Compliance QA Analyst III
Coinbase
Compliance QA Analyst III
Job Description
Responsibilities
- Complete weekly audit allocations in line with the existing procedures and grading standards
- Provide a detailed overview of the errors identified in audits.
- Root cause analysis, deep dive into our operational procedures to find opportunities, themes, and knowledge gaps to upskill team performance
- Identify process gaps and work with stakeholders within CX and Compliance to improve the process. Provide regular QA insights, recommendations and feedback to Client Service Management
- Collaborate with internal support teams across Data Analytics, Operations teams, Financial Crime Compliance, and L&D to help launch or improve existing processes and workflow
- Implement and or enhance QA rubrics and frameworks.
- Utilize an in-depth understanding of metrics to drive data-driven recommendations
- Continuously add value through effective impact analysis, prioritization, project management and efficient execution of projects.
Required Qualifications
- 4+ Years hands-on experience in Complaints support, Quality Assurance, or Compliance Testing programs across a diverse range of financial services/products
- Experience in working across multiple systems and programs (e.g., experience in combinations of Complaints, KYC, AML, TMS, and sanctions)
- Track record of delivering work outcome to budget and meeting quality standards
- Experience in assisting, developing, and producing metrics and reporting
- Strong written/verbal communication, critical thinking, and problem-solving skills
- Highly-motivated, analytical, organized, innovative, and adaptive
- Multi-tasking ability, team-oriented, and a self-starter
- Proven ability to work collaboratively with global partners in other functional units
- Exceptional work ethic and flexibility to work extended hours to meet deadlines, when necessary
- Ability to work with limited direction from management when situations occur
- Intermediate level in PowerPoint/Google Slides and Excel/Google Sheets
Preferred Qualifications
- Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
- Experience in project management or analytics or quality assurance.
- Advanced degree in business, finance or legal
- Advanced understanding of Google apps, JIRA and Salesforce Service Cloud
Required Skills
- Complaints support
- Quality Assurance
- Compliance Testing
- working across multiple systems and programs (Complaints, KYC, AML, TMS, sanctions)
- producing metrics and reporting
- written/verbal communication
- critical thinking
- problem-solving
- analytical
- organized
- innovative
- adaptive
- multi-tasking
- team-oriented
- self-starter
- collaborative
- PowerPoint/Google Slides (Intermediate)
- Excel/Google Sheets (Intermediate)
Benefits
- bonus eligibility
- equity eligibility
- benefits (including medical, dental, and vision)
Salary Range
$56700 - $56700 EUR
Locations
- Northern Ireland, United Kingdom, Ireland, United Kingdom, United States (Remote)
Salary
56,700 - 56,700 EUR / yearly
Skills Required
- Complaints supportintermediate
- Quality Assuranceintermediate
- Compliance Testingintermediate
- working across multiple systems and programs (Complaints, KYC, AML, TMS, sanctions)intermediate
- producing metrics and reportingintermediate
- written/verbal communicationintermediate
- critical thinkingintermediate
- problem-solvingintermediate
- analyticalintermediate
- organizedintermediate
- innovativeintermediate
- adaptiveintermediate
- multi-taskingintermediate
- team-orientedintermediate
- self-starterintermediate
- collaborativeintermediate
- PowerPoint/Google Slides (Intermediate)intermediate
- Excel/Google Sheets (Intermediate)intermediate
Required Qualifications
- 4+ Years hands-on experience in Complaints support, Quality Assurance, or Compliance Testing programs across a diverse range of financial services/products (experience)
- Experience in working across multiple systems and programs (e.g., experience in combinations of Complaints, KYC, AML, TMS, and sanctions) (experience)
- Track record of delivering work outcome to budget and meeting quality standards (experience)
- Experience in assisting, developing, and producing metrics and reporting (experience)
- Strong written/verbal communication, critical thinking, and problem-solving skills (experience)
- Highly-motivated, analytical, organized, innovative, and adaptive (experience)
- Multi-tasking ability, team-oriented, and a self-starter (experience)
- Proven ability to work collaboratively with global partners in other functional units (experience)
- Exceptional work ethic and flexibility to work extended hours to meet deadlines, when necessary (experience)
- Ability to work with limited direction from management when situations occur (experience)
- Intermediate level in PowerPoint/Google Slides and Excel/Google Sheets (experience)
Preferred Qualifications
- Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support. (experience)
- Experience in project management or analytics or quality assurance. (experience)
- Advanced degree in business, finance or legal (experience)
- Advanced understanding of Google apps, JIRA and Salesforce Service Cloud (experience)
Responsibilities
- Complete weekly audit allocations in line with the existing procedures and grading standards
- Provide a detailed overview of the errors identified in audits.
- Root cause analysis, deep dive into our operational procedures to find opportunities, themes, and knowledge gaps to upskill team performance
- Identify process gaps and work with stakeholders within CX and Compliance to improve the process. Provide regular QA insights, recommendations and feedback to Client Service Management
- Collaborate with internal support teams across Data Analytics, Operations teams, Financial Crime Compliance, and L&D to help launch or improve existing processes and workflow
- Implement and or enhance QA rubrics and frameworks.
- Utilize an in-depth understanding of metrics to drive data-driven recommendations
- Continuously add value through effective impact analysis, prioritization, project management and efficient execution of projects.
