Group Product Manager
Coinbase
Group Product Manager
Job Description
Responsibilities
- Own all facets of the customer facing support product area from crafting the vision and strategy to executing.
- Define and execute a roadmap for retail customer support experiences, impacting over 100 million customers.
- Communicate the vision and progress for customer support experiences across the company to technical and non-technical leaders with ease via weekly and monthly program updates.
- Investigate and inspect customer user journeys through our self-service and automated support experiences to size opportunities and identify the highest-impact use cases to improve CSAT and increase automation rates.
- Partner with design, engineering, and CX to deliver seamless, user-friendly support experiences that scale globally.
- Develop novel and innovative ideas to improve the customer support experience and drive higher CSAT for our customers.
- Proactively address security, fraud, risk, and compliance considerations while preserving an excellent user experience.
- Partner with Product and Engineering teams owning our internal customer support agent experiences to build clean handoffs and touch points between our customers and human agents.
- Partner with CX to conduct buy vs. build analysis and RFP’s on emerging AI capabilities.
- Develop and mentor a globally distributed product group, fostering growth, accountability, and product excellence.
Required Qualifications
- 10+ years of Product Management experience, with a proven track record of shipping consumer products at a global scale.
- 5+ years of experience launching successful products in fintech, DeFi, or similarly complex domains.
- 5+ years of leading and developing Product Management teams.
- Product vision & execution: Proven ability to translate bold ideas into delightful, impactful features with measurable results.
- User obsession: Relentless focus on creating intuitive, trustworthy, and scalable payment experiences
- Cross-functional leadership: Able to align diverse stakeholders—from engineers to compliance teams—behind a shared vision.
- Analytical skills: Skilled at market sizing, opportunity assessment, and turning complex data into actionable product insights
- Demonstrated experience driving AI-powered customer support solutions, such as chatbots, LLM-based assistants, or automation workflows.
- Demonstrated unlimited curiosity: proactively researching, identifying, experimenting with and adapting new technologies and vendors.
- Excellent written and verbal communication skills.
- Ability to thrive and perform under pressure.
Preferred Qualifications
- Experience in fintech, payments, or crypto industries.
- Experience working in a high-compliance or regulated environment (e.g., finance, banking, or crypto).
Required Skills
- Product Management
- shipping consumer products at a global scale
- launching products in fintech, DeFi, or complex domains
- leading and developing Product Management teams
- Product vision & execution
- User obsession
- Cross-functional leadership
- Analytical skills
- driving AI-powered customer support solutions
- unlimited curiosity
- Excellent written and verbal communication skills
- Ability to thrive under pressure
Benefits
- bonus eligibility
- equity eligibility
- benefits (including medical, dental, vision and 401(k))
Salary Range
$205785 - $242100 USD
Locations
- US Zone 1 (Job Requisitions Only), United States (Remote)
Salary
205,785 - 242,100 USD / yearly
Skills Required
- Product Managementintermediate
- shipping consumer products at a global scaleintermediate
- launching products in fintech, DeFi, or complex domainsintermediate
- leading and developing Product Management teamsintermediate
- Product vision & executionintermediate
- User obsessionintermediate
- Cross-functional leadershipintermediate
- Analytical skillsintermediate
- driving AI-powered customer support solutionsintermediate
- unlimited curiosityintermediate
- Excellent written and verbal communication skillsintermediate
- Ability to thrive under pressureintermediate
Required Qualifications
- 10+ years of Product Management experience, with a proven track record of shipping consumer products at a global scale. (experience)
- 5+ years of experience launching successful products in fintech, DeFi, or similarly complex domains. (experience)
- 5+ years of leading and developing Product Management teams. (experience)
- Product vision & execution: Proven ability to translate bold ideas into delightful, impactful features with measurable results. (experience)
- User obsession: Relentless focus on creating intuitive, trustworthy, and scalable payment experiences (experience)
- Cross-functional leadership: Able to align diverse stakeholders—from engineers to compliance teams—behind a shared vision. (experience)
- Analytical skills: Skilled at market sizing, opportunity assessment, and turning complex data into actionable product insights (experience)
- Demonstrated experience driving AI-powered customer support solutions, such as chatbots, LLM-based assistants, or automation workflows. (experience)
- Demonstrated unlimited curiosity: proactively researching, identifying, experimenting with and adapting new technologies and vendors. (experience)
- Excellent written and verbal communication skills. (experience)
- Ability to thrive and perform under pressure. (experience)
Preferred Qualifications
- Experience in fintech, payments, or crypto industries. (experience)
- Experience working in a high-compliance or regulated environment (e.g., finance, banking, or crypto). (experience)
Responsibilities
- Own all facets of the customer facing support product area from crafting the vision and strategy to executing.
