Manager, On-Site Executive IT Support (Residential Operations)
Coinbase
Manager, On-Site Executive IT Support (Residential Operations)
Job Description
Responsibilities
- Lead, mentor, and oversee the daily operations of the on-site residential IT support team.
- Serve as the primary escalation point for all home-related IT issues.
- Responsible for managing IT systems across residences and future estate acquisitions, ensuring standardized security, monitoring, and support models.
- Develop and executive a comprehensive IT strategy for residential operations, providing data-driven strategic recommendations to leadership
- Partner closely with the IT Executive Support Lead to ensure consistent service standards between corporate and residential environments.
- Develop and enforce processes for proactive maintenance, system upgrades, and technology lifecycle management in the residence.
- Oversee vendor relationships for home network, AV, and smart home systems, including service contracts and performance reviews.
- Manage device endpoint support for office employees, ensuring MDM enrollment, identity/MFA alignment, compliance, with executive-level responsiveness that meets agreed upon executive support standards for acknowledgement, engagement, communication and restoration
- Own expertise around smart home automation platforms, guiding architecture, integrations, and automations with strong security, privacy, and reliability standards.
- Manage budgeting for all IT hardware, software, and services supporting the resident office; forecast, track spend vs. plan, optimize TCO.
- Coordinate large-scale upgrades or home IT infrastructure projects in collaboration with security, facilities, and networking teams.
- Track and report key performance metrics (uptime, response times, satisfaction) for residential support operations.
- Ensure data privacy and security compliance across all home technology systems.
- Support executive travel preparation and coordination for technology needs.
- Liaise with the Estate Manager and Executive Protection team to coordinate on-site work, maintenance windows, travel readiness, incident response, and privacy/security protocols.
Required Qualifications
- 7–10 years of IT experience, including 3+ years in a management or team-lead role supporting executive clientele.
- Bachelor’s degree in IT, Computer Science or a related field, or equivalent practical experience; relevant certifications preferred (e.g JAMF 300/400, CompTIA, Network+/Security+).
- Deep technical understanding of enterprise IT systems, residential networks, AV systems, and Apple device ecosystems.
- Proven leadership in managing small, high-trust teams with emphasis on discretion and service excellence.
- Strong vendor management and project coordination experience.
- Exceptional communication and situational awareness in high-pressure, confidential environments.
- Availability for flexible hours and rapid response to urgent issues.
- Ability to work onsite 50% with occasional travel (mostly within CA)
Preferred Qualifications
- relevant certifications preferred (e.g JAMF 300/400, CompTIA, Network+/Security+)
Required Skills
- IT experience
- management or team-lead role
- technical understanding of enterprise IT systems
- residential networks
- AV systems
- Apple device ecosystems
- leadership in managing small, high-trust teams
- discretion and service excellence
- vendor management
- project coordination
- communication
- situational awareness
- flexible hours
- rapid response
- smart home automation platforms
- architecture
- integrations
- automations
- security
- privacy
- reliability standards
- budgeting
- forecasting
- tracking spend
- optimizing TCO
- coordinating upgrades
- IT infrastructure projects
- tracking and reporting key performance metrics
- data privacy and security compliance
- executive travel preparation
- liaising with Estate Manager and Executive Protection team
Benefits
- bonus eligibility
- equity eligibility
- benefits (including medical, dental, vision and 401(k))
Salary Range
$144500 - $170000 USD
Locations
- US Zone 1 (Job Requisitions Only), United States (Remote)
Salary
144,500 - 170,000 USD / yearly
Skills Required
- IT experienceintermediate
- management or team-lead roleintermediate
- technical understanding of enterprise IT systemsintermediate
- residential networksintermediate
- AV systemsintermediate
- Apple device ecosystemsintermediate
- leadership in managing small, high-trust teamsintermediate
- discretion and service excellenceintermediate
- vendor managementintermediate
- project coordinationintermediate
- communicationintermediate
- situational awarenessintermediate
- flexible hoursintermediate
- rapid responseintermediate
- smart home automation platformsintermediate
- architectureintermediate
- integrationsintermediate
- automationsintermediate
- securityintermediate
- privacyintermediate
- reliability standardsintermediate
- budgetingintermediate
- forecastingintermediate
- tracking spendintermediate
- optimizing TCOintermediate
- coordinating upgradesintermediate
- IT infrastructure projectsintermediate
- tracking and reporting key performance metricsintermediate
- data privacy and security complianceintermediate
- executive travel preparationintermediate
- liaising with Estate Manager and Executive Protection teamintermediate
Required Qualifications
- 7–10 years of IT experience, including 3+ years in a management or team-lead role supporting executive clientele. (experience)
- Bachelor’s degree in IT, Computer Science or a related field, or equivalent practical experience; relevant certifications preferred (e.g JAMF 300/400, CompTIA, Network+/Security+). (experience)
- Deep technical understanding of enterprise IT systems, residential networks, AV systems, and Apple device ecosystems. (experience)
- Proven leadership in managing small, high-trust teams with emphasis on discretion and service excellence. (experience)
- Strong vendor management and project coordination experience. (experience)
- Exceptional communication and situational awareness in high-pressure, confidential environments. (experience)
- Availability for flexible hours and rapid response to urgent issues. (experience)
- Ability to work onsite 50% with occasional travel (mostly within CA) (experience)
Preferred Qualifications
- relevant certifications preferred (e.g JAMF 300/400, CompTIA, Network+/Security+) (experience)
Responsibilities
- Lead, mentor, and oversee the daily operations of the on-site residential IT support team.
