On‑Site IT Support Engineer (Residential Operations)
Coinbase
On‑Site IT Support Engineer (Residential Operations)
Job Description
Responsibilities
- Deliver white‑glove support executive residential technology systems, including wired and wireless networking, AV, smart home devices, printers, mobile devices, and computers.
- Own proactive monitoring and maintenance of the home network, ensuring strong Wi‑Fi coverage, performance, and device health, with clear runbooks for common scenarios and failover connectivity.
- Manage and troubleshoot Apple ecosystem devices (macOS, iOS, tvOS, HomeKit) with secure integration to corporate systems, adhering to least‑privilege and zero‑trust principles.
- Partner with corporate security and networking to maintain alignment with company security standards and privacy expectations; ensure endpoint compliance, timely patching, and secure identity/MFA practices.
- Coordinate external vendors (ISP, AV integrators, smart home/automation providers) for installations, upgrades, and escalations; verify changes meet security and reliability requirements.
- Maintain accurate documentation of residential IT assets, configurations, passwords/secrets handling procedures, and service logs; create and update SOPs/runbooks for continuity.
- Provide remote and on‑site support outside business hours as needed for critical issues, high‑priority events, or travel preparation.
- Prepare executive travel technology end‑to‑end: device readiness, connectivity planning (domestic/international), secure access, and tested contingencies across environments (hotel, aircraft, remote locations).
- Support incident response and post‑incident reviews, drive root-cause analysis, and implement preventive measures and observability improvements.
Required Qualifications
- 5+ years of IT support experience, including 2+ years supporting executive users in high‑stakes environments.
- Expertise in macOS and iOS, plus strong understanding of enterprise connectivity and security (MDM, SSO/identity, MFA, VPN/zero‑trust networking concepts).
- Residential systems experience across wired and wireless networking (design, ISP management, firewalls, DNS/DHCP), AV (streaming, conferencing, distribution), and smart home technologies.
- Secure configuration, management and monitoring or Ubiquiti, Aruba or similar prosumer grade hardware
- Mesh network design, deployment, and monitoring
- VLAN configuration, network segmentation, and device isolation to support guests, IoT, and different device classes
- Quality of Service (QoS) configuration and monitoring
- Zwave, Zigbee, Lutron, and other common open and proprietary home automation protocols
- Security‑first mindset with sound judgment on confidentiality, data protection, and least‑privilege access; proven discretion in handling sensitive information.
- Exceptional communication and customer service, with the ability to explain complex technical issues clearly, set expectations, and operate with urgency and calm under pressure.
- Self‑directed execution with strong problem solving and ownership; able to prioritize, document, and drive tasks to completion with minimal supervision.
- Flexible schedule with availability for occasional nights/weekends and rapid response to priority issues.
- Comfortable working 75% on-site with frequent travel (mostly within CA)
Preferred Qualifications
- Experience supporting C‑level leaders in high‑growth tech or fintech environments.
- Familiarity with regulated or security‑sensitive environments and executive privacy considerations.
- Hands‑on experience with network design in complex residential settings (VLANs, mesh/enterprise APs, failover links, monitoring).
- Background in AV and smart home ecosystems (e.g., Apple TV/AirPlay, multi‑room audio/video, control systems).
- Experience building SOPs, runbooks, and asset management for high‑availability environments.
