Resume and JobRESUME AND JOB
Coinbase logo

CX Vendor Manager

Coinbase

CX Vendor Manager

Coinbase logo

Coinbase

full-time

Posted: November 20, 2025

Number of Vacancies: 1

Job Description

Responsibilities

  • Performance and relationship management of BPO Vendors
  • Generate insights and present it to Vendors and Internal stakeholders
  • Create and/or execute strategies to improve vendor performance
  • Ensure vendors are compliant with Coinbase requirements policy wise and contractually
  • Find solutions to performance related problems with a Lean Six Sigma mindset
  • Drive continuous improvements and quality performance of partner metrics such as quality (CSAT, Resolution Rate, FCR), productivity, staffing, training, attrition, and efficiency
  • Hold vendors accountable to executing Coinbase operational excellence & contractual standards
  • Participate with cross-functional teams in strategic decisions designed to meet quality and service goals
  • Identify, analyze, and resolve a wide range of technical, process, and operational issues, providing quick and conclusive solutions
  • Identify improvement opportunities through building mechanisms that will uncover improvement opportunities, build effective solutions to improve ideally automation or digitisation
  • Travel 30 - 40%

Required Qualifications

  • 5+ years of relevant vendor management or Consumer/Compliance Operations experience
  • Experience leading BPO operations (preferably in the Compliance space) or directly relevant Compliance Operations (Financial sector)
  • Excellent communication skills and styles, both written and verbal. Demonstrated ability to effectively present information to internal and external audiences
  • Proven ability to lead and coordinate multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment with broad impact
  • Demonstrated ability to use data to drive operations improvements
  • Extensive understanding of the organization's business operations and industry
  • Knowledgeable of emerging trends and industry practices

Preferred Qualifications

  • Experience using BI tool such as Looker and Salesforce
  • SQL experience a plus
  • Green Belt or Black Belt Six Sigma certification
  • PMP certification
  • Experience with and/or keen interest in cryptocurrency

Required Skills

  • vendor management
  • BPO operations
  • communication skills
  • project management
  • data analysis
  • Lean Six Sigma
  • BI tools (Looker, Salesforce)
  • SQL
  • Six Sigma certification
  • PMP certification

Benefits

  • bonus eligibility
  • equity eligibility
  • benefits (including medical, dental, and vision)

Salary Range

$106100 - $106100 EUR

Locations

  • US Zone 1 (Job Requisitions Only), United States (Remote)

Salary

106,100 - 106,100 EUR / yearly

Skills Required

  • vendor managementintermediate
  • BPO operationsintermediate
  • communication skillsintermediate
  • project managementintermediate
  • data analysisintermediate
  • Lean Six Sigmaintermediate
  • BI tools (Looker, Salesforce)intermediate
  • SQLintermediate
  • Six Sigma certificationintermediate
  • PMP certificationintermediate

Required Qualifications

  • 5+ years of relevant vendor management or Consumer/Compliance Operations experience (experience)
  • Experience leading BPO operations (preferably in the Compliance space) or directly relevant Compliance Operations (Financial sector) (experience)
  • Excellent communication skills and styles, both written and verbal. Demonstrated ability to effectively present information to internal and external audiences (experience)
  • Proven ability to lead and coordinate multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment with broad impact (experience)
  • Demonstrated ability to use data to drive operations improvements (experience)
  • Extensive understanding of the organization's business operations and industry (experience)
  • Knowledgeable of emerging trends and industry practices (experience)

Preferred Qualifications

  • Experience using BI tool such as Looker and Salesforce (experience)
  • SQL experience a plus (experience)
  • Green Belt or Black Belt Six Sigma certification (experience)
  • PMP certification (experience)
  • Experience with and/or keen interest in cryptocurrency (experience)

Responsibilities

  • Performance and relationship management of BPO Vendors
  • Generate insights and present it to Vendors and Internal stakeholders
  • Create and/or execute strategies to improve vendor performance
  • Ensure vendors are compliant with Coinbase requirements policy wise and contractually
  • Find solutions to performance related problems with a Lean Six Sigma mindset
  • Drive continuous improvements and quality performance of partner metrics such as quality (CSAT, Resolution Rate, FCR), productivity, staffing, training, attrition, and efficiency
  • Hold vendors accountable to executing Coinbase operational excellence & contractual standards
  • Participate with cross-functional teams in strategic decisions designed to meet quality and service goals
  • Identify, analyze, and resolve a wide range of technical, process, and operational issues, providing quick and conclusive solutions
  • Identify improvement opportunities through building mechanisms that will uncover improvement opportunities, build effective solutions to improve ideally automation or digitisation
  • Travel 30 - 40%

Benefits

  • general: bonus eligibility
  • general: equity eligibility
  • general: benefits (including medical, dental, and vision)