Benefits
- general: bonus eligibility
- general: equity eligibility
- general: benefits (including medical, dental, and vision)
Tags & Categories
Compliance QA Analyst III
Coinbase
Compliance QA Analyst III
Job Description
Responsibilities
- Complete weekly audit allocations in line with the existing procedures and grading standards
- Provide a detailed overview of the errors identified in audits.
- Root cause analysis, deep dive into our operational procedures to find opportunities, themes, and knowledge gaps to upskill team performance
- Identify process gaps and work with stakeholders within CX and Compliance to improve the process. Provide regular QA insights, recommendations and feedback to Client Service Management
- Collaborate with internal support teams across Data Analytics, Operations teams, Financial Crime Compliance, and L&D to help launch or improve existing processes and workflow
- Implement and or enhance QA rubrics and frameworks.
- Utilize an in-depth understanding of metrics to drive data-driven recommendations
- Continuously add value through effective impact analysis, prioritization, project management and efficient execution of projects.
Required Qualifications
- 4+ Years hands-on experience in Complaints support, Quality Assurance, or Compliance Testing programs across a diverse range of financial services/products
- Experience in working across multiple systems and programs (e.g., experience in combinations of Complaints, KYC, AML, TMS, and sanctions)
- Track record of delivering work outcome to budget and meeting quality standards
- Experience in assisting, developing, and producing metrics and reporting
- Strong written/verbal communication, critical thinking, and problem-solving skills
- Highly-motivated, analytical, organized, innovative, and adaptive
- Multi-tasking ability, team-oriented, and a self-starter
- Proven ability to work collaboratively with global partners in other functional units
- Exceptional work ethic and flexibility to work extended hours to meet deadlines, when necessary
- Ability to work with limited direction from management when situations occur
- Intermediate level in PowerPoint/Google Slides and Excel/Google Sheets
Preferred Qualifications
- Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
- Experience in project management or analytics or quality assurance.
- Advanced degree in business, finance or legal
- Advanced understanding of Google apps, JIRA and Salesforce Service Cloud
Required Skills
- Complaints support
- Quality Assurance
- Compliance Testing
- working across multiple systems and programs (Complaints, KYC, AML, TMS, sanctions)
- producing metrics and reporting
- written/verbal communication
- critical thinking
- problem-solving
- analytical
- organized
- innovative
- adaptive
- multi-tasking
- team-oriented
- self-starter
- collaborative
- PowerPoint/Google Slides (Intermediate)
- Excel/Google Sheets (Intermediate)
Benefits
- bonus eligibility
- equity eligibility
- benefits (including medical, dental, and vision)
Salary Range
$56700 - $56700 EUR
Locations
- Northern Ireland, United Kingdom, Ireland, United Kingdom, United States (Remote)
Salary
56,700 - 56,700 EUR / yearly
Skills Required
- Complaints supportintermediate
- Quality Assuranceintermediate
- Compliance Testingintermediate
- working across multiple systems and programs (Complaints, KYC, AML, TMS, sanctions)intermediate
- producing metrics and reportingintermediate
- written/verbal communicationintermediate
- critical thinkingintermediate
- problem-solvingintermediate
- analyticalintermediate
- organizedintermediate
- innovativeintermediate
- adaptiveintermediate
- multi-taskingintermediate
- team-orientedintermediate
- self-starterintermediate
- collaborativeintermediate
- PowerPoint/Google Slides (Intermediate)intermediate
- Excel/Google Sheets (Intermediate)intermediate
Required Qualifications
- 4+ Years hands-on experience in Complaints support, Quality Assurance, or Compliance Testing programs across a diverse range of financial services/products (experience)
- Experience in working across multiple systems and programs (e.g., experience in combinations of Complaints, KYC, AML, TMS, and sanctions) (experience)
- Track record of delivering work outcome to budget and meeting quality standards (experience)
- Experience in assisting, developing, and producing metrics and reporting (experience)
- Strong written/verbal communication, critical thinking, and problem-solving skills (experience)
- Highly-motivated, analytical, organized, innovative, and adaptive (experience)
- Multi-tasking ability, team-oriented, and a self-starter (experience)
- Proven ability to work collaboratively with global partners in other functional units (experience)
- Exceptional work ethic and flexibility to work extended hours to meet deadlines, when necessary (experience)
- Ability to work with limited direction from management when situations occur (experience)
- Intermediate level in PowerPoint/Google Slides and Excel/Google Sheets (experience)
Preferred Qualifications
- Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support. (experience)
- Experience in project management or analytics or quality assurance. (experience)
- Advanced degree in business, finance or legal (experience)
- Advanced understanding of Google apps, JIRA and Salesforce Service Cloud (experience)
Responsibilities
- Complete weekly audit allocations in line with the existing procedures and grading standards
- Provide a detailed overview of the errors identified in audits.
- Root cause analysis, deep dive into our operational procedures to find opportunities, themes, and knowledge gaps to upskill team performance
- Identify process gaps and work with stakeholders within CX and Compliance to improve the process. Provide regular QA insights, recommendations and feedback to Client Service Management
- Collaborate with internal support teams across Data Analytics, Operations teams, Financial Crime Compliance, and L&D to help launch or improve existing processes and workflow
- Implement and or enhance QA rubrics and frameworks.
- Utilize an in-depth understanding of metrics to drive data-driven recommendations
- Continuously add value through effective impact analysis, prioritization, project management and efficient execution of projects.
Benefits
- general: bonus eligibility
- general: equity eligibility
- general: benefits (including medical, dental, and vision)
Tags & Categories