Required Skills
- IT support
- macOS and iOS expertise
- enterprise connectivity and security (MDM, SSO/identity, MFA, VPN/zero-trust networking)
- wired and wireless networking (design, ISP management, firewalls, DNS/DHCP)
- AV (streaming, conferencing, distribution)
- smart home technologies
- Ubiquiti, Aruba or similar prosumer grade hardware
- Mesh network design, deployment, and monitoring
- VLAN configuration, network segmentation, device isolation
- Quality of Service (QoS) configuration and monitoring
- Zwave, Zigbee, Lutron, home automation protocols
- communication and customer service
- problem solving
- ownership
- documentation
Benefits
- bonus eligibility
- equity eligibility
- benefits (including medical, dental, vision and 401(k))
Salary Range
$113798 - $133870 USD
Locations
- US Zone 1 (Job Requisitions Only), United States (Remote)
Salary
113,798 - 133,870 USD / yearly
Skills Required
- IT supportintermediate
- macOS and iOS expertiseintermediate
- enterprise connectivity and security (MDM, SSO/identity, MFA, VPN/zero-trust networking)intermediate
- wired and wireless networking (design, ISP management, firewalls, DNS/DHCP)intermediate
- AV (streaming, conferencing, distribution)intermediate
- smart home technologiesintermediate
- Ubiquiti, Aruba or similar prosumer grade hardwareintermediate
- Mesh network design, deployment, and monitoringintermediate
- VLAN configuration, network segmentation, device isolationintermediate
- Quality of Service (QoS) configuration and monitoringintermediate
- Zwave, Zigbee, Lutron, home automation protocolsintermediate
- communication and customer serviceintermediate
- problem solvingintermediate
- ownershipintermediate
- documentationintermediate
Required Qualifications
- 5+ years of IT support experience, including 2+ years supporting executive users in high‑stakes environments. (experience)
- Expertise in macOS and iOS, plus strong understanding of enterprise connectivity and security (MDM, SSO/identity, MFA, VPN/zero‑trust networking concepts). (experience)
- Residential systems experience across wired and wireless networking (design, ISP management, firewalls, DNS/DHCP), AV (streaming, conferencing, distribution), and smart home technologies. (experience)
- Secure configuration, management and monitoring or Ubiquiti, Aruba or similar prosumer grade hardware (experience)
- Mesh network design, deployment, and monitoring (experience)
- VLAN configuration, network segmentation, and device isolation to support guests, IoT, and different device classes (experience)
- Quality of Service (QoS) configuration and monitoring (experience)
- Zwave, Zigbee, Lutron, and other common open and proprietary home automation protocols (experience)
- Security‑first mindset with sound judgment on confidentiality, data protection, and least‑privilege access; proven discretion in handling sensitive information. (experience)
- Exceptional communication and customer service, with the ability to explain complex technical issues clearly, set expectations, and operate with urgency and calm under pressure. (experience)
- Self‑directed execution with strong problem solving and ownership; able to prioritize, document, and drive tasks to completion with minimal supervision. (experience)
- Flexible schedule with availability for occasional nights/weekends and rapid response to priority issues. (experience)
- Comfortable working 75% on-site with frequent travel (mostly within CA) (experience)
Preferred Qualifications
- Experience supporting C‑level leaders in high‑growth tech or fintech environments. (experience)
- Familiarity with regulated or security‑sensitive environments and executive privacy considerations. (experience)
- Hands‑on experience with network design in complex residential settings (VLANs, mesh/enterprise APs, failover links, monitoring). (experience)
- Background in AV and smart home ecosystems (e.g., Apple TV/AirPlay, multi‑room audio/video, control systems). (experience)
- Experience building SOPs, runbooks, and asset management for high‑availability environments. (experience)
Responsibilities
- Deliver white‑glove support executive residential technology systems, including wired and wireless networking, AV, smart home devices, printers, mobile devices, and computers.
- Own proactive monitoring and maintenance of the home network, ensuring strong Wi‑Fi coverage, performance, and device health, with clear runbooks for common scenarios and failover connectivity.
- Manage and troubleshoot Apple ecosystem devices (macOS, iOS, tvOS, HomeKit) with secure integration to corporate systems, adhering to least‑privilege and zero‑trust principles.
- Partner with corporate security and networking to maintain alignment with company security standards and privacy expectations; ensure endpoint compliance, timely patching, and secure identity/MFA practices.
- Coordinate external vendors (ISP, AV integrators, smart home/automation providers) for installations, upgrades, and escalations; verify changes meet security and reliability requirements.
- Maintain accurate documentation of residential IT assets, configurations, passwords/secrets handling procedures, and service logs; create and update SOPs/runbooks for continuity.
- Provide remote and on‑site support outside business hours as needed for critical issues, high‑priority events, or travel preparation.
- Prepare executive travel technology end‑to‑end: device readiness, connectivity planning (domestic/international), secure access, and tested contingencies across environments (hotel, aircraft, remote locations).
- Support incident response and post‑incident reviews, drive root-cause analysis, and implement preventive measures and observability improvements.
