Job Description

Locations

• US Zone 1 (Job Requisitions Only), United States (Remote)

Salary

Skills Required

• IT supportintermediate
• macOS and iOS expertiseintermediate
• enterprise connectivity and security (MDM, SSO/identity, MFA, VPN/zero-trust networking)intermediate
• wired and wireless networking (design, ISP management, firewalls, DNS/DHCP)intermediate
• AV (streaming, conferencing, distribution)intermediate
• smart home technologiesintermediate
• Ubiquiti, Aruba or similar prosumer grade hardwareintermediate
• Mesh network design, deployment, and monitoringintermediate
• VLAN configuration, network segmentation, device isolationintermediate
• Quality of Service (QoS) configuration and monitoringintermediate
• Zwave, Zigbee, Lutron, home automation protocolsintermediate
• communication and customer serviceintermediate
• problem solvingintermediate
• ownershipintermediate
• documentationintermediate

Required Qualifications

• 5+ years of IT support experience, including 2+ years supporting executive users in high‑stakes environments. (experience)
• Expertise in macOS and iOS, plus strong understanding of enterprise connectivity and security (MDM, SSO/identity, MFA, VPN/zero‑trust networking concepts). (experience)
• Residential systems experience across wired and wireless networking (design, ISP management, firewalls, DNS/DHCP), AV (streaming, conferencing, distribution), and smart home technologies. (experience)
• Secure configuration, management and monitoring or Ubiquiti, Aruba or similar prosumer grade hardware (experience)
• Mesh network design, deployment, and monitoring (experience)
• VLAN configuration, network segmentation, and device isolation to support guests, IoT, and different device classes (experience)
• Quality of Service (QoS) configuration and monitoring (experience)
• Zwave, Zigbee, Lutron, and other common open and proprietary home automation protocols (experience)
• Security‑first mindset with sound judgment on confidentiality, data protection, and least‑privilege access; proven discretion in handling sensitive information. (experience)
• Exceptional communication and customer service, with the ability to explain complex technical issues clearly, set expectations, and operate with urgency and calm under pressure. (experience)
• Self‑directed execution with strong problem solving and ownership; able to prioritize, document, and drive tasks to completion with minimal supervision. (experience)
• Flexible schedule with availability for occasional nights/weekends and rapid response to priority issues. (experience)
• Comfortable working 75% on-site with frequent travel (mostly within CA) (experience)

Preferred Qualifications

• Experience supporting C‑level leaders in high‑growth tech or fintech environments. (experience)
• Familiarity with regulated or security‑sensitive environments and executive privacy considerations. (experience)
• Hands‑on experience with network design in complex residential settings (VLANs, mesh/enterprise APs, failover links, monitoring). (experience)
• Background in AV and smart home ecosystems (e.g., Apple TV/AirPlay, multi‑room audio/video, control systems). (experience)
• Experience building SOPs, runbooks, and asset management for high‑availability environments. (experience)

Responsibilities

• Deliver white‑glove support executive residential technology systems, including wired and wireless networking, AV, smart home devices, printers, mobile devices, and computers.
• Own proactive monitoring and maintenance of the home network, ensuring strong Wi‑Fi coverage, performance, and device health, with clear runbooks for common scenarios and failover connectivity.
• Manage and troubleshoot Apple ecosystem devices (macOS, iOS, tvOS, HomeKit) with secure integration to corporate systems, adhering to least‑privilege and zero‑trust principles.
• Partner with corporate security and networking to maintain alignment with company security standards and privacy expectations; ensure endpoint compliance, timely patching, and secure identity/MFA practices.
• Coordinate external vendors (ISP, AV integrators, smart home/automation providers) for installations, upgrades, and escalations; verify changes meet security and reliability requirements.
• Maintain accurate documentation of residential IT assets, configurations, passwords/secrets handling procedures, and service logs; create and update SOPs/runbooks for continuity.
• Provide remote and on‑site support outside business hours as needed for critical issues, high‑priority events, or travel preparation.
• Prepare executive travel technology end‑to‑end: device readiness, connectivity planning (domestic/international), secure access, and tested contingencies across environments (hotel, aircraft, remote locations).
• Support incident response and post‑incident reviews, drive root-cause analysis, and implement preventive measures and observability improvements.

Benefits

• general: bonus eligibility
• general: equity eligibility
• general: benefits (including medical, dental, vision and 401(k))

Travel Requirements

3

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