- Define and execute a roadmap for retail customer support experiences, impacting over 100 million customers.
- Communicate the vision and progress for customer support experiences across the company to technical and non-technical leaders with ease via weekly and monthly program updates.
- Investigate and inspect customer user journeys through our self-service and automated support experiences to size opportunities and identify the highest-impact use cases to improve CSAT and increase automation rates.
- Partner with design, engineering, and CX to deliver seamless, user-friendly support experiences that scale globally.
- Develop novel and innovative ideas to improve the customer support experience and drive higher CSAT for our customers.
- Proactively address security, fraud, risk, and compliance considerations while preserving an excellent user experience.
- Partner with Product and Engineering teams owning our internal customer support agent experiences to build clean handoffs and touch points between our customers and human agents.
- Partner with CX to conduct buy vs. build analysis and RFP’s on emerging AI capabilities.
- Develop and mentor a globally distributed product group, fostering growth, accountability, and product excellence.
Benefits
- general: bonus eligibility
- general: equity eligibility
- general: benefits (including medical, dental, vision and 401(k))
Tags & Categories
Group Product Manager
Coinbase
Group Product Manager
Job Description
Responsibilities
- Own all facets of the customer facing support product area from crafting the vision and strategy to executing.
- Define and execute a roadmap for retail customer support experiences, impacting over 100 million customers.
- Communicate the vision and progress for customer support experiences across the company to technical and non-technical leaders with ease via weekly and monthly program updates.
- Investigate and inspect customer user journeys through our self-service and automated support experiences to size opportunities and identify the highest-impact use cases to improve CSAT and increase automation rates.
- Partner with design, engineering, and CX to deliver seamless, user-friendly support experiences that scale globally.
- Develop novel and innovative ideas to improve the customer support experience and drive higher CSAT for our customers.
- Proactively address security, fraud, risk, and compliance considerations while preserving an excellent user experience.
- Partner with Product and Engineering teams owning our internal customer support agent experiences to build clean handoffs and touch points between our customers and human agents.
- Partner with CX to conduct buy vs. build analysis and RFP’s on emerging AI capabilities.
- Develop and mentor a globally distributed product group, fostering growth, accountability, and product excellence.
Required Qualifications
- 10+ years of Product Management experience, with a proven track record of shipping consumer products at a global scale.
- 5+ years of experience launching successful products in fintech, DeFi, or similarly complex domains.
- 5+ years of leading and developing Product Management teams.
- Product vision & execution: Proven ability to translate bold ideas into delightful, impactful features with measurable results.
- User obsession: Relentless focus on creating intuitive, trustworthy, and scalable payment experiences
- Cross-functional leadership: Able to align diverse stakeholders—from engineers to compliance teams—behind a shared vision.
- Analytical skills: Skilled at market sizing, opportunity assessment, and turning complex data into actionable product insights
- Demonstrated experience driving AI-powered customer support solutions, such as chatbots, LLM-based assistants, or automation workflows.
- Demonstrated unlimited curiosity: proactively researching, identifying, experimenting with and adapting new technologies and vendors.