Travel Requirements

0%

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Coinbase logo

CX Vendor Manager

Coinbase

CX Vendor Manager

Coinbase logo

Coinbase

full-time

Posted: November 20, 2025

Number of Vacancies: 1

Job Description

Responsibilities

  • Performance and relationship management of BPO Vendors
  • Generate insights and present it to Vendors and Internal stakeholders
  • Create and/or execute strategies to improve vendor performance
  • Ensure vendors are compliant with Coinbase requirements policy wise and contractually
  • Find solutions to performance related problems with a Lean Six Sigma mindset
  • Drive continuous improvements and quality performance of partner metrics such as quality (CSAT, Resolution Rate, FCR), productivity, staffing, training, attrition, and efficiency
  • Hold vendors accountable to executing Coinbase operational excellence & contractual standards
  • Participate with cross-functional teams in strategic decisions designed to meet quality and service goals
  • Identify, analyze, and resolve a wide range of technical, process, and operational issues, providing quick and conclusive solutions
  • Identify improvement opportunities through building mechanisms that will uncover improvement opportunities, build effective solutions to improve ideally automation or digitisation
  • Travel 30 - 40%

Required Qualifications

  • 5+ years of relevant vendor management or Consumer/Compliance Operations experience
  • Experience leading BPO operations (preferably in the Compliance space) or directly relevant Compliance Operations (Financial sector)
  • Excellent communication skills and styles, both written and verbal. Demonstrated ability to effectively present information to internal and external audiences
  • Proven ability to lead and coordinate multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment with broad impact
  • Demonstrated ability to use data to drive operations improvements
  • Extensive understanding of the organization's business operations and industry
  • Knowledgeable of emerging trends and industry practices

Preferred Qualifications

  • Experience using BI tool such as Looker and Salesforce
  • SQL experience a plus
  • Green Belt or Black Belt Six Sigma certification
  • PMP certification
  • Experience with and/or keen interest in cryptocurrency

Required Skills

  • vendor management
  • BPO operations
  • communication skills
  • project management
  • data analysis
  • Lean Six Sigma
  • BI tools (Looker, Salesforce)
  • SQL
  • Six Sigma certification
  • PMP certification

Benefits

  • bonus eligibility
  • equity eligibility
  • benefits (including medical, dental, and vision)

Salary Range

$106100 - $106100 EUR

Locations

  • US Zone 1 (Job Requisitions Only), United States (Remote)

Salary

106,100 - 106,100 EUR / yearly

Skills Required

  • vendor managementintermediate
  • BPO operationsintermediate
  • communication skillsintermediate
  • project managementintermediate
  • data analysisintermediate
  • Lean Six Sigmaintermediate
  • BI tools (Looker, Salesforce)intermediate
  • SQLintermediate
  • Six Sigma certificationintermediate
  • PMP certificationintermediate

Required Qualifications

  • 5+ years of relevant vendor management or Consumer/Compliance Operations experience (experience)
  • Experience leading BPO operations (preferably in the Compliance space) or directly relevant Compliance Operations (Financial sector) (experience)
  • Excellent communication skills and styles, both written and verbal. Demonstrated ability to effectively present information to internal and external audiences (experience)
  • Proven ability to lead and coordinate multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment with broad impact (experience)
  • Demonstrated ability to use data to drive operations improvements (experience)
  • Extensive understanding of the organization's business operations and industry (experience)
  • Knowledgeable of emerging trends and industry practices (experience)

Preferred Qualifications

  • Experience using BI tool such as Looker and Salesforce (experience)
  • SQL experience a plus (experience)
  • Green Belt or Black Belt Six Sigma certification (experience)
  • PMP certification (experience)
  • Experience with and/or keen interest in cryptocurrency (experience)

Responsibilities

  • Performance and relationship management of BPO Vendors
  • Generate insights and present it to Vendors and Internal stakeholders
  • Create and/or execute strategies to improve vendor performance
  • Ensure vendors are compliant with Coinbase requirements policy wise and contractually
  • Find solutions to performance related problems with a Lean Six Sigma mindset
  • Drive continuous improvements and quality performance of partner metrics such as quality (CSAT, Resolution Rate, FCR), productivity, staffing, training, attrition, and efficiency
  • Hold vendors accountable to executing Coinbase operational excellence & contractual standards
  • Participate with cross-functional teams in strategic decisions designed to meet quality and service goals
  • Identify, analyze, and resolve a wide range of technical, process, and operational issues, providing quick and conclusive solutions
  • Identify improvement opportunities through building mechanisms that will uncover improvement opportunities, build effective solutions to improve ideally automation or digitisation
  • Travel 30 - 40%

Benefits

  • general: bonus eligibility
  • general: equity eligibility
  • general: benefits (including medical, dental, and vision)

Travel Requirements

0%

Target Your Resume for "CX Vendor Manager" , Coinbase

Get personalized recommendations to optimize your resume specifically for CX Vendor Manager. Takes only 15 seconds!

AI-powered keyword optimization
Skills matching & gap analysis
Experience alignment suggestions

Check Your ATS Score for "CX Vendor Manager" , Coinbase

Find out how well your resume matches this job's requirements. Get comprehensive analysis including ATS compatibility, keyword matching, skill gaps, and personalized recommendations.

ATS compatibility check
Keyword optimization analysis
Skill matching & gap identification
Format & readability score

Tags & Categories

Customer ExperienceCryptocurrencyBlockchainFinanceCryptoWeb3Customer Experience

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No related jobs found at the moment.