-user calls and provide first-level resolutions
- Create, categorize, and prioritize support tickets accurately
- Escalate unresolved issues to the appropriate support group
- Manage incident resolution and recovery, ensuring timely ticket closure
- Follow up on existing tickets until resolution and address proactive client/vendor requests
Required Qualifications
- High school diploma
Skills Required
- Strong technical knowledge and problem-solving skills in a helpdesk environment
- Excellent communication skills in English (written and verbal)
- Proficiency in CRMs, knowledge bases, and ticketing systems such as ServiceNow, Zendesk, Genie, or similar platforms
- Ability to maintain accurate records and documentation
Locations
- India
Salary
800,000 - 1,500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong technical knowledge and problem-solving skills in a helpdesk environmentintermediate
- Excellent communication skills in English (written and verbal)intermediate
- Proficiency in CRMs, knowledge bases, and ticketing systems such as ServiceNow, Zendesk, Genie, or similar platformsintermediate
- Ability to maintain accurate records and documentationintermediate
Required Qualifications
- High school diploma (experience)
Responsibilities
- Respond to end-user calls and provide first-level resolutions
- Create, categorize, and prioritize support tickets accurately
- Escalate unresolved issues to the appropriate support group
- Manage incident resolution and recovery, ensuring timely ticket closure
- Follow up on existing tickets until resolution and address proactive client/vendor requests
Tags & Categories
Answer 10 quick questions to check your fit for Technical Support L1 @ Cognizant.
Related Books and Jobs
Technical Support L1
Cognizant
Technical Support L1
Job Description
About the role
As a Technical Support L1, you will make an impact by delivering exceptional first-level technical support and customer service to enhance user experience. You will be a valued member of our Customer Support Team, working collaboratively with internal support groups and external vendors to ensure timely resolution of technical issues.
Responsibilities:
- Respond to end-user calls and provide first-level resolutions.
- Create, categorize, and prioritize support tickets accurately.
- Escalate unresolved issues to the appropriate support group.
- Manage incident resolution and recovery, ensuring timely ticket closure.
- Follow up on existing tickets until resolution and address proactive client/vendor requests.
Qualification:
- High school diploma.
- Strong technical knowledge and problem-solving skills in a helpdesk environment.
- Excellent communication skills in English (written and verbal).
- Proficiency in CRMs, knowledge bases, and ticketing systems such as ServiceNow, Zendesk, Genie, or similar platforms.
Ability to maintain accurate records and documentation.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
- Cognizant is a global community with more than 300,000 associates around the world.
- We don’t just dream of a better way – we make it happen.
- We take care of our people, clients, company, communities and climate by doing what’s right.
- We foster an innovative environment where you can build the career path that’s right for you.
About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
About the Role/Company
- Cognizant is a global community with more than 300,000 associates around the world
- We don’t just dream of a better way – we make it happen
- We take care of our people, clients, company, communities and climate by doing what’s right
- We foster an innovative environment where you can build the career path that’s right for you
- Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era
- Headquartered in the U.S., Cognizant is a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025
- Cognizant is consistently listed among the most admired companies in the world
- Cognizant helps clients lead with digital at www.cognizant.com
- Cognizant is an equal opportunity employer
- Applicants may be required to attend interviews in person or by video conference
- Candidates may be required to present their current state or government issued ID during each interview
Key Responsibilities
- Respond to end-user calls and provide first-level resolutions
- Create, categorize, and prioritize support tickets accurately
- Escalate unresolved issues to the appropriate support group
- Manage incident resolution and recovery, ensuring timely ticket closure
- Follow up on existing tickets until resolution and address proactive client/vendor requests
Required Qualifications
- High school diploma
Skills Required
- Strong technical knowledge and problem-solving skills in a helpdesk environment
- Excellent communication skills in English (written and verbal)
- Proficiency in CRMs, knowledge bases, and ticketing systems such as ServiceNow, Zendesk, Genie, or similar platforms
- Ability to maintain accurate records and documentation
Locations
- India
Salary
800,000 - 1,500,000 INR / yearly
Source: ai estimated
* This is an estimated range based on market data and may vary based on experience and qualifications.
Skills Required
- Strong technical knowledge and problem-solving skills in a helpdesk environmentintermediate
- Excellent communication skills in English (written and verbal)intermediate
- Proficiency in CRMs, knowledge bases, and ticketing systems such as ServiceNow, Zendesk, Genie, or similar platformsintermediate
- Ability to maintain accurate records and documentationintermediate
Required Qualifications
- High school diploma (experience)
Responsibilities
- Respond to end-user calls and provide first-level resolutions
- Create, categorize, and prioritize support tickets accurately
- Escalate unresolved issues to the appropriate support group
- Manage incident resolution and recovery, ensuring timely ticket closure
- Follow up on existing tickets until resolution and address proactive client/vendor requests
Tags & Categories
Answer 10 quick questions to check your fit for Technical Support L1 @ Cognizant.
Related Books and Jobs