EDD Compliance QA Analyst IV
Coinbase
EDD Compliance QA Analyst IV
Job Description
Responsibilities
- Perform QA reviews of EDD cases based on the quality rubric, ensuring compliance with established guidelines.
- Proactively seek opportunities to tackle challenging and impactful assignments
- Assist on 2LoD reviews and provide timely responses to findings
- Lead calibrations & office hours supporting other QA analysts
- Conduct root cause analysis on thematic issues
- Identify procedural gaps or inconsistencies and provide proposed solutions
- Conduct training of new QA and QC joiners along with validating their practice cases
- Collaborate with internal support teams across Data Analytics, Escalations teams, Financial Crime Compliance, and L&D to enhance processes and workflows.
- Present QA findings, insights, and recommendations persuasively to inspire positive change via weekly metrics/dashboards
- Provide feedback on drafted procedures regarding areas of opportunity and how the procedures can be enhanced to increase clarity and consistent execution
- Support agents in addressing their queries on complex procedural requirements
- Undertake highly complex audits that have a substantial impact on Compliance Operations, showing your ability to navigate intricate challenges.
- Apply in-depth knowledge of regulatory requirements when reviewing unusual or complex cases/scenarios
Required Qualifications
- 6+ Years hands-on experience in executing QA, Audit, or as a Financial Crime Investigator
- Working knowledge of BSA/AML laws, regulations, and rules for financial services/products
- ACAMS or equivalent AML qualification
- Experience in assisting, developing, and producing metrics and reporting
- Strong written/verbal communication, critical thinking, and problem-solving skills
- Highly-motivated, analytical, organized, innovative, and adaptive
- Multi-tasking ability, team-oriented, and a self-starter
- Proven ability to work collaboratively with global partners in other functional units
- Exceptional work ethic and flexibility to work extended hours to meet deadlines, when necessary
- Ability to work with limited direction from management when situations occur
- Intermediate level in PowerPoint/Google Slides and Excel/Google Sheets
Preferred Qualifications
- ACAMS certification or equivalent AML certification
- Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
- Experience in project management or analytics or quality assurance.
- Advanced degree in business, finance or legal
- Advanced understanding of Google apps, JIRA and Salesforce Service Cloud
Required Skills
- QA reviews
- root cause analysis
- metrics and reporting
- written/verbal communication
- critical thinking
- problem-solving
- analytical
- organized
- innovative
- adaptive
- multi-tasking
- team-oriented
- self-starter
- collaborative
- PowerPoint/Google Slides (Intermediate)
- Excel/Google Sheets (Intermediate)
Benefits
- bonus eligibility
- equity eligibility
- benefits (including medical, dental, and vision)
Salary Range
$55620 - $61800 GBP
Locations
- UK Zone 2 (Job Requisitions Only), United States (Remote)
Salary
55,620 - 61,800 GBP / yearly
Skills Required
- QA reviewsintermediate
- root cause analysisintermediate
- metrics and reportingintermediate
- written/verbal communicationintermediate
- critical thinkingintermediate
- problem-solvingintermediate
- analyticalintermediate
- organizedintermediate
- innovativeintermediate
- adaptiveintermediate
- multi-taskingintermediate
- team-orientedintermediate
- self-starterintermediate
- collaborativeintermediate
- PowerPoint/Google Slides (Intermediate)intermediate
- Excel/Google Sheets (Intermediate)intermediate
Required Qualifications
- 6+ Years hands-on experience in executing QA, Audit, or as a Financial Crime Investigator (experience)
- Working knowledge of BSA/AML laws, regulations, and rules for financial services/products (experience)
- ACAMS or equivalent AML qualification (experience)
- Experience in assisting, developing, and producing metrics and reporting (experience)
- Strong written/verbal communication, critical thinking, and problem-solving skills (experience)
- Highly-motivated, analytical, organized, innovative, and adaptive (experience)
- Multi-tasking ability, team-oriented, and a self-starter (experience)
- Proven ability to work collaboratively with global partners in other functional units (experience)
- Exceptional work ethic and flexibility to work extended hours to meet deadlines, when necessary (experience)
- Ability to work with limited direction from management when situations occur (experience)
- Intermediate level in PowerPoint/Google Slides and Excel/Google Sheets (experience)
Preferred Qualifications
- ACAMS certification or equivalent AML certification (experience)
- Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support. (experience)
- Experience in project management or analytics or quality assurance. (experience)
- Advanced degree in business, finance or legal (experience)
- Advanced understanding of Google apps, JIRA and Salesforce Service Cloud (experience)
Responsibilities
- Perform QA reviews of EDD cases based on the quality rubric, ensuring compliance with established guidelines.
- Proactively seek opportunities to tackle challenging and impactful assignments
- Assist on 2LoD reviews and provide timely responses to findings
- Lead calibrations & office hours supporting other QA analysts
- Conduct root cause analysis on thematic issues
- Identify procedural gaps or inconsistencies and provide proposed solutions
- Conduct training of new QA and QC joiners along with validating their practice cases
- Collaborate with internal support teams across Data Analytics, Escalations teams, Financial Crime Compliance, and L&D to enhance processes and workflows.
- Present QA findings, insights, and recommendations persuasively to inspire positive change via weekly metrics/dashboards
- Provide feedback on drafted procedures regarding areas of opportunity and how the procedures can be enhanced to increase clarity and consistent execution
- Support agents in addressing their queries on complex procedural requirements
- Undertake highly complex audits that have a substantial impact on Compliance Operations, showing your ability to navigate intricate challenges.
- Apply in-depth knowledge of regulatory requirements when reviewing unusual or complex cases/scenarios
Benefits
- general: bonus eligibility
- general: equity eligibility
- general: benefits (including medical, dental, and vision)
Tags & Categories
EDD Compliance QA Analyst IV
Coinbase
EDD Compliance QA Analyst IV
Job Description
Responsibilities
- Perform QA reviews of EDD cases based on the quality rubric, ensuring compliance with established guidelines.