- Serve as the primary escalation point for all home-related IT issues.
- Responsible for managing IT systems across residences and future estate acquisitions, ensuring standardized security, monitoring, and support models.
- Develop and executive a comprehensive IT strategy for residential operations, providing data-driven strategic recommendations to leadership
- Partner closely with the IT Executive Support Lead to ensure consistent service standards between corporate and residential environments.
- Develop and enforce processes for proactive maintenance, system upgrades, and technology lifecycle management in the residence.
- Oversee vendor relationships for home network, AV, and smart home systems, including service contracts and performance reviews.
- Manage device endpoint support for office employees, ensuring MDM enrollment, identity/MFA alignment, compliance, with executive-level responsiveness that meets agreed upon executive support standards for acknowledgement, engagement, communication and restoration
- Own expertise around smart home automation platforms, guiding architecture, integrations, and automations with strong security, privacy, and reliability standards.
- Manage budgeting for all IT hardware, software, and services supporting the resident office; forecast, track spend vs. plan, optimize TCO.
- Coordinate large-scale upgrades or home IT infrastructure projects in collaboration with security, facilities, and networking teams.
- Track and report key performance metrics (uptime, response times, satisfaction) for residential support operations.
- Ensure data privacy and security compliance across all home technology systems.
- Support executive travel preparation and coordination for technology needs.
- Liaise with the Estate Manager and Executive Protection team to coordinate on-site work, maintenance windows, travel readiness, incident response, and privacy/security protocols.
Benefits
- general: bonus eligibility
- general: equity eligibility
- general: benefits (including medical, dental, vision and 401(k))
Travel Requirements
6
Tags & Categories
Manager, On-Site Executive IT Support (Residential Operations)
Coinbase
Manager, On-Site Executive IT Support (Residential Operations)
Job Description
Responsibilities
- Lead, mentor, and oversee the daily operations of the on-site residential IT support team.
- Serve as the primary escalation point for all home-related IT issues.
- Responsible for managing IT systems across residences and future estate acquisitions, ensuring standardized security, monitoring, and support models.
- Develop and executive a comprehensive IT strategy for residential operations, providing data-driven strategic recommendations to leadership
- Partner closely with the IT Executive Support Lead to ensure consistent service standards between corporate and residential environments.
- Develop and enforce processes for proactive maintenance, system upgrades, and technology lifecycle management in the residence.
- Oversee vendor relationships for home network, AV, and smart home systems, including service contracts and performance reviews.
- Manage device endpoint support for office employees, ensuring MDM enrollment, identity/MFA alignment, compliance, with executive-level responsiveness that meets agreed upon executive support standards for acknowledgement, engagement, communication and restoration
- Own expertise around smart home automation platforms, guiding architecture, integrations, and automations with strong security, privacy, and reliability standards.
- Manage budgeting for all IT hardware, software, and services supporting the resident office; forecast, track spend vs. plan, optimize TCO.
- Coordinate large-scale upgrades or home IT infrastructure projects in collaboration with security, facilities, and networking teams.
- Track and report key performance metrics (uptime, response times, satisfaction) for residential support operations.
- Ensure data privacy and security compliance across all home technology systems.
- Support executive travel preparation and coordination for technology needs.
- Liaise with the Estate Manager and Executive Protection team to coordinate on-site work, maintenance windows, travel readiness, incident response, and privacy/security protocols.
Required Qualifications
- 7–10 years of IT experience, including 3+ years in a management or team-lead role supporting executive clientele.
- Bachelor’s degree in IT, Computer Science or a related field, or equivalent practical experience; relevant certifications preferred (e.g JAMF 300/400, CompTIA, Network+/Security+).
- Deep technical understanding of enterprise IT systems, residential networks, AV systems, and Apple device ecosystems.
- Proven leadership in managing small, high-trust teams with emphasis on discretion and service excellence.
- Strong vendor management and project coordination experience.
- Exceptional communication and situational awareness in high-pressure, confidential environments.
- Availability for flexible hours and rapid response to urgent issues.