- Excellent written and verbal communication skills.
- Ability to thrive and perform under pressure.
Preferred Qualifications
- Experience in fintech, payments, or crypto industries.
- Experience working in a high-compliance or regulated environment (e.g., finance, banking, or crypto).
Required Skills
- Product Management
- shipping consumer products at a global scale
- launching products in fintech, DeFi, or complex domains
- leading and developing Product Management teams
- Product vision & execution
- User obsession
- Cross-functional leadership
- Analytical skills
- driving AI-powered customer support solutions
- unlimited curiosity
- Excellent written and verbal communication skills
- Ability to thrive under pressure
Benefits
- bonus eligibility
- equity eligibility
- benefits (including medical, dental, vision and 401(k))
Salary Range
$205785 - $242100 USD
Locations
- US Zone 1 (Job Requisitions Only), United States (Remote)
Salary
205,785 - 242,100 USD / yearly
Skills Required
- Product Managementintermediate
- shipping consumer products at a global scaleintermediate
- launching products in fintech, DeFi, or complex domainsintermediate
- leading and developing Product Management teamsintermediate
- Product vision & executionintermediate
- User obsessionintermediate
- Cross-functional leadershipintermediate
- Analytical skillsintermediate
- driving AI-powered customer support solutionsintermediate
- unlimited curiosityintermediate
- Excellent written and verbal communication skillsintermediate
- Ability to thrive under pressureintermediate
Required Qualifications
- 10+ years of Product Management experience, with a proven track record of shipping consumer products at a global scale. (experience)
- 5+ years of experience launching successful products in fintech, DeFi, or similarly complex domains. (experience)
- 5+ years of leading and developing Product Management teams. (experience)
- Product vision & execution: Proven ability to translate bold ideas into delightful, impactful features with measurable results. (experience)
- User obsession: Relentless focus on creating intuitive, trustworthy, and scalable payment experiences (experience)
- Cross-functional leadership: Able to align diverse stakeholders—from engineers to compliance teams—behind a shared vision. (experience)
- Analytical skills: Skilled at market sizing, opportunity assessment, and turning complex data into actionable product insights (experience)
- Demonstrated experience driving AI-powered customer support solutions, such as chatbots, LLM-based assistants, or automation workflows. (experience)
- Demonstrated unlimited curiosity: proactively researching, identifying, experimenting with and adapting new technologies and vendors. (experience)
- Excellent written and verbal communication skills. (experience)
- Ability to thrive and perform under pressure. (experience)
Preferred Qualifications
- Experience in fintech, payments, or crypto industries. (experience)
- Experience working in a high-compliance or regulated environment (e.g., finance, banking, or crypto). (experience)
Responsibilities
- Own all facets of the customer facing support product area from crafting the vision and strategy to executing.
- Define and execute a roadmap for retail customer support experiences, impacting over 100 million customers.
- Communicate the vision and progress for customer support experiences across the company to technical and non-technical leaders with ease via weekly and monthly program updates.
- Investigate and inspect customer user journeys through our self-service and automated support experiences to size opportunities and identify the highest-impact use cases to improve CSAT and increase automation rates.
- Partner with design, engineering, and CX to deliver seamless, user-friendly support experiences that scale globally.
- Develop novel and innovative ideas to improve the customer support experience and drive higher CSAT for our customers.
- Proactively address security, fraud, risk, and compliance considerations while preserving an excellent user experience.
- Partner with Product and Engineering teams owning our internal customer support agent experiences to build clean handoffs and touch points between our customers and human agents.
- Partner with CX to conduct buy vs. build analysis and RFP’s on emerging AI capabilities.
- Develop and mentor a globally distributed product group, fostering growth, accountability, and product excellence.
Benefits
- general: bonus eligibility
- general: equity eligibility
- general: benefits (including medical, dental, vision and 401(k))
Tags & Categories