Benefits
- general: bonus eligibility
- general: equity eligibility
- general: benefits (including medical, dental, vision and 401(k))
Travel Requirements
3
Tags & Categories
On‑Site IT Support Engineer (Residential Operations)
Coinbase
On‑Site IT Support Engineer (Residential Operations)
Job Description
Responsibilities
- Deliver white‑glove support executive residential technology systems, including wired and wireless networking, AV, smart home devices, printers, mobile devices, and computers.
- Own proactive monitoring and maintenance of the home network, ensuring strong Wi‑Fi coverage, performance, and device health, with clear runbooks for common scenarios and failover connectivity.
- Manage and troubleshoot Apple ecosystem devices (macOS, iOS, tvOS, HomeKit) with secure integration to corporate systems, adhering to least‑privilege and zero‑trust principles.
- Partner with corporate security and networking to maintain alignment with company security standards and privacy expectations; ensure endpoint compliance, timely patching, and secure identity/MFA practices.
- Coordinate external vendors (ISP, AV integrators, smart home/automation providers) for installations, upgrades, and escalations; verify changes meet security and reliability requirements.
- Maintain accurate documentation of residential IT assets, configurations, passwords/secrets handling procedures, and service logs; create and update SOPs/runbooks for continuity.
- Provide remote and on‑site support outside business hours as needed for critical issues, high‑priority events, or travel preparation.
- Prepare executive travel technology end‑to‑end: device readiness, connectivity planning (domestic/international), secure access, and tested contingencies across environments (hotel, aircraft, remote locations).
- Support incident response and post‑incident reviews, drive root-cause analysis, and implement preventive measures and observability improvements.
Required Qualifications
- 5+ years of IT support experience, including 2+ years supporting executive users in high‑stakes environments.
- Expertise in macOS and iOS, plus strong understanding of enterprise connectivity and security (MDM, SSO/identity, MFA, VPN/zero‑trust networking concepts).
- Residential systems experience across wired and wireless networking (design, ISP management, firewalls, DNS/DHCP), AV (streaming, conferencing, distribution), and smart home technologies.
- Secure configuration, management and monitoring or Ubiquiti, Aruba or similar prosumer grade hardware
- Mesh network design, deployment, and monitoring
- VLAN configuration, network segmentation, and device isolation to support guests, IoT, and different device classes
- Quality of Service (QoS) configuration and monitoring
- Zwave, Zigbee, Lutron, and other common open and proprietary home automation protocols
- Security‑first mindset with sound judgment on confidentiality, data protection, and least‑privilege access; proven discretion in handling sensitive information.
- Exceptional communication and customer service, with the ability to explain complex technical issues clearly, set expectations, and operate with urgency and calm under pressure.
- Self‑directed execution with strong problem solving and ownership; able to prioritize, document, and drive tasks to completion with minimal supervision.
- Flexible schedule with availability for occasional nights/weekends and rapid response to priority issues.
- Comfortable working 75% on-site with frequent travel (mostly within CA)
Preferred Qualifications
- Experience supporting C‑level leaders in high‑growth tech or fintech environments.
- Familiarity with regulated or security‑sensitive environments and executive privacy considerations.
- Hands‑on experience with network design in complex residential settings (VLANs, mesh/enterprise APs, failover links, monitoring).
- Background in AV and smart home ecosystems (e.g., Apple TV/AirPlay, multi‑room audio/video, control systems).
- Experience building SOPs, runbooks, and asset management for high‑availability environments.