- Ability to work onsite 50% with occasional travel (mostly within CA)
Preferred Qualifications
- relevant certifications preferred (e.g JAMF 300/400, CompTIA, Network+/Security+)
Required Skills
- IT experience
- management or team-lead role
- technical understanding of enterprise IT systems
- residential networks
- AV systems
- Apple device ecosystems
- leadership in managing small, high-trust teams
- discretion and service excellence
- vendor management
- project coordination
- communication
- situational awareness
- flexible hours
- rapid response
- smart home automation platforms
- architecture
- integrations
- automations
- security
- privacy
- reliability standards
- budgeting
- forecasting
- tracking spend
- optimizing TCO
- coordinating upgrades
- IT infrastructure projects
- tracking and reporting key performance metrics
- data privacy and security compliance
- executive travel preparation
- liaising with Estate Manager and Executive Protection team
Benefits
- bonus eligibility
- equity eligibility
- benefits (including medical, dental, vision and 401(k))
Salary Range
$144500 - $170000 USD
Locations
- US Zone 1 (Job Requisitions Only), United States (Remote)
Salary
144,500 - 170,000 USD / yearly
Skills Required
- IT experienceintermediate
- management or team-lead roleintermediate
- technical understanding of enterprise IT systemsintermediate
- residential networksintermediate
- AV systemsintermediate
- Apple device ecosystemsintermediate
- leadership in managing small, high-trust teamsintermediate
- discretion and service excellenceintermediate
- vendor managementintermediate
- project coordinationintermediate
- communicationintermediate
- situational awarenessintermediate
- flexible hoursintermediate
- rapid responseintermediate
- smart home automation platformsintermediate
- architectureintermediate
- integrationsintermediate
- automationsintermediate
- securityintermediate
- privacyintermediate
- reliability standardsintermediate
- budgetingintermediate
- forecastingintermediate
- tracking spendintermediate
- optimizing TCOintermediate
- coordinating upgradesintermediate
- IT infrastructure projectsintermediate
- tracking and reporting key performance metricsintermediate
- data privacy and security complianceintermediate
- executive travel preparationintermediate
- liaising with Estate Manager and Executive Protection teamintermediate
Required Qualifications
- 7–10 years of IT experience, including 3+ years in a management or team-lead role supporting executive clientele. (experience)
- Bachelor’s degree in IT, Computer Science or a related field, or equivalent practical experience; relevant certifications preferred (e.g JAMF 300/400, CompTIA, Network+/Security+). (experience)
- Deep technical understanding of enterprise IT systems, residential networks, AV systems, and Apple device ecosystems. (experience)
- Proven leadership in managing small, high-trust teams with emphasis on discretion and service excellence. (experience)
- Strong vendor management and project coordination experience. (experience)
- Exceptional communication and situational awareness in high-pressure, confidential environments. (experience)
- Availability for flexible hours and rapid response to urgent issues. (experience)
- Ability to work onsite 50% with occasional travel (mostly within CA) (experience)
Preferred Qualifications
- relevant certifications preferred (e.g JAMF 300/400, CompTIA, Network+/Security+) (experience)
Responsibilities
- Lead, mentor, and oversee the daily operations of the on-site residential IT support team.
- Serve as the primary escalation point for all home-related IT issues.
- Responsible for managing IT systems across residences and future estate acquisitions, ensuring standardized security, monitoring, and support models.
- Develop and executive a comprehensive IT strategy for residential operations, providing data-driven strategic recommendations to leadership
- Partner closely with the IT Executive Support Lead to ensure consistent service standards between corporate and residential environments.
- Develop and enforce processes for proactive maintenance, system upgrades, and technology lifecycle management in the residence.
- Oversee vendor relationships for home network, AV, and smart home systems, including service contracts and performance reviews.
- Manage device endpoint support for office employees, ensuring MDM enrollment, identity/MFA alignment, compliance, with executive-level responsiveness that meets agreed upon executive support standards for acknowledgement, engagement, communication and restoration
- Own expertise around smart home automation platforms, guiding architecture, integrations, and automations with strong security, privacy, and reliability standards.
- Manage budgeting for all IT hardware, software, and services supporting the resident office; forecast, track spend vs. plan, optimize TCO.
- Coordinate large-scale upgrades or home IT infrastructure projects in collaboration with security, facilities, and networking teams.
- Track and report key performance metrics (uptime, response times, satisfaction) for residential support operations.
- Ensure data privacy and security compliance across all home technology systems.
- Support executive travel preparation and coordination for technology needs.
- Liaise with the Estate Manager and Executive Protection team to coordinate on-site work, maintenance windows, travel readiness, incident response, and privacy/security protocols.
Benefits
- general: bonus eligibility
- general: equity eligibility
- general: benefits (including medical, dental, vision and 401(k))
Travel Requirements
6
Tags & Categories