- Proactively seek opportunities to tackle challenging and impactful assignments
- Assist on 2LoD reviews and provide timely responses to findings
- Lead calibrations & office hours supporting other QA analysts
- Conduct root cause analysis on thematic issues
- Identify procedural gaps or inconsistencies and provide proposed solutions
- Conduct training of new QA and QC joiners along with validating their practice cases
- Collaborate with internal support teams across Data Analytics, Escalations teams, Financial Crime Compliance, and L&D to enhance processes and workflows.
- Present QA findings, insights, and recommendations persuasively to inspire positive change via weekly metrics/dashboards
- Provide feedback on drafted procedures regarding areas of opportunity and how the procedures can be enhanced to increase clarity and consistent execution
- Support agents in addressing their queries on complex procedural requirements
- Undertake highly complex audits that have a substantial impact on Compliance Operations, showing your ability to navigate intricate challenges.
- Apply in-depth knowledge of regulatory requirements when reviewing unusual or complex cases/scenarios
Required Qualifications
- 6+ Years hands-on experience in executing QA, Audit, or as a Financial Crime Investigator
- Working knowledge of BSA/AML laws, regulations, and rules for financial services/products
- ACAMS or equivalent AML qualification
- Experience in assisting, developing, and producing metrics and reporting
- Strong written/verbal communication, critical thinking, and problem-solving skills
- Highly-motivated, analytical, organized, innovative, and adaptive
- Multi-tasking ability, team-oriented, and a self-starter
- Proven ability to work collaboratively with global partners in other functional units
- Exceptional work ethic and flexibility to work extended hours to meet deadlines, when necessary
- Ability to work with limited direction from management when situations occur
- Intermediate level in PowerPoint/Google Slides and Excel/Google Sheets
Preferred Qualifications
- ACAMS certification or equivalent AML certification
- Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
- Experience in project management or analytics or quality assurance.
- Advanced degree in business, finance or legal
- Advanced understanding of Google apps, JIRA and Salesforce Service Cloud
Required Skills
- QA reviews
- root cause analysis
- metrics and reporting
- written/verbal communication
- critical thinking
- problem-solving
- analytical
- organized
- innovative
- adaptive
- multi-tasking
- team-oriented
- self-starter
- collaborative
- PowerPoint/Google Slides (Intermediate)
- Excel/Google Sheets (Intermediate)
Benefits
- bonus eligibility
- equity eligibility
- benefits (including medical, dental, and vision)
Salary Range
$55620 - $61800 GBP
Locations
- UK Zone 2 (Job Requisitions Only), United States (Remote)
Salary
55,620 - 61,800 GBP / yearly
Skills Required
- QA reviewsintermediate
- root cause analysisintermediate
- metrics and reportingintermediate
- written/verbal communicationintermediate
- critical thinkingintermediate
- problem-solvingintermediate
- analyticalintermediate
- organizedintermediate
- innovativeintermediate
- adaptiveintermediate
- multi-taskingintermediate
- team-orientedintermediate
- self-starterintermediate
- collaborativeintermediate
- PowerPoint/Google Slides (Intermediate)intermediate
- Excel/Google Sheets (Intermediate)intermediate
Required Qualifications
- 6+ Years hands-on experience in executing QA, Audit, or as a Financial Crime Investigator (experience)
- Working knowledge of BSA/AML laws, regulations, and rules for financial services/products (experience)
- ACAMS or equivalent AML qualification (experience)
- Experience in assisting, developing, and producing metrics and reporting (experience)
- Strong written/verbal communication, critical thinking, and problem-solving skills (experience)
- Highly-motivated, analytical, organized, innovative, and adaptive (experience)
- Multi-tasking ability, team-oriented, and a self-starter (experience)
- Proven ability to work collaboratively with global partners in other functional units (experience)
- Exceptional work ethic and flexibility to work extended hours to meet deadlines, when necessary (experience)
- Ability to work with limited direction from management when situations occur (experience)
- Intermediate level in PowerPoint/Google Slides and Excel/Google Sheets (experience)
Preferred Qualifications
- ACAMS certification or equivalent AML certification (experience)
- Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support. (experience)
- Experience in project management or analytics or quality assurance. (experience)
- Advanced degree in business, finance or legal (experience)
- Advanced understanding of Google apps, JIRA and Salesforce Service Cloud (experience)
Responsibilities
- Perform QA reviews of EDD cases based on the quality rubric, ensuring compliance with established guidelines.
- Proactively seek opportunities to tackle challenging and impactful assignments
- Assist on 2LoD reviews and provide timely responses to findings
- Lead calibrations & office hours supporting other QA analysts
- Conduct root cause analysis on thematic issues
- Identify procedural gaps or inconsistencies and provide proposed solutions
- Conduct training of new QA and QC joiners along with validating their practice cases
- Collaborate with internal support teams across Data Analytics, Escalations teams, Financial Crime Compliance, and L&D to enhance processes and workflows.
- Present QA findings, insights, and recommendations persuasively to inspire positive change via weekly metrics/dashboards
- Provide feedback on drafted procedures regarding areas of opportunity and how the procedures can be enhanced to increase clarity and consistent execution
- Support agents in addressing their queries on complex procedural requirements
- Undertake highly complex audits that have a substantial impact on Compliance Operations, showing your ability to navigate intricate challenges.
- Apply in-depth knowledge of regulatory requirements when reviewing unusual or complex cases/scenarios
Benefits
- general: bonus eligibility
- general: equity eligibility
- general: benefits (including medical, dental, and vision)
Tags & Categories