Required Skills
- IT support
- macOS and iOS expertise
- enterprise connectivity and security (MDM, SSO/identity, MFA, VPN/zero-trust networking)
- wired and wireless networking (design, ISP management, firewalls, DNS/DHCP)
- AV (streaming, conferencing, distribution)
- smart home technologies
- Ubiquiti, Aruba or similar prosumer grade hardware
- Mesh network design, deployment, and monitoring
- VLAN configuration, network segmentation, device isolation
- Quality of Service (QoS) configuration and monitoring
- Zwave, Zigbee, Lutron, home automation protocols
- communication and customer service
- problem solving
- ownership
- documentation
Benefits
- bonus eligibility
- equity eligibility
- benefits (including medical, dental, vision and 401(k))
Salary Range
$113798 - $133870 USD
Locations
- US Zone 1 (Job Requisitions Only), United States (Remote)
Salary
113,798 - 133,870 USD / yearly
Skills Required
- IT supportintermediate
- macOS and iOS expertiseintermediate
- enterprise connectivity and security (MDM, SSO/identity, MFA, VPN/zero-trust networking)intermediate
- wired and wireless networking (design, ISP management, firewalls, DNS/DHCP)intermediate
- AV (streaming, conferencing, distribution)intermediate
- smart home technologiesintermediate
- Ubiquiti, Aruba or similar prosumer grade hardwareintermediate
- Mesh network design, deployment, and monitoringintermediate
- VLAN configuration, network segmentation, device isolationintermediate
- Quality of Service (QoS) configuration and monitoringintermediate
- Zwave, Zigbee, Lutron, home automation protocolsintermediate
- communication and customer serviceintermediate
- problem solvingintermediate
- ownershipintermediate
- documentationintermediate
Required Qualifications
- 5+ years of IT support experience, including 2+ years supporting executive users in high‑stakes environments. (experience)
- Expertise in macOS and iOS, plus strong understanding of enterprise connectivity and security (MDM, SSO/identity, MFA, VPN/zero‑trust networking concepts). (experience)
- Residential systems experience across wired and wireless networking (design, ISP management, firewalls, DNS/DHCP), AV (streaming, conferencing, distribution), and smart home technologies. (experience)
- Secure configuration, management and monitoring or Ubiquiti, Aruba or similar prosumer grade hardware (experience)
- Mesh network design, deployment, and monitoring (experience)
- VLAN configuration, network segmentation, and device isolation to support guests, IoT, and different device classes (experience)
- Quality of Service (QoS) configuration and monitoring (experience)
- Zwave, Zigbee, Lutron, and other common open and proprietary home automation protocols (experience)
- Security‑first mindset with sound judgment on confidentiality, data protection, and least‑privilege access; proven discretion in handling sensitive information. (experience)
- Exceptional communication and customer service, with the ability to explain complex technical issues clearly, set expectations, and operate with urgency and calm under pressure. (experience)
- Self‑directed execution with strong problem solving and ownership; able to prioritize, document, and drive tasks to completion with minimal supervision. (experience)
- Flexible schedule with availability for occasional nights/weekends and rapid response to priority issues. (experience)
- Comfortable working 75% on-site with frequent travel (mostly within CA) (experience)
Preferred Qualifications
- Experience supporting C‑level leaders in high‑growth tech or fintech environments. (experience)
- Familiarity with regulated or security‑sensitive environments and executive privacy considerations. (experience)
- Hands‑on experience with network design in complex residential settings (VLANs, mesh/enterprise APs, failover links, monitoring). (experience)
- Background in AV and smart home ecosystems (e.g., Apple TV/AirPlay, multi‑room audio/video, control systems). (experience)
- Experience building SOPs, runbooks, and asset management for high‑availability environments. (experience)
Responsibilities
- Deliver white‑glove support executive residential technology systems, including wired and wireless networking, AV, smart home devices, printers, mobile devices, and computers.
- Own proactive monitoring and maintenance of the home network, ensuring strong Wi‑Fi coverage, performance, and device health, with clear runbooks for common scenarios and failover connectivity.
- Manage and troubleshoot Apple ecosystem devices (macOS, iOS, tvOS, HomeKit) with secure integration to corporate systems, adhering to least‑privilege and zero‑trust principles.
- Partner with corporate security and networking to maintain alignment with company security standards and privacy expectations; ensure endpoint compliance, timely patching, and secure identity/MFA practices.
- Coordinate external vendors (ISP, AV integrators, smart home/automation providers) for installations, upgrades, and escalations; verify changes meet security and reliability requirements.
- Maintain accurate documentation of residential IT assets, configurations, passwords/secrets handling procedures, and service logs; create and update SOPs/runbooks for continuity.
- Provide remote and on‑site support outside business hours as needed for critical issues, high‑priority events, or travel preparation.
- Prepare executive travel technology end‑to‑end: device readiness, connectivity planning (domestic/international), secure access, and tested contingencies across environments (hotel, aircraft, remote locations).
- Support incident response and post‑incident reviews, drive root-cause analysis, and implement preventive measures and observability improvements.
Benefits
- general: bonus eligibility
- general: equity eligibility
- general: benefits (including medical, dental, vision and 401(k))
Travel Requirements
3
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