About the group:

Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to own the business in a secure environment.

Role Title: Technical Writer

Location: Toronto, ON

Job Description

Mandatory skills: Knowledge of software development concepts, APIs, and system architecture, Ability to collaborate with developers, product managers, and SMEs to collect accurate information, Excellent Written Communication, Ability to create visual aids (diagrams, flowcharts, using tools like Visio or Lucidchart, Knowledge of structured authoring and single-sourcing techniques.

· Develop and maintain technical documentation, including user manuals, installation guides, API references, and FAQs.

· Collaborate with engineering, products, and support teams to gather information and ensure accuracy.

· Translate complex technical concepts into easy-to-understand content for various audiences.

· Ensure documentation adheres to company standards, style guides, and best practices.

· Manage documentation lifecycle: drafting, reviewing, publishing, and updating.

· Work with tools such as Markdown, XML, HTML, and documentation platforms (e.g., Confluence, GitHub).

· Create visual aids (diagrams, flowcharts) to complement written content.

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

• Cognizant is a global community with more than 300,000 associates around the world.
• We don’t just dream of a better way – we make it happen.
• We take care of our people, clients, company, communities and climate by doing what’s right.
• We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersNA2@cognizant.com with your request and contact information.

Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.